Getsafe
Getsafe is an insurance company based in London, England. They offer a range of insurance services including auto, health, and home insurance. Getsafe is committed to providing quality insurance coverage and excellent customer service to their clients. As one of the leading insurance agencies in the United Kingdom, Getsafe is dedicated to helping individuals and businesses protect their assets and manage risk.
Introduction to Getsafe
Getsafe is a UK-based insurance company that was founded in 2014 with a mission to simplify the insurance process for customers. The company's unique approach to insurance is driven by technology, allowing customers to manage their policies, make claims, and get support through a mobile app. Getsafe aims to provide transparent and affordable insurance options to its customers.Services & products
Getsafe offers a range of insurance products to its customers, including auto, health, and home insurance. Customers can choose from different coverage levels and add-ons to create a policy that meets their specific needs. Getsafe also offers liability insurance and personal accident insurance.Location
Getsafe's office is located on Old Queen Street in London, a bustling area filled with shops, restaurants, and other businesses. The office is easily accessible by public transportation, with the Westminster tube station just a 5-minute walk away. Other nearby options include the St. James's Park and Victoria tube stations.Benefits
One of the main benefits of choosing Getsafe is the convenience of managing policies through their mobile app. Customers can easily update their coverage, make claims, and get support without having to call or visit an office. Getsafe also offers competitive pricing and transparent policies, making it a great choice for those looking for affordable insurance options.Good to know
Customers should be aware that Getsafe primarily operates online, so they may not have a physical presence in all areas. However, their mobile app provides all the necessary support and services that customers may require.Reviews
Customers have been very satisfied with Getsafe's services, praising the company's easy-to-use mobile app and transparent policies. Many customers have also reported positive experiences with the company's customer service team, who are responsive and helpful. Overall, Getsafe is highly recommended by its customers for its convenience and affordability.FAQ
What types of coverage options do you offer for home insurance?
We offer a range of coverage options for home insurance, including protection for the structure of your home, personal property, liability, loss of use, and more. Our policies can be customized to fit your specific needs and budget.Can you provide a quote for my specific home and needs?
Yes, we can provide a personalized quote for your home and needs. Simply fill out our online form or contact one of our agents and we will work with you to find the best coverage options at the most affordable price.What is the process for filing a claim and how long does it typically take to receive payment?
To file a claim, simply contact our claims department and provide the necessary information. We will work with you to process the claim as quickly as possible. Payment typically depends on the nature of the claim and the necessary investigation, but we strive to make the process as efficient as possible.How does your company handle rate increases and renewals?
Our company is committed to transparency when it comes to rate increases and renewals. We will notify you in advance of any changes in your policy or rates, and work with you to find the best solution for your needs and budget.What is the process for filing a claim and how long does it typically take to receive reimbursement?
To file a claim, simply contact our claims department and provide the necessary information. We will work with you to process the claim as quickly as possible. Reimbursement typically depends on the nature of the claim and the necessary investigation, but we strive to make the process as efficient as possible.Reviews
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M K
Useless company, don't come for an emergency for 3/4 days (still waiting). Sub contractor said he tried to contact me yesterday to arrange a visit but ive received absolutely no calls/texts/emails regarding it whatsoever so they're obviously lying. Stuck at home with a baby and no heating! Also the customer support agent I spoke to was rude and offered no help regarding the matter. Stay away from these scammers!
19-05-2023
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Kimberley Armstrong
19-05-2023
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Simon Says Yes
Thankfully read the reviews before signing up, did not sign up. Big thanks to all those that left a review. Shame on GetSafe to not provide their own feedback!
12-05-2023
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Rebecca Walker
It’s been almost 1 month since I submitted my claim via the app and I’ve still not received a settlement payment despite this being approved by a third party insurer used by Get Safe. Very slow response time once claim was submitted and long wait times for replies to emails. Luckily my claim isn’t for anything urgent but the experience has so far been very disappointing. The lack of response to the poor feedback below also demonstrates just how poor the customer service is. I certainly won’t be renewing when the time comes.
12-05-2023
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Charmain Rainey
Awful insurance company, awful customer service don’t care about the customer. Refuse to refund me the eight months that I have paid for claiming it’s their right it to keep it.
05-05-2023
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Brian Rowley
If i could mark getsafe zero i would. I wish I had read the reviews before I had taken out a policy. My policy ran out i informed them I was moving house and would not be renewing my police I am now bombarded with emails demanding money for not renewing my policy. Terrible company.
26-04-2023
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D E
I am unhappy with the fact that they only open from 9-5pm. It makes it very hard to find time to discuss and get approval for claims. Everything is just so slow! I tried to use the Home Emergency element of the claim as had a big leak from a shower pump, called Thursday night and "out of hours" can only take down details but can't do anything else. Friday morning I have to chase them up and they send me a plumber at 7pm. He then has to wait until Monday for approval of the materials of the job. On Monday they forget about the job so I start calling all 3 different departments that deal with such claims at 4.30pm. They put me on hold a few times and eventually hang up on me when it gets to 5pm - so I have to wait until tomorrow to even get an answer - it's so much more efficient to pay your own plumber who doesn't need "authorisation." In terms of the policy cost, it's cheap and coverage seems to be equivalent to other similar insurers, although I've never made an actual claim on the policy.
26-04-2023
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Pathumal Ali
I’ve been trying the last four months for them to pay up for a claim. They are now saying I’m not covered under the policy which is a lie as I had an emergency. I’m not renewing this pointless company. Bad service, can’t reach anyone via the phone, left holding on for over an hour to speak to someone. The App and email is useless.
26-04-2023
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M A
Stay out off this company, cancelled my insurance when we made claim, dodgy company, don't wana pay you out when it's emergency.❌️ NOT RECOMMENDED 🚫 unprofessional staff.
26-04-2023
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Shaun Buckley
26-04-2023
