Goodsir

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Reviews

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  James B

  Goodsir are possibly the worst management company. Had to report sue to Ombudsman due to professional negligence. Please avoid for your own well-being and if you require professional services They managed our property (mixed use residential and commercial) for 2 years and we were forced to service notice and find a property management company due to continual issues. This included but was not limited too: - incorrect accounting of the management company (sending wrong invoices to the wrong leaseholders, not collecting service charge, taking monies into their own commercial accounts) - no maintenance work was provided for the property in 2 years, we had continual breakins (including police involvement) and they frankly did not care. The building was left in disrepair, requiring Section 20 works which were never completed or even started. Appalling frankly - there communication was non existent. I emailed 10+ to no response and had to go to the office and then was duly ignored. Similarity phone calls were never responded too. They had no interest in managing our property - finally but not least I want to call out Geoff Manning, Paul Goodsir and Erika Santander. Their behaviour was absolutely appalling, inconsiderate, and let they collectively ignored health and safety issues, letting people rot in their own homes, whilst mid managing funds and illustrating their inability to manage money professionally. They were all commercially negligent, unprofessional and incapable of managing a property or accounts. - multiple promises by Geoff Manning was made for new furniture and redecoration, non of which fulfilled due to various excuses over a 24 month period - they are considerably understaffed, amplifying issues as they have two Property Managers managing their whole portfolio - the levels of lack of support on the safety issue with criminal break-ins led to mental health problems and caused unnecessary stress and led to my wife and I having to seek professional health health support. Imagine someone breaking into your building on a weekly basis and then trying to get into your front door and your management company wouldn’t respond… hard to sleep right? - we had a mouse infestation in the common parts, had to resolve the issue myself due to lack of support from the management company The list could go on but hopefully you get the picture I have lived in four London based apartments over the last 15 years managed by different management companies, and this is the only one I’ve had any issue with at all. In summary, Goodsir are not setup for property management, I would recommend avoiding.

  26-04-2023
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  Julie Kempton

  Goodsir took on the property management of our building in 2020 - two years later, with relief we gave them notice. Paul Goodsir is not the slightest bit interested in this side of the business, treating his clients with condescension - when he could be bothered to communicate - and his 'team' were hopelessly inefficient. They look good on paper but provide a shockingly poor service. Look elsewhere!

  26-03-2023
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  George Ewen

  The Goodsir team were atrocious. We rented a flat from them and the water pressure was barely enough to shower under, they handnt installed cables for internet connection, when it rained there was a massive leak in thr ceiling, they left old furniture in our flat for 2 months without collecting it and they handnt registered the flat with utility providers. We emailed and called them constantly to rectify those issues but they refused to. They only responded to us when we threatened to contact the ombudsman and even then they didn’t sort any of the problems out we had to do it ourselves. I would strongly recommend not renting a flat from them because they will not help you if anything goes wrong.

  26-01-2023
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  marvluebke

  TLDR: I have moved out over two months ago and still haven't received my deposit and overpaid rent. Avoid at all costs. Countless emails from my landlord and I have gone unanswered. The only way I have gotten a reply from them is by calling, which usually leads to one or two email replies before they go back to ignoring you. Other times I have called but the person I wanted to talk to wasn't available, so I was told I'd get a call back which didn't happen. Today I was told on the phone that I would receive my deposit and overpaid rent by the end of the day. Also didn't happen. Maybe a personal visit will help move things along...

  26-11-2022
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  Ayejay

  26-05-2022
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  Charlie Madumba

  26-05-2022
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  Benjamin

  Daniel prince really helped my girlfriend and i out alot, very efficient, understanding and quick to respond to any issues with the flat. Couldn't ask for anymore 👍

  26-05-2022
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  Jack Khan

  Positive: Responsiveness

  26-05-2022
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  Alexander Lerner

  Daniel Prince looks after Gwynne House on behalf of Goodsir. He is always responsive, he is hard working and he is good/easy to deal with. Thanks very much for all of your help over the past few years, Daniel, and I look forward to continuing to work with you in the future.

  26-05-2022
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  Divine Muffuh

  Positive: Professionalism

  26-05-2022