Grocery Delivery Services, Grocery Stores

Gorillas UK

Gorillas UK is a company that specializes in grocery delivery services. They work with various grocery stores to provide customers with a convenient shopping experience. Their mission is to make shopping hassle-free and efficient for their customers. Gorillas UK is committed to providing high-quality service and ensuring that their customers are satisfied with their purchases. They are a reliable option for those who want to avoid the hassle of going to the grocery store and prefer to have their groceries delivered to their doorstep.

Introduction to Gorillas UK

Gorillas UK is a grocery delivery service that was founded in Berlin in 2020 and quickly expanded into other countries, including the UK. The company's mission is to provide customers with high-quality products at affordable prices, all while delivering orders within 10 minutes. Gorillas UK is unique because it operates on a dark store model, meaning that it doesn't have a physical store that customers can visit. Instead, it uses warehouses to hold its inventory and delivers orders directly to customers' doors.

Services & products

Gorillas UK offers a wide range of grocery products, including fresh produce, meats, dairy, baked goods, and pantry staples. Customers can browse and purchase items through the Gorillas UK app, and orders are delivered within 10 minutes of being placed. The company also offers a subscription service called Gorillas Unlimited, which provides free deliveries for a monthly fee.

Location

Gorillas UK is located in several areas throughout London, including Hackney, Whitechapel, and Camden. These areas are home to a mix of residential and commercial properties, with plenty of shops and restaurants nearby. Customers can easily access Gorillas UK's delivery service through public transportation, with the nearest options being the Overground stations of Hoxton, Shoreditch High Street, and Whitechapel, all within a mile of the company's warehouses.

Benefits

Customers should choose Gorillas UK because of its fast delivery times, high-quality products, and affordable prices. The company's dark store model allows it to keep overhead costs low, which is reflected in its pricing. Additionally, Gorillas UK has a user-friendly app that makes it easy to browse and purchase items, as well as track deliveries in real-time.

Good to know

Customers should be aware that Gorillas UK operates on a first-come, first-served basis, meaning that delivery times may vary depending on demand. The company also has a minimum order value of £10 and charges a small delivery fee for orders under £20.

Reviews

Customers rave about Gorillas UK's fast delivery times and high-quality products. Many reviewers appreciate the company's commitment to sustainability, with Gorillas UK using eco-friendly packaging and partnering with local suppliers to reduce its carbon footprint. However, some customers have reported issues with missing or incorrect items in their orders, which the company has been working to address. Overall, Gorillas UK is a great option for anyone looking for a convenient and affordable grocery delivery service.

FAQ

What is your delivery radius, and do you deliver to my area?

Our delivery radius varies by location, but we currently offer delivery to select areas in London. You can check if we deliver to your area by entering your postcode on our website.

How do you ensure the freshness and quality of the groceries you deliver?

We work closely with our suppliers to ensure that all our products are fresh and of high quality. Our team also inspects all products before they are added to our inventory and before they are delivered to our customers.

What are the available payment methods for grocery delivery, and is my payment information secure?

We accept various payment methods, including credit and debit cards, Google Pay, and Apple Pay. We use secure payment gateways to protect your payment information, and our website is SSL encrypted for added security.

What is your return policy for spoiled or expired products?

If you receive a product that is spoiled or expired, please contact our customer service team within 24 hours of delivery. We will either issue a refund or replace the product at no additional cost to you.

How do you ensure the quality and freshness of your produce and meat?

We source our produce and meat from trusted suppliers who follow strict quality standards. Our team inspects all products before they are added to our inventory, and we use refrigerated vehicles to ensure that they remain fresh during delivery.