Giant Store Norwich
Giant Store Norwich is a company based in Norwich, England that specializes in bicycle wholesales. They are a one-stop-shop for all sports and hobbies enthusiasts looking for high-quality bicycles. With their vast selection of products, customers can find the perfect bike to fit their needs. Giant Store Norwich is committed to providing excellent customer service and ensuring that their clients are satisfied with their purchases.
Introduction to Giant Store Norwich
Giant Store Norwich is a bicycle wholesale company located in Norwich, England. They have been in business for 10 years and have become one of the most popular bicycle wholesalers in the area. What sets them apart from the competition is their commitment to customer satisfaction and high-quality products.Services & Products
Giant Store Norwich provides a wide range of bicycles and accessories for all types of riders. They carry everything from road bikes to mountain bikes, as well as helmets, clothing, and other accessories. They also offer repair and maintenance services to keep bicycles in top condition.Location
Giant Store Norwich is located in the heart of Norwich, on Hall Rd. The area is known for its variety of businesses, including restaurants, cafes, and retail stores. Public transportation is easily accessible from the store, with the closest options being the Hall Road bus stop, Norwich train station, and Norwich Airport.Benefits
Customers should choose Giant Store Norwich because of their expertise and commitment to customer service. The staff is knowledgeable about all types of bicycles and can help customers find the perfect bike for their needs. They also offer competitive prices and a wide selection of products.Good to Know
Customers should be aware that Giant Store Norwich is primarily a wholesale company and may not have the same selection of products as a retail store. However, they do offer a wide range of products and are happy to work with customers to find what they need.Reviews
Customers have consistently praised Giant Store Norwich for their excellent customer service and high-quality products. Many have noted that the staff is knowledgeable and helpful, and that the store has a great selection of bicycles and accessories. Overall, customers have had a positive experience with Giant Store Norwich and would recommend it to others in the market for a bike.Amenities
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helmet -
lock
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bicycle pump
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bicycle rack
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bicycle stand
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bicycle repair kit
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bicycle bag
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bicycle light
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bicycle bell
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bicycle tool kit
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bicycle tire
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bicycle chain
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bicycle pedal
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bicycle saddle
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bicycle handlebar
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bicycle fender
FAQ
What is your minimum order quantity for bicycles?
Our minimum order quantity for bicycles varies depending on the model and availability. Please contact us directly for more information on minimum order quantities for specific bicycles.Do you offer customization options for bicycles?
Yes, we offer customization options for bicycles including frame size, color, and accessories. Please contact us directly for more information on customization options and pricing.What is your return policy for defective or damaged bicycles?
We have a 30-day return policy for defective or damaged bicycles. Please contact us immediately if you receive a defective or damaged product and we will work with you to provide a replacement or refund.Can you provide references from previous customers who have purchased bicycles from you?
Yes, we can provide references from previous customers who have purchased bicycles from us. Please contact us directly and we will be happy to provide references for you.What is the lead time for delivery of bicycles after ordering?
The lead time for delivery of bicycles after ordering varies depending on the model and availability. Please contact us directly for more information on lead times for specific bicycles.Reviews
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Ashley Jay Seager
Helpful and professional. Serviced my bike and answered all my newbie questions on bike care really well. Would recommend.
28-04-2023
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valerie Burrows
28-01-2023
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kt kkt
Amazing
28-12-2022
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J
28-11-2022
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Miles Forrest
28-09-2022
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Matt Clarke
Damaged my bike frame during a service! Please don't use them as I would hate for this to a happen to anybody else. Collected my bike and had large scratch across top of frame, had picture evidence of when I dropped it off to show it wasn't damaged before hand. Staff member just shrugged and said not my problem and management refusing to talk to me. Paid for a gear service and hard to tell anything had been done and devastated bike came back damaged. I really urge anyone thinking of getting a service to go elsewhere. I thought taking it to a giant store would of meant it was in good hands but clearly not. Poor service and damaged frame 0/10.
28-09-2022
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Ferlin Cross
Giant store Norwich Needed a really small part for my Shimano pedals , really helpful staff who located and supplies the part Great service Thanks chaps Ferlin cross
28-08-2022
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J W
Very helpful and knowledgeable staff
28-07-2022
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Kevin Seager
Appauled by the service at Giant. I have an Advance Defy 3, which has a Giant proprietary hydraulic brake system. I've had two interactions with the service department about this system. The first was when a gasket needed replacing, I was told they had to replace the whole system and it would cost my around £200. I got the gasket replaced elsewhere, it cost very little. Following the replacement of the gasket, the brakes required bleeding. Unfortunately, Giant don't make the tool required to do the job available to anyone other then their retailers, therefore I had to ask Giant to bled the brakes. I was told it would be around £75. When I took the bike in, I was very specific, I only wanted the brakes bled, nothing else. Around an hour after dropping the bike off, I received a call to say they had done a quote for the work required, it would be £500. I explained I only wanted the brakes bled and was told that would be fine. 15 minutes later I receive another call to say they won't do the work, unless I have the £500 of work completed as the bike was unsafe. I understand service departments have an obligation to say whether they believe a bike is unsafe or not, but to refuse to do a sepcific piece of work unless you pay a lot of money for additional work, that you may not want doing seems totoally unreasonable. Needless to say I didn't go ahead with the work at the Giant store due to the previous encounter. In fact I took the bike elsewhere, had the hydraulic brake system replaced by a mechanical system and the essential safety work completed for only £275. This will ensure I never have to be held to ransome by Giant and their proprietary braking system. Two lessons learnt: Never trust the service department at Giant, always check elsewhere Never buy a bike where only the retailer has the tools to service it
28-06-2022
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Nick Mardon
Had a platinum service on my tourer and they did a great job, they even fitted some brake blocks I had on order a week later free of charge. Only issue was the front derailleur cable was not routed correctly but was easy to fix myself. I would have given 5 stars if it wasn’t for an issue with payment and they wouldn’t accept £20 notes as they weren’t the new ones (despite being legal tender until October 22). It took a call to their finance director to agree to accept the cash, so an unfortunate and embarrassing end to the experience. Having said they I wouldn’t hesitate to use Giant Norwich in the future.
28-05-2022
