GEUK

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Reviews

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  sofia hayat

  They pick up the phone quickly but cannot answer questions. I kept getting really high bills for 1 person living in a home, my bills were in excess of £500 with the latest at £700. I knew something was wrong. I had my boiler checked 4 times and nothing was wrong. In the end I went on holiday for 2 weeks and everything was switched off in the house. I asked them for my usage during that time, and they could only give me electricity, which came to £125. I complained and said noone was in the house. Anyway, after no answers, I am switching company because the rip you off. Yes they will answer calls but they give you no answers and fob you off all the time. Please check your bills with these people. I probably wont get a refund but I get out and use another supplier. I am shocked at how much money they have taken from me. I am shocked that they cannot answer me when I ask them a simple question, as to what my usage was when i was away and gas and electricity was off, all they could tell me was a bill of £125 for 10 days of me being away in holiday. That was just for electricity. HOW??? Stay away from this company. Huge rip off.

  26-04-2023
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  Gideon Turner

  Great friendly and efficient service, highly recommend.

  26-02-2023
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  G

  The two stars are for their green energy and mission. If it wasn't for that I'd rate 0. We really wanted to find an ethical and green company and these guys came up trumps. But, as with other reviews, their billing is a nightmare. We paid our bills in full every month for 12 months, for the last 3 or so of those the bills looked low, we chased to see if anything was wrong not wanting to get into debt, many emails later I wake up one morning to a £1500 direct debit being taken from my account as they decided they'd been reading our smart meter wrong for the best part of a year. To their credit they put the money back, but now we are plunged into debt, on a repayment plan which makes our bills much higher than they would be, and gives a debt we should never have been in. Absolutely rubbish, and such a shame we've been put in this position when just trying to do our bit for the planet!

  26-12-2022
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  Stephen Freath

  Great service. Wouldn't go anywhere else now. Keep up the good work. Update Changing to a 1 star review... changed my meter to a smart meter which is tripping the whole house. Have refused to come out and fix it and told me it is my problem. I now have to pay £300 for a new meter and electrician to fix their shoddy work. Appalling customer services. I will be leaving as soon as I can and will not be paying any outstanding amount to recoup my costs.

  26-09-2022
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  Michael Macfarlane

  Create green electricity and gas. Charge a fair price. Buy energy ahead to secure good prices. Customer service always very responsive and helpful.

  26-08-2022
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  Ben Feighery

  I was really happy to find a company with such good environmental and ethical credentials, however billing has been an absolute nightmare, emails and complaints about this have gone weeks and months with no response and last night i got another shock bill of £600+ which kept me up till 1am worrying. Since they had the smart meter fitted for us back in Feb 2022 the billing has been even worse, swinging between £80 and £600+ month to month with very little change in our actual usage in the home, the bills are near indecipherable to me and I have a masters degree in computer systems! It's also very frustrating that when a new bill comes through they direct you to the app but the data is only available on the website for the first 12-24hours. The 2 starts in the review are purely for their mission, the actual execution of business as usual customer experience is just abysmal. Happy to have a call with a manager/director, you have my contact details.

  26-06-2022
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  Geoffrey Newman

  Several months ago I joined GEUK I realised that I was paying slightly more but it had the benefit of both electricity and gas being really green and not using the offset system. I signed up for a yearly fixed contract. I am so pleased I did as I just checked with my previous company and I would now be paying nearly 20% more....Well done. I must say the set up was easy and the few queries I have had have been quickly and politely attended to. Will certainly renew when my current contract expires.

  26-05-2022
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  Councillor Ian George

  Useless. And don't believe the replies that say they will look into your complaint if you contact them. That's just for show.

  26-05-2022
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  Heliossoileh

  We moved to a new flat in October 2021. Having received no contact from GEUK after we moved, they eventually decided to get in touch in February 2022, demanding unspecified payment for money owed. We managed to get an account setup with them (a process that took about four weeks), and received our first, estimated, bill, despite providing metre readings. This bill was for several hundred pounds, reflecting the length of time we had been in the property and GEUK had failed to bill us. Having recently paid a large proportion of this bill, I was surprised to return home from work today to a letter demanding payment of the rest of the sum within seven days, threatening legal action, damage to my credit score, and a compulsory change to a prepayment metre. I was still more surprised to discover that the letter was dated to the 4th of April, meaning that, since it was received on the 14th, this arbitrary deadline was impossible to meet (GEUK had decided to dispatch the letter via second class post). I'm thankfully in a position where the remainder of the bill can be covered even at short notice, and don't take idle threats like GEUK's seriously. But for those of you who don't want to have to cough up hundreds of pounds at short notice due to other people's incompetence, or resent being threatened by your electricity supplier with impossible demands for payment, you may want to look elsewhere. I will be pursuing a formal complaint against GEUK for their conduct described above, as well as for their incorrect explanation of the tariffs available to me. I'm especially concerned that vulnerable customers, at a time of spiralling cost of living, will be receiving aggressive letters like the above, through no fault of their own.

  26-05-2022
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  ANN LIGHT

  I have been with green Energy for several years now and used them again when I changed/moved house and both times it has also involved changing supplier too I went with them because as the name suggests, it is Green Energy and uses renewable resources - they review the fact that you are on a certain tariff and whether that tariff is the correct one - initially when I started with them they did only Electric (remember those days!!) but now they do both and I still keep by accounts for gas and eclectic separate (old in the toot for keeping them together) Every time a bill is due they send me a reminder to do an electric reading so you do not have an estimated account (who would prefer NOT to have estimated accounts!! - this means that the direct debit payments should be more accurate - more important if you are in the first couple of years of moving so this can be settled and things take time to embed I can not comment on their price comparison, but if it is more then their customer service is brilliant - the phone is answered fairly quickly but also I avoid the peak times (first thing in the morning is ideal) Customer services are good to and the staff are friendly and not being one of the big 6 they are more adapt at treating a customer as a customer and not just another phone call - I always prefer to stay away from the big 6 for better customer services and if that means paying a bit more then so be it!! The change over went smoothly too try them and you will be pleasantly surprised Would highly recommend

  26-05-2022