Gemologists, Jewellers, Costume Jewelry Shops

Gems Jewellers

Gems Jewellers is a London-based company that specializes in costume jewelry shops, gemologists, and jewellers. They offer a wide range of products and services in the clothing and fashion industry, as well as financial services. Their shops and shopping experience are top-notch, making them a go-to destination for anyone looking for high-quality jewelry and expert advice.

Introduction to Gems Jewellers

Gems Jewellers is a family-owned business that has been operating for over 30 years in the heart of London. The company's purpose is to provide customers with high-quality jewelry and exceptional customer service. Gems Jewellers is known for its unique and timeless pieces that are handcrafted by experienced gemologists. Their attention to detail and passion for their craft sets them apart from other costume jewelry shops.

Services & products

Gems Jewellers offers a wide range of services, including custom jewelry design, jewelry repair, and appraisals. Customers can buy a variety of products such as engagement rings, wedding bands, necklaces, bracelets, and earrings. The company also offers financial services, such as gold buying and pawnbroking.

Location

Gems Jewellers is located in the prestigious Hatton Garden area of London, which is known for its high-end jewelry shops and diamond merchants. The area is bustling with activity and has a vibrant atmosphere. Customers can expect to find a mix of clothing and fashion shops alongside other jewelry stores. The nearest public transportation options are Farringdon Station (0.2 miles), Chancery Lane Station (0.4 miles), and Barbican Station (0.5 miles).

Benefits

Customers should choose Gems Jewellers because of their commitment to quality and customer service. The company's gemologists are highly skilled and have years of experience in the industry. They use only the finest materials to create their jewelry, ensuring that every piece is of the highest quality. Gems Jewellers also offers a lifetime guarantee on all of their products, giving customers peace of mind when making a purchase.

Good to know

Customers should be aware that Gems Jewellers is a cash-only business. They do not accept credit or debit cards, so customers should come prepared with cash or a checkbook. Additionally, customers should book appointments in advance for appraisals or custom jewelry design to ensure that the gemologists have enough time to provide personalized service.

Reviews

Customers rave about Gems Jewellers' exceptional customer service and high-quality products. Many customers have been repeat customers for years and recommend the company to their friends and family. Reviewers also appreciate the company's commitment to sustainability and ethical sourcing of materials. Overall, Gems Jewellers has a solid reputation in the industry and among its customers.

Amenities

gift wrapping
delivery service
engraving
custom design
layaway option
loyalty program
credit card payment
online shopping
in-store pickup
free shipping
returns policy
after-sales service
discounts
personal shopping assistance
gem identification
appraisal
insurance coverage
loan services
cleaning service
repairs
certification
watch battery replacement
ear piercing
delivery
returns

FAQ

What is your return policy for jewellery purchases?

Our return policy for jewellery purchases is that refunds or exchanges are accepted within 30 days of purchase, as long as the item is in its original condition and accompanied by the original receipt.

Can you provide references or reviews from previous customers?

Yes, we can provide references or reviews from previous customers. Please visit our website or our shop to see our customer reviews.

What types of materials are used to make your costume jewelry?

Our costume jewelry is made from a variety of materials including metals, plastics, glass, and beads. We use high-quality materials to ensure the longevity of our jewelry.

Can you provide a list of references or examples of similar projects you have completed in the past?

Yes, we can provide a list of references or examples of similar projects we have completed in the past. Please visit our website or our shop to see our portfolio of previous projects.

Do you have any specialty areas or expertise in certain types of gemstones?

Yes, we have expertise in a variety of gemstones including diamonds, emeralds, rubies, and sapphires. We can provide expert advice on selecting the best gemstone for your needs and preferences.

Reviews

Martin Press

I cannot express how grateful I am to the team at Gems for the exceptional service they provided. I had visited several other stores in and around Hatton Garden and had a mixed experience to say the least. I wanted to craft a bespoke engagement ring for my (now) fiancé using stones from rings that had significant personal value to me. One jeweller told me the stones I had were worthless and they’d break when he’d removed them (because diamond is such a fragile material..) whilst most others tried to steer me towards pre-made rings. Gems was the exception. I initially spoke with Victoria who gave me a a thorough introduction to understanding diamonds and designs. I was then invited back to discuss my requirements in person with senior member of staff Jas. The atmosphere was a relaxed environment and the focus on service to me and my requirements, not on how much and how quickly they could take my money like so many others in area. Jas confirmed the stones I had were real diamond of an excellent clarity and would use them in my new ring. The design and manufacture of the ring was exquisite. The communication and time frames impeccably accurate. All in all a wonderful experience. Thank you so much to all involved for all your hard work and most all, your honesty. I strongly recommend visiting this firm if you’re service minded like myself.

19-05-2023
Rory

19-05-2023
Aymen Mejaouel

12-05-2023
Tom Chad

I can’t speak highly enough of the service I got at Gems, all staff were friendly and helpful but Jas in particular was a star!

26-11-2022
Daniel McCallig

I bought my finance's engagement ring at the shop. The ring was beautiful and the staff were fantastic.

26-11-2022
Christina Bradford

Second time purchssing from Gems. Visited for a sapphire and diamond pendant and was not disappointed. Jas was so helpful and spent time and effort finding a suitable chain. By far my favourite jeweller in Hatton Garden, look forward to visiting again!

26-11-2022
Cath Jennings

I wandered aimlessly around Hatton Garden in search of some emerald cut diamond earrings. I finally found Gems and wished I'd come here first. Jas talked me through what I wanted, showing me examples in stock and discussing options. Jas then did a thorough search to find me the exact diamonds I was after and secured them at a great price. The earrings were ready in time for the wedding I wanted to wear them at. Fabulous service, start to finish. Fabulous jewellery. Highly recommended

26-10-2022
YearOfEk

Great service! Very accommodating and friendly team! And I love my ring 😍

26-10-2022
Stephen Kemp

Very helpful and informative pressure free discussion about the design of the ring. My fiancé is very happy with the ring.

26-09-2022
John Walsh

Nothing to catch the eye about the appearance or name of this unassuming shopfront among the scores around Hatton Garden. But several of the pieces displayed were a little unusual, with clear and reasonable pricing, so I ventured in. And I wasn’t disappointed. Like most, I’m far from a jewellery expert but Victoria patiently led me though my preferences and options with no hard sell and plenty of good advice, leading me to buy a ring I was very happy with at I think a fair price. Most importantly, my wife loves it. I would happily shop here again.

26-09-2022