Gentoo Homes

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Reviews

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  Karly Thornton

  Moved into a home on The Fairways, South Shields in Oct 2022. Had yellow water ever since moving in, water coming through ceiling, a plumbing system in the kitchen which means the sink and washing machine drain into the dishwasher, and a fault plumbing system in the bathroom meaning the street sewer is wafting up all the smells fr the neighbours waste - and many, many more problems! Please avoid and save your sanity. Please feel free to check the photos and videos I have added showing the cowboy building company. Official complaint went in and recognised 15th February 2023. They had to be reminded there was a complaint open, as they were "too busy" to follow their own policy by responding within 10 working days. Had to be reminded on 3 separate occasions that the complaint is still open, as they seem to just be "to busy" (I'm assuming with multiple other complaints about cowboy work) to follow up. Biggest regret of my life is buying with Gentoo Homes.

  18-04-2023
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  Cat Bates

  Love my home but do not love Gentoo Homes at all!! The communication, customer care, and overall experience has been horrific! Not one single snag has been fixed, despite being told things would get sorted/fixed. The people who work at gentoo home clearly do not care until they have your money. From leaks, faulty door mechanisms, wonky wall pillars, lights not working correctly, not allowing external companies know where replacement materials are, and so much more! Still waiting on outside area to be sorted as the fencing still hasn’t been fitted correctly and had to fight for it to be put up in the first place! One sales exec fired, a site manager walking away from the company (and that’s just on one site within months of each other!), it’s no surprise they aren’t delivering a 5 star service!!! Definitely not deserving of a 5 star anything with the experience I and many others have and still currently experiencing. Shocking that they are still getting away with all of this, despite the many complaints they receive on a regular basis!!!

  18-01-2023
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  Simon Todd

  Farcical delays, innaccurate build updates. Plenty of other housebuilder options if you're looking for a "dream house".

  18-12-2022
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  Adam Bates

  The Fairways South Shields! Quite easily the worst customer service I have ever received, constant delays, constant lies/misinformation from everyone associated with Gentoo and after being messed around by one sales executive for 6 months and lied to on a regular basis you would expect at least an apology, had to raise my complaint to management level in order to receive just a basic apology. Now that my home is ready for completion it is poor quality, when you buy a brand new home you expect it to a least look new! The Tiling is horrendous, overall the finish is not good. I really wouldn’t recommend buying one of these properties from Gentoo, unless you like lies, poor quality and an unfinished home even upon completion. I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix things myself. Check the photos I have uploaded, for the real quality you will be likely to receive. UPDATE* It has now been 5 weeks, Still haven't had a single snag fixed, and no sign that any will be, still no fence, tiling still a mess, the Site Manager is a waste of time, and the new contracts manager just spouts off the same lies and same patter as the previous! I really wouldn’t recommend buying a home from Gentoo, but if you have a gambling problem or mental issues and still decide to buy one I’d highly recommend using a snagging company as these houses are horrendous! Received an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.

  18-12-2022
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  Tracy Minnikin

  I would never recommend Gentoo we are still waiting for ( I would say the truth) as to why our June July August window has been at least 4 times put back to Feb/April 2023 they only contact us when we find out via 3rd party that they contact us with excuse after excuse We have lost deposits on furniture etc if I'd know how Appalling this company was I would Never have bought at cottier Grange It's people's lives they are messing around With actual no care at all My advice would be avoid at All cost

  18-11-2022
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  Aiden Bell

  Meadow View Sunderland Dealings with the sales team was adequate. Our sale went through with no issues. The aftercare customer service is disappointing and appalling. Gentoo solve a problem which causes another problem. Our issues were reported 4 months ago with still no confirmed dates when they will be resolved. If you buy a Gentoo build and have experience of the after care service be prepared to constantly be told ‘I’ll get an update for you’, to constantly chase for a response and to wait a life time to get a problem sorted. Poor customer service, poor control over its subcontractors and no ability to pay attention to detail. Would I buy from Gentoo again …. No.

  18-10-2022
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  Ariel Tebz

  Quality of the finish is terrible, contracts manager just doesn't care and I have been told by staff that they like to cut corners (ie, covering up problems instead of rectifying them). House is not air tight or water tight, we have had countless water issues - flooding due to the pipes under the ground not being connected, we have water coming through the doors and windows (it is winter and this is only going to get worse). Our heating bills are going through the roof due to the drafts. We believe the house isn't insulated properly due to the coldness in some of the rooms. We have damp coming through brick, which after 6 months of mentioning still hasn't been rectified. Tiling company is a disgrace, we paid for full tile and the quality is terrible. We have had 11+ windows replaced due to deep scratches, we have had 3 kitchen sinks due to damage (and the replacement came damaged too). Bifold doors were damaged and dented, (also now letting water in). Our kitchen ceiling had a massive hump. The end caps were missing on our vanity tops and they sent someone in who made it look worse and also damaged our vanity tops in the process (still not rectified). This company does not care. They create more botched jobs when trying to cover up their botched jobs. Do not recommend, avoid the unnecessary stress! August 2022: 17months in this home and problems are still not rectified

  18-09-2022
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  Zahid Azzaadi

  Gentoo Homes- Probably The Worst House… Gentoo Homes I have purchased a home on your development at Cottier Grange in Northumberland. I have had countless snagging issues from within 5 minutes of getting the keys. The quality of the finish is terrible. I have been trying to get things resolved but speaking to your team sometimes is going around in circles as they see half the picture. They do not fully listen and see what you are explaining, making assumptions and only providing half solutions to fully rectify a solution. I am extremely unhappy about the build quality and terrible finish throughout, the hardware is of poor quality and degrading in weeks.I have shown patience and given plenty of time to get things resolved with the team involved in this shambolic mess. My good will and patience is at end now. Some of the issues are multiple radiators not working, shower not working, bath not fitted properly, leaking sink, flooring lifting up , roof tiles not fitted properly, drainage problems , hob not working properly and this is only a few of the major items. This property should never have been passed to be handed over to a customer. It's a disgrace. I have waited over 1 year for the heating to be fixed where 50% of the house had no heating... Hewitts plumbing company absolutley clueless.17 months later still waiting for the poorly shower cubicle tray/door to be replaced. Karpet Mills the flooring company used by Gentoo still dragging feet on replacing carpet with machine faults and the poorly laid Moduleo flooring. Essentially Gentoo is very badly run and once they have sold the house you are going to be waiting months/years to get your snagging solved..some is not even snagging but major issues in build quality due to sub standard work by the contractors/suppliers.Ground works company Mos Bros, major issues with ground drainage due to badly planned garden landscaping/paving slabs just laid on sand with no hardcore, then just sinking.There are major safety blunders on the site, putting planting on junctions that block views of oncoming pedestrains and vehicles,not maintaining the grounds as per the maintenance agreements, changing plans after purchase and ommiting allocated parking bays for residents resulting cars on pavements, building 4 bed houses in some parts of the estate with drives for parking 1 car...clearly do not understand the needs of a family house buyer.They have failed to make any provisions for electric vehicles in their plans even though electric cars have been in the goverments plans for years, still the case in the most recent phase but now its law from June 2022 to have a electric car charging points on new builds.Using ammendments to change planing to amend site layout and location of plots several times. Buyer beware..use a snagging company, list everything on snagging no matter how small, be wary of trees on your boundry and who maintains them as some are listed for conservation. Gentoo after care is absolutley terrible, misleading and again giving half truths...basically its an after thought. Demand compensation for major failures and take legal action if needed. Gentoo has clearly demonstarted that they have no idea about house design, how to build a quality standard house, source credible quality contractors and inspecting houses prior to hand over....just terrible in every area.

  18-07-2022
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  paul fowler

  Showed understanding and compassion

  18-06-2022
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  the maestro

  Had a roof surveyor out for my roof on the house I bought in 2017 from Gentoo and the surveyor said the roof ain't fit for purpose and Gentoo don't want to know, don't buy there houses, built with stick sided tape

  18-06-2022