GEM EBS

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Reviews

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  JAY S

  Absolutely terrible service. Waited 4 weeks for them to come fix a radiator TVR and some damaged pipework. When at last they finally did turn up they didn't have the part so rebooked for another day saying I'd be a priority because of the leaking pipes. 4 more weeks on I still haven't seen them. I phoned the customer service number with some questions only to be spoken to like something that leaves ur body when u squat.... STAY FAR AWAY FROM THESE PEOPLE IF YOU HAVE A CHOICE!!!!! If you dont make sure to log the names and times of all workers that come to ur property and all the people who take your calls as I can guarantee youll need them!!!

  26-03-2023
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  rosie bray

  I don't know what the company is like but by the way their drivers act I couldn't imagen the type of employee we are driving a visibly disabled vehicle and this van refused to give way in built up traffic pushed in to our car . No road sence

  26-03-2023
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  Lidia Fiori

  The most useless ,incompetent company the Council ever had ,the Communal heating in Porchester square r NOT working properly since 22/02/2023 when they suppose carried out at job in the boiler room ,since then and from 29/02/2023 the heating r completely off ,and one engineer from Gem had the guts to said that he checked the boiler room and he cannot see any problem ,still the heatings r off ,GEM don t care!WHAT A WAISTE OF MONEY !A disgrace

  26-03-2023
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  Amelia Noble

  It’s taken over 2 months to get someone round to put a new pin in my radiator. I finally had an appointment for a 1pm-5pm slot today (after many follow up calls). They never turned up but left a voicemail 1 min before 5pm asking me to call GEM. I did, and got through to someone quickly, explained I’d missed a call and gave the reference number. The guy just paused and hung up on me!!! I called straight back and have been on hold for 18mins so far 🤷‍♀️ Edit: I have been told that I have to call between 9am and 5pm because I can’t get through the relevant people. HOW? When you call me at 4:49pm, hang up on me and then leave me on hold for 18mins…HOW?! Oh and I have to call again tomorrow to log a new repair…when it was their fault for the no show in the first place! They should make a new appointment for me if THEY cancel! On top of this I took the afternoon off work so I could be in for the repairman. Bunch of penny-pinching, untrustworthy, con-men… they’re not even legit enough to change the wordpress logo on their useless website. Lol

  26-03-2023
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  T Tavares

  WORST CONTRACTORS EVER! 1 star is far too much for this company! If you request a job and they mention Gem, refuse, they are a nuisance! Mark Harrington is by far the worst manager I’ve ever come across in my whole life, rude and dismissive, patronising and thinks he knows everything, when actually he literally knows nothing. A 3 hour job has turned into 3 month job due to their incompetence, engineers come and say one thing then Mark will say you’re lying that his engineers are angels walking on earth! Gem really need to invest in some customer service for this poor excuse of a man, although that would be a waste of money so just get rid.

  26-02-2023
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  Zeinab Abdallah

  Oh dear, mid winter and no heating since Oct. bunch of cowboys. Horrid customer service. 5th time I've log a fault radiator, They send out an engineer to tell me the same problem every time but no one seems to be fixing the issue. Appalling service, My home is freezing cold. I think I'll have to pay a private engineer to come and look at it for me at this rate.

  26-01-2023
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  Gloria Andr

  Not professional workers, very poor service, never come in correct appointments time and can`t fix what they must fix. Rubbish absolutely rubbish

  26-01-2023
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  Richard Kiddle

  Very frustrating company to deal with, especially as a disabled person. Either their engineers don't turn up or if they do they don't fix the problem. Get a strong impression that the staff don't care much & see Camden Council tenants as a nuisance. Bloomin' nightmare to be honest.

  26-12-2022
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  George Ioakeimidis

  Avoid like the plague. It is now the 2nd time they cancel the visit of a technician to look at my heating not working and now they rescheduled for 4 days later, in the middle of the icy weather. Their only option was to tell me to call the emergency repairs after 6pm, i am assuming they are not handling that themselves, so hats off for doing the least you can, while hoping for the best.

  26-12-2022
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  C Humphrey

  Reported no heating to this contractor (and Camden) several times since it stopped working in October. A few days ago I requested temporary heating and was told I’d have one that evening (didn’t happen), reported again yesterday and was told I’d have one that evening (again- didn’t happen). Hoping that the third time is the charm as I’ve reported this again and been told that I’ll receive a heater by this afternoon- still waiting…….. hurry up GEM my kids are freezing.

  26-12-2022