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Jewellers, Watch Repair Services, Jewelry Repairs

Gem Aura Jewellers

Gem Aura Jewellers is a jewellery shop located in Birmingham, England. They offer a variety of services including jewellery repairs, watch repair services, and electronics. As a trusted jeweller, they provide high-quality products and excellent customer service. Gem Aura Jewellers is the perfect place to find the perfect piece of jewellery or to have your favourite watch repaired.

Introduction to Gem Aura Jewellers

Gem Aura Jewellers is a family-owned business that has been operating for over 30 years. The company's purpose is to provide high-quality jewelry and watch repair services to customers in Birmingham and the surrounding areas. What makes this company unique is its commitment to customer satisfaction and attention to detail in all of its services.

Services & Products

Gem Aura Jewellers offers a range of services, including jewelry repairs, watch repair services, and custom jewelry design. Customers can also buy a variety of fine jewelry, including engagement rings, wedding bands, and precious stones. The company prides itself on using only the highest quality materials in all of its products and services.

Location

Located in King's Heath, Birmingham, Gem Aura Jewellers is in a vibrant area filled with small shops and businesses. Customers can expect to find a range of shops and services, from electronics stores to clothing shops. The area is easily accessible by public transportation, with the closest options being the number 50, 35, and 11 buses, all within a short walking distance.

Benefits

Customers should choose Gem Aura Jewellers because of its commitment to providing high-quality services and products. The company's experienced staff is dedicated to ensuring customer satisfaction and providing personalized attention to each customer. Additionally, the company offers competitive pricing and a quick turnaround time on all repairs.

Good to Know

Customers should be aware that Gem Aura Jewellers only uses ethically sourced materials in its products. The company also offers a warranty on all of its repairs and products, ensuring that customers can trust in the quality of their purchases.

Reviews

Customers have raved about the exceptional service and quality of work they have received from Gem Aura Jewellers. Many have praised the staff's attention to detail and willingness to go above and beyond to ensure customer satisfaction. Overall, customers have described the company as trustworthy, reliable, and skilled in their craft.

Amenities

  • amenity
    free consultation
  • amenity
    on-site repairs
  • amenity
    custom design
  • amenity
    engraving
  • amenity
    polishing
  • amenity
    resizing
  • amenity
    cleaning
  • amenity
    watch battery replacement
  • amenity
    stone setting
  • amenity
    prong tightening
  • amenity
    chain soldering
  • amenity
    clasp replacement
  • amenity
    watch band replacement
  • amenity
    watch movement replacement
  • amenity
    watch crystal replacement
  • amenity
    watch restoration
  • amenity
    watch overhaul
  • amenity
    watch cleaning
  • amenity
    watch polishing
  • amenity
    watch engraving
  • amenity
    watch refinishing
  • amenity
    watch resizing
  • amenity
    gift wrapping
  • amenity
    appraisal
  • amenity
    repair
  • amenity
    returns

FAQ

What is your return policy for jewellery purchases?

At Gem Aura Jewellers, we offer a 14-day return policy for all jewellery purchases. If you are not satisfied with your purchase for any reason, you can return it within 14 days of purchase for a full refund or exchange. The item must be in its original condition and accompanied by the receipt.

How long does a typical repair take?

The length of time it takes to repair your jewellery depends on the type of repair needed. We strive to complete all repairs as quickly as possible while still maintaining the highest level of quality. For minor repairs, such as ring resizing or chain repairs, we can often complete the repair in one day. For more complex repairs, such as stone replacement or restoration, it may take several days or even weeks to complete the repair.

What type of metals do you use for your jewellery?

At Gem Aura Jewellers, we use a variety of metals for our jewellery, including gold, silver, platinum, and palladium. We also offer a selection of alternative metals, such as titanium and tungsten, for those looking for a more modern look. Our metals are of the highest quality and are sourced from reputable suppliers.

Do you offer any guarantees on your repairs?

Yes, we offer a 6-month guarantee on all repairs completed by Gem Aura Jewellers. If for any reason you are not satisfied with the repair or if there is an issue with the repair within 6 months of the repair date, we will fix the issue at no additional cost to you. Please note that the guarantee does not cover damage caused by misuse or normal wear and tear.

Can you provide references or reviews from previous customers?

Yes, we are happy to provide references or reviews from previous customers upon request. We take pride in our work and strive to provide the highest level of customer service. We have many satisfied customers who are happy to share their experiences with others. Just ask and we will be happy to provide references or reviews.

Reviews

  • Ollie Lenga

    Shiv was so helpful and friendly. Services were much appreciated. Would recommend.

    28-04-2023

  • Clare Hancock

    Fantastic customer service. Experienced and very helpful staff. Highly recommended. The shop will supply and fit battery watches for very good prices.

    26-04-2023

  • Bev Bridges

    Always very helpful staff

    26-03-2023

  • Badman Brum

    Lovely shop and beautiful customer service had couple of rings polished and cleaned...seriously very reasonable price I'm very surprised how much he charged me work was done excellent 😀 👍

    26-03-2023

  • Lynne Perera

    Went in today to have one watch battery fitted, and another watch purchased in South Africa to fix the strap. The South African watch is made purely of wood with different sizing than the UK therefore, when it snapped, we were unsure if could be fixed. The owner was truly lovely. He said he would try so, we left it with him and went back around 20 mins later. What a guy, not only did he manage to fix it plus fit new battery, he was so friendly and positive. Price was really low also. I can't recommend this jewellers enough and will defn be visiting them again.

    26-02-2023

  • Wioletta Pogorzelska

    On my recent visit to the store the owner helped me with my precise necklace. Really helpful and professional service. Highly recommended

    26-02-2023

  • Shaun Peart

    Amazing work great staff, thankyou for the help

    26-02-2023

  • Sonia c Waldron

    My daughter got a cross necklace from there a couple months back she never takes it off great jewellery , will be definitely coming back to get other stuff

    26-01-2023

  • Mark Fisher

    Very friendly and polite team. Repair service was quite quick I reckon. Price was better than I was anticipating. Would recommend this place and will be going back if anything happens to other rings or anything else.

    26-12-2022

  • Michelle Alder

    I have just collected my engagement ring that i took in for repair, i am speechless.When I dropped it off a week ago it was broken in multiple places and very grubby after being sat in my jewelery box for years and now its as perfect as the day I got it im so happy would highly recommend

    26-12-2022