Gigantic
Gigantic is a leading event ticket seller based in Nottingham, England. They specialize in providing tickets for a variety of cultural, entertainment, and event experiences. With a commitment to customer satisfaction, Gigantic offers a seamless and secure ticket purchasing experience for their clients.
Introduction to Gigantic
Gigantic is a UK-based company that specializes in event ticket sales. Established in 2007, the company has grown to become one of the leading event ticket sellers in the country. Gigantic is unique in that it offers a wide range of tickets to various cultural, entertainment, and events across the UK.Services & Products
Gigantic offers a variety of ticketing services for festivals, music concerts, theater shows, and sporting events across the UK. Customers can purchase tickets for upcoming events on the company's website. In addition to event tickets, Gigantic also offers VIP packages for certain events.Location
Gigantic is located at 3-5 High Pavement in Nottingham, England. The area is known for its vibrant cultural scene and is home to a variety of businesses, including restaurants, cafes, and shops. The closest public transportation options include the Nottingham Train Station (0.5 miles), the Broadmarsh Bus Station (0.4 miles), and the Lace Market Tram Stop (0.2 miles).Benefits
Customers should choose Gigantic because of its user-friendly website, wide selection of events, competitive pricing, and excellent customer service. The company also offers a secure ticket marketplace, providing customers with peace of mind when purchasing tickets.Good to Know
Customers should be aware that Gigantic is an online ticket seller and does not have a physical box office. Tickets purchased through Gigantic are non-refundable and non-transferable.Reviews
Gigantic has received positive customer reviews for its easy-to-use website, fast ticket delivery, and excellent customer service. Many customers appreciate the company's competitive pricing and wide selection of events.Amenities
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online booking -
mobile app
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discounts
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refund policy
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delivery options
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customer support
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secure payment
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variety of tickets
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accessibility options
FAQ
What events do you sell tickets for?
We sell tickets for a wide variety of events including concerts, festivals, sports games, theater productions, and more.Are your tickets sold at face value or marked up?
Our tickets may be sold at a price higher than face value due to market demand and availability. However, we always strive to keep our prices competitive and affordable for our customers.What is your refund policy if an event is cancelled or postponed?
If an event is cancelled or postponed, we will provide a full refund to our customers. We understand the disappointment of not being able to attend an event, and we want to make the refund process as easy and seamless as possible.Do you offer any special deals or discounts for frequent customers?
Yes, we offer special deals and discounts for frequent customers through our loyalty program. Customers can earn points with each purchase and redeem them for discounts on future orders.How do you ensure the authenticity of the tickets you sell?
We work directly with the event organizers and authorized ticket distributors to ensure the authenticity of the tickets we sell. We also have a team of experts who verify the tickets before we sell them to our customers. Additionally, we offer a 100% guarantee that our tickets are authentic and valid for entry to the event.Reviews
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Dennis Thompson
I managed to delete the email with my order confirmation and link to download my tickets and only realised the day before the event. I emailed at 8:16am explaining what I had done and at 9:10 I had a reply with the download link for my tickets and they resent my original confirmation email as well. Fantastic customer service from Emmie.
07-05-2023
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M W
I couldn’t attend a thrice re-arranged gig from 2020, didn’t have my tickets and they 1) answered my email in 5 mins 2) believed me and refunded them straight away and the cash hit my bank account the next day. Quality honest service. Completely unlike Ticketmaster!
28-03-2023
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Elizabeth C
Excellent customer service, great to get a prompt reply and action to an email request rather than the automatic "We will reply to your email in the next n working days ... (or never)" Highly recommended
28-03-2023
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Jessica Lleonart Garcia
I had a problem with a ticket and their customer service was very helpful and quick. It was solved and I could attend the event. Thank you!
28-01-2023
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Lisa Walkden
Outstanding customer service. I had purchased tickets and needed to ammend my booking. I contacted the team via email, out of hours and they responded as soon as they opened the next morning and sorted everything for me - quickly, easily, no fuss. Friendly e mails too, not just automated, blanket answers. Thank you!!
28-12-2022
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Brian Wares
I had an issue locating a ticket I had purchased as a Xmas present. I emailed customer services at 12.24 and by 15.14 the ticket was in my mailbox. Brilliant, efficient service
28-12-2022
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Mariusz Myrcha
Great Customer service! I messed up a bit, and Emmie (thanks again!) helped me and fixed the data on tickets. It wasn't any problem for them. Now we're just looking forward to the show.
28-12-2022
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Luan Roper
what a pleasure it is dealing with gigantic… Phones answered quickly, understanding and helpful employees, emails dealt with - happy solution. Thanks for being wonderful !
28-11-2022
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Aly Pal
I have received a really efficient service from Gigantic. Had a problem from an event. Event organisers (Let's Rock) were very tardy in answering my complaint but Gigantic were very helpful in continuing to chase on my behalf and issue a speedy result once they got approval to do so.
28-10-2022
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davidturvey
I have used Gigantic on a couple of occasions and their customer service has always been excellent
28-09-2022
