Giant Crystal Palace
Giant Crystal Palace is a London-based company that specializes in bicycle stores and used bicycle shops. They cater to sports and hobbies enthusiasts who are looking for high-quality bicycles and accessories. With a focus on customer satisfaction, Giant Crystal Palace offers a wide range of products and services to meet the needs of their clients. Their shop is a go-to destination for those who love to shop and explore different options for their sports and hobbies.
Introduction to Giant Crystal Palace
Giant Crystal Palace is a well-established bicycle store located in Anerley Hill, London. The company has been serving customers for over 25 years and has become a go-to destination for individuals who are passionate about sports and hobbies. What makes this company unique is its vast selection of used bicycle shops, which are in excellent condition and sold at competitive prices.Services & Products
Giant Crystal Palace offers a range of services, including bicycle repairs, maintenance, and customization. The company also sells new and used bicycles, bicycle accessories and parts, as well as sports and hobby equipment. Customers can expect high-quality products that are durable, reliable, and affordable.Location
Giant Crystal Palace is located in the bustling area of Anerley Hill in London, England. The area is known for its vibrant shopping scene and is home to a variety of shops, cafes, and restaurants. Customers can expect a welcoming environment that is both friendly and professional. The company is conveniently located near public transportation options such as the Anerley Station (0.2 miles), Crystal Palace Station (0.5 miles), and Penge West Station (0.6 miles).Benefits
Customers should choose Giant Crystal Palace because of the company's extensive experience and knowledge in the bicycle industry. The company prides itself on providing exceptional customer service, and customers can expect a personalized experience that meets their needs and expectations. Additionally, the company offers competitive pricing, a wide selection of products, and reliable repair and maintenance services.Good to Know
Customers should be aware that Giant Crystal Palace only sells used bicycles that are in excellent condition. The company thoroughly inspects each bike before sale to ensure that it is safe and reliable. Additionally, the company offers a warranty on all used bicycles to provide customers with peace of mind.Reviews
Customers have provided positive feedback for Giant Crystal Palace, praising the company for its exceptional customer service, vast selection of products, and competitive pricing. Many customers have also noted that the company's used bicycles are in excellent condition and provide excellent value for money.FAQ
What is the return policy for bikes purchased from your shop?
We offer a 30-day return policy for bikes purchased from our shop. The bike must be in new condition and accompanied by the original receipt. We do not offer returns on used bikes.What types of bicycles do you carry?
We carry a wide variety of bicycles, including road bikes, mountain bikes, hybrid bikes, and electric bikes. We also have a selection of kids' bikes and BMX bikes.Can I test ride a bicycle before purchasing?
Yes, we encourage test rides before purchasing a bike. We have a designated area for test rides and our staff will assist you in finding the right bike and adjusting it to fit you properly.Do you offer financing options?
Yes, we offer financing options through our partner, Klarna. Customers can apply for financing online or in-store and receive a decision within minutes.Do you provide any resources or services for bike fitting and customization?
Yes, we offer bike fitting services to ensure that your bike fits you properly and is comfortable to ride. We also offer customization options such as handlebar and saddle upgrades, wheel upgrades, and more. Our staff can assist you in selecting the right options for your needs.Reviews
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Ruth Spencer Jolly
A very helpful and friendly female member of the shop team was incredibly generous with her knowledge, advice and support when I popped in this week. Thank you! The shop is also very helpfully positioned on a popular thoroughfare out of london, so if you encounter a problem at the very start of your ride, it’s ideally located.
26-04-2023
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Sarah Cornish
Steve was exceptionally helpful and took time to explain the different functionalities of the E-bikes we were looking at. I would highly recommend this shop for stock and service.
26-02-2023
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Alex O'Bee
Immediately after purchasing from this store, I sat down, purchase in hand, in the (empty) coffee shop which is part of the store to kill 10 minutes. After a few minutes I was accosted by a member of staff asking me to leave as this is “not a public place” in a rude manner and I had to point out to him I’d just purchased something from the store. Overall, the experience was very unpleasant and I won’t be going back.
26-12-2022
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Eamonn Shiels
Amazing experience and customer service, best bicycle shop about. Bought my bike here and had a bike fitting. Purchase process was made super easy, I used cycle to work scheme and they actually remembered and reached out to me later when the bike came back in stock, shoutout Steve. Would highly recommend a bike fitting with Sandro, enjoyable and eye opening experience really learned so much about my body and bike. Felt like a full physiotherapist assessment, replaced parts on my bike for the better, solved my lower back and knee pains when cycling. Get a full breakdown of your body recording/stats and are able to come back for additional adjustments.
26-10-2022
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Joe Huggett
Huge issues trying to get my bike serviced here. Staff member who dealt with me was really rude and unhelpful. If you need your bike serviced, I'd recommend looking elsewhere! /// Such a disingenuous response. In no way did I expect you to carry out the service in 1/2 hr. As I said at the time, I had assumed (obviously wrongly) I was dropping the bike off and would return to pick it up on another day. As I also said, when I booked the service no one said (a) it would be happening on the same day and (b) I therefore had to bring in the bike by a certain time. I would have happily brought the bike back on another day if you had offered me an appointment. Aside from the timing issue, when I mentioned there were a couple of specific issues I’d like the mechanic to check out and said I was happy to pay extra for this, your reaction was like it was somehow unbelievable that I'd dared to flag any issues with the bike - wasn’t fixing issues with my bike the entire point of me coming to your store or am I missing something? Your attitude throughout the exchange was just rude.
26-09-2022
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Martin hollands
Don’t expect a response from these people service department & main email On 3 occasions I sent in photos of a job I wanted done to my bike (I didn’t think it could be altered )after 5 days I am going to try some one else
26-08-2022
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George Batchelor
Great experience shopping here. Veronica was very helpful, and Sandro did an excellent bike fitting session (highly recommended)!
26-08-2022
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David Turnor
Helpful staff, nice atmosphere, would recommend.
26-08-2022
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Az
Bought A Giant Gravel Bike here. The Bike is stupendous. I paid for a bike fit, worth every penny. Carefully and professionaly carried out, made my riding more comfortable. A couple of minor "isues" were sorted out immediatley. Great Staff, professional, courteous and knowledgeable. I cannot recommend this place highly enough.
26-05-2022
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Héctor Rodríguez
Nice customer service and the quality of the bike I bought from them was great. Would highly recommend.
26-05-2022
