Internet Service Providers, Housing Utility Companies, Utilities

Glide

Glide is a company based in Birmingham, England that specializes in providing housing utility services, internet service providers, and other utilities. They also work in the public sector and society, as well as telecommunications and energy and resources.

Introduction to Glide

Glide is a British utility and telecommunications company that was founded in 2006. The company aims to provide top-notch services to its customers at affordable prices. Glide is unique because it offers a variety of services that are tailored to meet the needs of students, residential and business customers.

Services & products

Glide offers a range of services that include broadband, gas, electricity, and water. The company provides internet services to both students and residential customers. It also offers energy and water management services to businesses. One of the unique services that Glide offers is a utility management platform that allows customers to manage their utility bills online.

Location

Glide has its headquarters in Suffolk Street Queensway, Birmingham, in the United Kingdom. The area is known for its vibrant nightlife and has a mix of residential and commercial properties. Customers can expect to find a range of businesses in the area, including restaurants, bars, and shops. The company is easily accessible by public transportation, with the closest bus stop being only a few meters away. The closest train station is Birmingham New Street, which is 0.5 miles away from the company's headquarters.

Benefits

Customers should choose Glide because the company offers top-notch services that are tailored to meet their needs. Glide is committed to providing affordable prices, and customers can save money by bundling their services. The company also has exceptional customer service that is available 24/7.

Good to know

Customers should be aware that Glide is not just an internet service provider but also offers a range of utility services. This makes it a one-stop-shop for all their utility needs.

Reviews

Customers have been impressed with Glide's services, with many praising the company's affordable prices and excellent customer service. Customers have also commended the company's user-friendly online platform, which makes it easy to manage their utility bills.

Amenities

online bill payment
emergency assistance
home automation
security system
customer support
online account management
wifi
broadband
mobile data
network security
technical support
electricity
heat
air conditioning

FAQ

How do you calculate the charges for your utility services?

At Glide, we calculate charges for our utility services based on a number of factors, including the amount of energy or water used, the type of property, and the location of the property. We also take into account any applicable taxes or fees. Our charges are transparent and clearly outlined in your bill.

Can you provide information on your customer service policies and procedures?

At Glide, we pride ourselves on providing exceptional customer service. Our policies and procedures are focused on resolving customer issues quickly and effectively. We offer a variety of channels for customers to contact us, including phone, email, and online chat. Our customer service team is available 24/7 to assist with any queries or concerns.

What options are available for customers who want to reduce their energy usage or transition to renewable energy sources?

At Glide, we offer a range of options for customers who want to reduce their energy usage or transition to renewable energy sources. Our energy efficiency tips and tools can help customers save energy and reduce their bills. We also offer green energy tariffs that allow customers to support renewable energy sources. Additionally, customers can install their own renewable energy systems, such as solar panels, and we can assist with connecting these systems to our network.

Are there any additional fees or charges not included in the advertised prices?

At Glide, we aim to be transparent with our pricing and there are no hidden fees or charges not included in our advertised prices. However, in certain circumstances, additional charges may apply, such as late payment fees or charges for services not included in your standard package. These charges will be clearly outlined in your bill.

Do you offer any discounts or special programs for customers with financial difficulties?

At Glide, we understand that some customers may experience financial difficulties and we offer a range of programs and discounts to assist in these situations. Our payment plans can help customers manage their bills and avoid any additional charges. We also offer discounts for customers on certain benefits, such as the Warm Home Discount, and can provide additional support and advice through our customer service team.

Reviews

william heath

poor customer services attempt to say that i owe them money but won't take my money when i try to pay and then threaten legal action against me and threaten to send baylifts unless i call them and talk to them but when i attempt to do so they can't answer the phone or hang up on me what a pathetic excuse for a utlities company

26-03-2023
Oreolorun Omolaso

Please pay attention to the negative reviews. A lot of the positive reviews are left by people offered money off bills in exchange for a review - I used to be one of these people.

26-03-2023
Joyce Asamoah

If I could rate this 0 stars, trust I would because this is the worst WiFi service ever. It usually caters to students in student halls and some apartments but oh, my. This is THE worst internet service, do not even think about joining and if you find out you have glide in your accommodation, I suggest you look for a new place to live. I work from home and I have issues with this WiFi daily, even when I’m not working and I’m watching tv or doing some assignments for university, it’s actually the worst. I can’t tell you how many times I have called this company to fix up lol.

26-02-2023
GLEN 7k

slower wifi than villages in Wales and Romania.

26-02-2023
Adam Hebditch

We had serious issues with Glide over our Gas supplier, if anyone is considering this option as a solution to bill management use with caution: make sure you know exactly who your providers are, we spent nearly 3 years asking Glide who our Gas supplier was who didn’t know or gave us providers that weren’t supplying our property.

26-01-2023
Ella Hopkins

Absolutely do not go with glide !!!! I’m not one to ever leave reviews but glide is that bad I feel like I have to warn other students. Me and my house mates were with glide last year, everything seemed fine until we switched this year to a new company, glide then told all my housemates we owed £500 each for accrued expenses even though we sent the correct meter readings and consciously used low amounts of water and energy. After calling customer service the amount was lowered to £359 each which still seemed like too much, after calling again I was told that the £359 was incorrect yet they still charged my account, they refunded me only to charge my account again even though the charge is still being disputed. Very unorganised and very inconsiderate, being a student is hard enough already when it comes to money let alone when you have a company wrongfully taking large amounts of money out of your account.

26-11-2022
Jacob

26-11-2022
Harbans Rall

26-10-2022
Bryan Cho

the internet is so bad.

26-09-2022
Aishwarya Jena

26-09-2022