Ginger Energy
Ginger Energy is a leading energy supplier and water utility company based in Birmingham, England. They specialize in providing energy and resources to both residential and commercial customers. With a focus on sustainability and innovation, Ginger Energy is committed to delivering reliable and affordable energy solutions. Their services include energy supply, water management, and energy efficiency consulting. Ginger Energy is dedicated to helping their customers reduce their carbon footprint and achieve their sustainability goals.
Introduction to Ginger Energy
Ginger Energy is a UK-based company that specializes in providing energy and water utility services to both commercial and residential customers. The company was founded in 2010 with the goal of offering sustainable and affordable energy solutions. What makes Ginger Energy unique is its commitment to renewable energy sources, which sets it apart from other energy suppliers.Services & Products
Ginger Energy offers a variety of services and products, including gas and electricity supply, water supply, and energy efficiency solutions. Customers can choose from a range of tariffs, including fixed, variable, and green energy options. The company also provides smart meter installations and energy audits to help customers reduce their energy consumption and save money on their bills.Location
Ginger Energy is located in The Cloisters, a quiet residential area in Edgbaston, Birmingham. The area is known for its beautiful parks, historic buildings, and vibrant cultural scene. There are several restaurants, cafes, and shops within walking distance of the company, as well as easy access to public transportation. The three closest public transportation options are Edgbaston Station (0.6 miles), Five Ways Station (0.7 miles), and Birmingham New Street Station (2.4 miles).Benefits
Customers should choose Ginger Energy because of its commitment to providing sustainable and affordable energy solutions. The company's focus on renewable energy sources means that customers can reduce their carbon footprint and contribute to a cleaner environment. Additionally, Ginger Energy offers competitive prices and excellent customer service, making it a reliable and trustworthy energy supplier.Good to Know
Customers should be aware that Ginger Energy requires a credit check before signing up for their services. The company also offers a range of payment options, including direct debit, prepayment, and pay as you go.Reviews
Customers have praised Ginger Energy for its affordable prices, excellent customer service, and commitment to renewable energy sources. Many customers have also reported significant savings on their energy bills after switching to Ginger Energy.Amenities
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online bill payment -
water supply
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sewerage system
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treatment plant
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pump station
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water meter
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pipe network
FAQ
What is the source of your water supply?
Our water supply comes from a combination of surface waters and groundwater sources, which are treated and purified to meet all regulatory standards for safe drinking water.What measures do you have in place to ensure the safety and reliability of your infrastructure?
We have a comprehensive maintenance program that includes regular inspections, repairs and upgrades to our infrastructure, as well as emergency response plans in place to quickly address any issues that may arise.How do you set and adjust water rates for your customers?
Our rates are set based on the cost of producing and delivering high-quality water to our customers, as well as investments in infrastructure and other operational costs. We periodically review our rates to ensure they remain fair and reasonable for our customers.What is your customer service response time and available support options?
We strive to provide excellent customer service and respond to all inquiries and support requests as quickly as possible. Our customers can reach us through a variety of channels, including phone, email, and online chat.How do you ensure reliable and consistent energy supply to customers?
We invest heavily in our energy infrastructure to ensure that it is modern, reliable and able to meet the needs of our customers. We also have a range of backup systems and contingency plans in place to ensure continuity of service in case of any disruptions or outages.Reviews
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Luke Jones
AVOID AT ALL COSTS. If I could give 0 stars, I would. They take no responsibility for massively over charging on my property and the customer support I have received from 2 different operators was uncaring, dismissive and in no way helpful.
19-05-2023
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Qian Zhang
If you are a tenant who has received a bill from this "Ginger Energy", you must know that it may not be your bill. The company may have been hired by your landlord to recalculate the gas bills of the tenants, and the recalculated gas price completely exceeds what the tenants need to pay. Tenants must request a unit price breakdown so you know what is included in the unit price. Then use your lease agreement to determine what part of the price goes to the tenant and what doesn't.
12-05-2023
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William Stoutjesdijk
Speaking from experience from Lydney Harbour, this lot advised the landlord on energy prices, it seems the price increased 400%. That’s what happens when you get three piece suit with gel in the hair consultants to advise and don’t have clue what going on. One star is to much should be “zero”.
05-05-2023
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Georgina Kane-Szuminski
This company is disgusting, charging me and the people that live in my building £1000 a month as they know we can’t change provider as we live in a building only they supply
26-02-2023
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Jiji Amorim
Horrible company. Thats all I can say.
26-02-2023
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WEN ZHANG
What should I say? The usual gas price is no more than 10p/Kwh, but Ginger charges me more than 25.82p/Kwh, not speaking of 45p/day fixed charge. If you complaint, it will say 'this is because you use heat networks and there's no energy cap', you guys really know how to exploit the law :)
26-11-2022
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Szabolcs Ipacs
Blackmailing tenants to pay energy bills without a legal contract in place that would give right to landlords to pass down any bills to tenants. "Late payment charges" that are nowhere stated or confirmed in writing in terms and conditions at all. Ignoring emails... Dodging phone call and provision of proper information. Disgusting....
26-11-2022
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Sara Sara
I strongly believe that this company has the worst customor serviece systems in the UK. I have a significant issue with my bills and sent several emails and called them to talk to thier manager, but for about one month I coudnt recive any response from them. More over, I couldnt use 400 pound governmantal support on my electricity bills because Ginger Energy is not a licencesd energy provider for our complex for private wire supply and they are so inresponsible in customer serviece rules and regulations and just care about thirer income from bills even manual reading mistakes!I am so sorry for top level managment systems in this company that affects their reputations. They just issue bills based on thier benefits. Please check energy provider company firstly before renting the appartmet unless you want to waste your time and money with this company.
26-11-2022
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Jay D Walton
Awesome company provides great service and works to get best prices to support your business
26-09-2022
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ben healey
These Guys really know their stuff, and thats why I have used them for over 7 years.....I trust them and they have always looked after me. Have tried others and went back to Andy, Lisa and the team and wont be going anywhere else.
26-09-2022
