Goff Heating Oil & Petroleum
Goff Heating Oil & Petroleum is a fuel supplier and oil distributor based in Norwich, England. They specialize in providing heating oil, kerosene, and other petroleum products to residential and commercial customers. In addition to fuel delivery, they also offer furnace repair services, gas engineering, and petrochemical engineering services. Goff Heating Oil & Petroleum serves a variety of industries, including energy and resources, machinery and equipment, building and construction, and shops and shopping. Their commitment to quality and customer service has made them a trusted name in the industry.
Introduction to Goff Heating Oil & Petroleum
Goff Heating Oil & Petroleum is a company that has been in business for over 100 years. Founded in the early 1900s, the company has a long history of providing high-quality fuel and petroleum products to customers throughout the United Kingdom. What makes this company unique is its commitment to customer service and satisfaction. They strive to provide the best possible products and services to their customers, and are always looking for ways to improve.Services & Products
Goff Heating Oil & Petroleum offers a wide range of services and products to meet the needs of their customers. Some of the services they offer include furnace repair, gas engineering, and petrochemical engineering. They also offer a variety of fuel and petroleum products, including heating oil, kerosene, and other oil-based products.Location
Goff Heating Oil & Petroleum is located in Wymondham, Norwich, in the heart of England. The area is home to many businesses, including shops and shopping centers, as well as machinery and equipment suppliers. Customers can expect to experience a friendly and welcoming atmosphere in the area. There are several public transportation options available near the company, including the Wymondham train station, which is just 1.5 miles away, and the Norwich bus station, which is 7 miles away.Benefits
Customers should choose Goff Heating Oil & Petroleum because of their commitment to quality and customer service. The company has a long history of providing high-quality products and services, and they are always looking for ways to improve. They offer competitive pricing and a wide range of products and services to meet the needs of their customers.Good to Know
Customers should be aware that Goff Heating Oil & Petroleum is committed to safety and environmental responsibility. They take great care to ensure that all of their products and services are safe and environmentally friendly.Reviews
Customers have praised Goff Heating Oil & Petroleum for their excellent customer service and high-quality products. Many have noted that the company goes above and beyond to ensure customer satisfaction, and that they are a reliable and trustworthy supplier of fuel and petroleum products.FAQ
What is your pricing structure for furnace repair services and are there any additional fees or charges?
Our pricing structure for furnace repair services varies depending on the type of repair needed. We provide a detailed cost breakdown for each service so that our customers can understand exactly what they are paying for. We do not have any hidden fees or charges, and we will always inform our customers of any additional costs before beginning repairs.Can you provide references from other satisfied customers in my area?
Yes, we are happy to provide references from other satisfied customers in your area. Our goal is to provide excellent customer service and we are proud of our positive reviews and customer feedback. Please contact us and we will be happy to provide references.Do you offer any discounts or promotions for bulk orders?
Yes, we offer discounts and promotions for bulk orders. We understand that some customers may need larger quantities of fuel or services, and we are happy to work with them to provide the best pricing possible. Please contact us to discuss your specific needs and we can provide pricing information.What is your policy for resolving fuel quality issues or delivery delays?
We take fuel quality issues and delivery delays very seriously. If a customer experiences any issues with fuel quality or delivery, we will work quickly to resolve the issue and provide a solution that meets their needs. We have a dedicated customer service team that is available to assist with any issues or concerns.What is your delivery schedule and how accurate are your delivery times?
Our delivery schedule varies depending on the location and needs of our customers. We work to provide the most efficient and timely delivery possible. We strive to be as accurate as possible with our delivery times, but sometimes unforeseen circumstances may cause delays. If there are any changes to the delivery schedule, we will inform our customers as soon as possible.Reviews
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Heather is ALL-IN
I have spoken to 3 different people at Goff for my oil delivery… exceptional service and professionalism from Craig (2 calls) & Maria (1 call) on all 3 phone calls. They deserve 5 stars. Unfortunately my 2 conversations with Maddie have been very Rude, Disrespectful & UNPROFESSIONAL. Her service has gone from 2 stars to 1 star. She basically gets one star for answering the phone. If she were to answer the phone again I would ask to speak to someone else. Based on the law of averages, I would give an overall average star review of 2 stars (Maddie pulling down the average) but that would not be fair to the other 2 people I have spoken with. Hence the 3 star review. This actually makes me very upset because I PREFER to give positive reviews. I would LOVE to speak with Maddie’s supervisor to discuss further as it is very important that Goff understands who is twisting them. Here is just A small recap. I called in this morning regarding a Goff delivery truck being at my neighbors house hoping that I was getting an oil delivery today as well. I had stated I was scheduled for a delivery on Wednesday and the truck broke down so I was now scheduled for Friday. As I was in the middle of my second sentence Maddie hung up on me. The phone was NOT accidentally disconnected because this is the second time she hung up on me in two days. Yesterday She continuously talked over me & talked down to me. Due to her unprofessional & rude behavior I had to call back both times wasting time and energy. This morning when I called back I thankfully spoke with Craig. Craig was very helpful and answered all of my questions. Yesterday when I called back in after Maddie hung up on me I spoke with Maria. Maria was very helpful and answered all of my questions. Honestly Craig and Maria are the reasons we are still buying oil from Goff this week. As a business owner I would suggest promoting/giving a raise to Craig & Maria… As for Maddie I can guarantee she would NOT be representing my company…. Everyone has a bad day and I can accept that. However, her bad attitude is a severe detriment to your business.
19-05-2023
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Gary Foley
We placed an order for heating oil (used Goff previously) on 21 April for delivery on or before 3 May. They did not deliver with no call to say why. We spoke to them and they said they couldn’t deliver because their driver had driven onto the soft verge on our drive on a previous occasion requiring help to get back on our drive. They told us that they would send a different driver and deliver 11 May but yet again didn’t deliver or contact us. We called them and they said the driver said it was unsafe to drive down the track (I drive my McLaren up and down the track each day). We asked for a refund and they replied that they hadn’t charged us - they had. I would advise anyone thinking of using Goff to think again, their customer service is awful and they didn’t do anything they said they would. They were also very rude to my wife who’s Polish on each occasion she phoned. We would have been ok with one issue had they delivered but they didn’t - they were awful!
12-05-2023
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John Pearson
Prompt efficient and friendly service
05-05-2023
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Betty Burrows
Our oil was competitively priced, brought when said and delivered efficiently.
05-05-2023
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Richard Gozney
Easy to order on line and prompt delivery without any fuss.
05-05-2023
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Edward Allen
Competitively priced, excellent delivery before time, what more could you ask for.
26-04-2023
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Sue Bray
Easy online ordering, quick and efficient delivery following notification of delivery date as promised. Competitive pricing.
26-04-2023
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gingerjar 58
Happy with the service from Goff Heating oil Would be happy to use them in the future
26-04-2023
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Dennis Moody
Timely convenient delivery Competitive market prices. Ease of communication via the website
26-04-2023
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Ken Allen
Was running out of oil for our holiday home but we couldn’t visit because of the pandemic so emailed Goff and got a competitive quote so ordered the oil which was delivered in a few days. Access to the tank is through the garden which has a coded gate so we gave Goff the code as we trust them to secure the gate after delivery, very good service, would recommend them.
26-04-2023
