G-Rack
GRack is a company based in Durham, England that specializes in shelving solutions for stores and shops. They provide high-quality shelving units that are designed to meet the needs of various businesses. With their expertise in the industry, GRack offers exceptional customer service and a wide range of products to choose from. Whether you're looking for a simple shelving unit or a more complex storage solution, GRack has got you covered.
Introduction to GRack
GRack is a company that specializes in providing shelving solutions to customers. The company was founded in the United Kingdom and has been in business for several years. GRack is unique because it offers a wide range of shelving options to customers, from industrial to commercial and even residential options.Services & Products
GRack offers a variety of shelving solutions to customers. The company provides industrial shelving, commercial shelving, and residential shelving. Customers can also purchase accessories such as shelving dividers and bins to use with their shelving units.Location
GRack is located in Durham, England, in the Sunflag Business Park Belmont Industrial Park. The area is known for its industrial businesses and warehouses. Customers can expect to find a variety of businesses in the area, including manufacturing companies and distribution centers. There are several public transportation options near GRack, including the Belmont Park and Ride, which is located 0.5 miles away. The Durham bus station is 3.5 miles away, and the Durham train station is 4 miles away.Benefits
Customers should choose GRack because the company offers a wide range of shelving options to meet their needs. The company also provides excellent customer service and is committed to ensuring that customers are satisfied with their purchases.Good to Know
Customers should be aware that GRack only provides shelving solutions and does not offer installation services. Customers will need to install the shelving units themselves or hire a professional to do so.Reviews
Customers have given GRack positive reviews for its quality products and excellent customer service. Customers appreciate the wide range of shelving options available and the company's commitment to ensuring customer satisfaction.Amenities
-
delivery -
installation
-
online shopping
-
returns
-
warranties
-
customer service
FAQ
What types of shelving options do you offer?
We offer a variety of shelving options, including wire shelving, metal shelving, and plastic shelving. Our shelving options come in different sizes and weight capacities, so you can find the perfect fit for your storage needs.Do you provide installation services for your shelving products?
Yes, we offer installation services for all of our shelving products. Our team of experienced professionals will ensure that your shelving is installed correctly and safely.Can you customize shelving to fit my specific needs?
Yes, we can customize shelving to fit your specific needs. We offer a range of customization options, including size, color, and weight capacity. Contact us for more information on how we can create a customized shelving solution for you.What is your return policy for shelving products?
Our return policy for shelving products allows for returns within 30 days of purchase. The product must be in its original packaging and in unused condition. We offer refunds or exchanges for returned products.Do you offer any warranties or guarantees on your shelving products?
Yes, we offer warranties and guarantees on all of our shelving products. Our warranties vary depending on the product, but we stand behind the quality of our products and are committed to customer satisfaction. Contact us for more information on our warranties and guarantees.Reviews
-
A Lo
BADLY ENGINEER PRODUCT - Rack was working fine for 6 months or so although looking back, I thought the parts looked a bit flimsy when I put it together. Then all of a sudden it just failed tonight, the connector which connects the lower and upper sections (this is a taller shelving model) just gave in (see photos - it was bent) and everything on the shelf just crashed onto the floor. I was in another room, but someone could have been injured seriously if they were in the store room where this shelving unit is located. There were spilled things and broken glass everywhere on carpet, not good. I haven't even got to assess whether the computer which flew off the top shelf is still useable. I think this product is badly engineered. Why have two shorter vertical supports connected via a small connector instead of just having one single full height support member? This is a weak point. Just a bit shocked how this failed so suddenly and spectacularly. The stuff I was storing was not heavy - not more than 20kg per shelf. I certainly expect what being marketed as 'heavy duty storage' shall do better than this.
22-05-2023
-
Nadim Khan
G-Rack accepted my return in August 2022 and have yet to refund my money. I have gone through the customer care email but no one followed up with anything substantial. I am really annoyed after receiving the return they have not refunded my £261.98. I have been trying since November to receive my money.
28-02-2023
-
Vivien Dadouche
(Translated by Google) Not serious, to flee!!! delivery never arrived, order canceled without warning and without automatic refund. I have been waiting for my refund for 2 weeks and still nothing. Order during the sales and obviously two for the price of one they do not want to deliver, false advertising and a company with questionable practices (Original) Pas sérieux , à fuir !!! livraison jamais arrivée, commande annulée sans prévenir et sans remboursement automatique. Cela fait 2 semaines que j’attends mon remboursement et toujours rien. Commande pendant les soldes et évidement deux pour le prix d’une ils veulent pas livrer , publicité mensongère et entreprise aux pratiques douteuses
28-02-2023
-
Andy K
We ordered a rack unit and received an email saying it was dispatched 30/1/23 and here we are 7/2/23 with the courier saying its a problem at G-Rack end and no rack. Emails just bounce back and there is no telephone number so we cannot even get anywhere. I am seriously beginning to think this is a scam
28-02-2023
-
Lindsay M
Shelves arrived on time and with all the pieces but they are quite flimsy and wobbly in comparison to other brands. It's fine for the job we need them for but if you are looking to store heavy items, I would suggest paying more elsewhere. You get what you pay for. I'd have given 3 stars for the shelves delivery but have dropped a star because I signed up to the newsletter in order to get 5% off and they have sent me 12 marketing emails in 6 days, on top of the emails about my order (which were weirdly worded).
28-02-2023
-
Lindsay M
Shelves arrived on time and with all the pieces but they are quite flimsy and wobbly in comparison to other brands. It's fine for the job we need them for but if you are looking to store heavy items, I would suggest paying more elsewhere. You get what you pay for. I'd have given 3 stars for the shelves delivery but have dropped a star because I signed up to the newsletter in order to get 5% off and they have sent me 12 marketing emails in 6 days, on top of the emails about my order (which were weirdly worded).
28-02-2023
-
Tom Robinson
Extremely disappointing, recieved the shelves with connectors missing so I couldnt assemble them fully, but did as much as I could and only needed 1 upright connector, so I thought it might be an honest mistake or it fell out in transit so I bought some more connectors, which have never been sent, DPD still says received tracking details awaiting package to send out and its been three weeks I have tried emailing 3 or 4 times with no response. Absolutely shocking!
28-02-2023
-
Rowan Burgess
Terrible company. Sold me various racking that went mouldy in my garage within a few weeks. I have a new double skin garage that isn't damp. I also have some old racking from a different company that I've had for many years, in the same location, and there's not a spec of mould on them. This company is selling cheap, poorly made products that are not fit for purpose. They would not refund or replace.
28-01-2023
-
Richard Davis
Grack sent the item but did not pay enough postage, so I had to pay extra and the item was late. I questioned this with them and they told me its not their problem. What a joke
28-12-2022
-
joe mckone
Unfortunately I cannot give 0 stars. Definitely the worst company I have had to deal with. Returned my order and after multiple emails as they will NEVER give a phone number to contact, 6 weeks after I sent the order back they gave me a partial refund claiming I should pay £11 courier fee for each rack returned. Absolutely scandalous and shameful company. Why companies are happy treating their customers like this is beyond me.
28-11-2022
