Genesys
Genesys is a software company located in Birmingham, England. They specialize in computer hardware and software, providing innovative solutions to their clients. With a focus on cutting-edge technology, Genesys is committed to delivering high-quality products and services to meet the needs of their customers. As one of the leading software companies in the industry, they are dedicated to staying ahead of the curve and providing the best possible solutions to their clients.
Introduction to Genesys
Genesys is a software company based in Birmingham, England. The company was founded in 1990 with a purpose of helping businesses improve their customer service through innovative technology. Genesys has a unique background in the industry as they were the first company to develop computer telephony integration (CTI) software. The company has since expanded their offerings to include a wide range of software solutions for contact centers, customer experience management, and workforce engagement.Services & Products
Genesys offers a variety of software products and services for businesses of all sizes. Some of their most popular offerings include cloud-based contact center solutions, omnichannel customer engagement software, and workforce optimization tools. Customers can also purchase software for analytics and reporting, as well as artificial intelligence and machine learning capabilities.Location
Genesys is located in Birmingham Business Park, which is a bustling area filled with businesses of all types. The park is easily accessible via public transportation, with the Birmingham International train station just a short distance away. The closest bus stops to the office are "Birmingham Business Park, Solihull Parkway" (0.1 miles), "Birmingham Business Park, Solihull Parkway" (0.2 miles), and "Birmingham Business Park, Faraday Avenue" (0.3 miles).Benefits
Customers should choose Genesys because of their commitment to innovation and customer service. The company is constantly updating their technology to provide the best possible solutions for their clients. Additionally, Genesys has a reputation for providing exceptional customer support, with a team of experts available to answer questions and provide assistance whenever needed.Good to Know
Customers should be aware that Genesys is primarily a software company and does not offer computer hardware products. However, they do have partnerships with other companies in the industry to provide customers with access to the latest hardware solutions.Reviews
Customers rave about Genesys's software solutions, citing their ease of use and ability to streamline business operations. Many customers also appreciate the company's commitment to customer service, with one reviewer stating, "Genesys has been a game changer for our business. Their software has helped us improve customer satisfaction and increase efficiency, and their support team is always available to help us with any questions or issues."FAQ
What types of software do you offer?
We offer a range of software solutions including customer experience management, contact center solutions, workforce optimization, and analytics.Are your software solutions customizable to fit our specific needs?
Yes, our software solutions are highly customizable to meet the specific needs of each individual client.What kind of customer support do you offer?
We offer 24/7 customer support to ensure that any issues or concerns are addressed promptly and efficiently.How frequently do you release updates or new versions of your software?
We release updates and new versions of our software on a regular basis to ensure that our clients have access to the latest features and functionalities.What kind of security measures do you have in place to protect our data?
We have a comprehensive security program in place that includes encryption, access controls, monitoring, and regular security audits to protect our clients' data.Reviews
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Paul Wood
Great place to work
26-05-2019
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Ronelle Bean
Genesys's new office is located in a business park and is a lovely mix of old and new styles of building. It's a great environment to work in and an excellent company to work for.
26-05-2019
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Chris Cheel
26-05-2019
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Roxy Payne
26-05-2018
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Paul Busby
26-05-2017
