Futures Housing Group
Futures Housing Group is a housing association based in Derby, England. They are committed to providing affordable and quality housing to the public sector and society. With a focus on community development, Futures Housing Group works to create sustainable and inclusive neighborhoods for all.
Introduction to Futures Housing Group
Futures Housing Group is a housing association that provides affordable homes for those who need them. Established in 2002, the company has grown to become one of the leading housing associations in the UK. Their mission is to provide quality, sustainable homes and improve lives by working together with communities.Services & products
Futures Housing Group provides a range of services to their customers, including affordable housing, shared ownership properties, and rented accommodation. They also provide support for those who need it, such as advice on managing finances, health and wellbeing, and training and employment opportunities.Location
Futures Housing Group is located in Derby, England. The area is home to a variety of businesses, including retail shops, restaurants, and entertainment venues. The nearest public transportation options are the Derby Train Station, which is 6.5 miles away, the East Midlands Airport, which is 3.4 miles away, and the Skylink Express Bus Stop, which is 0.4 miles away.Benefits
Futures Housing Group is unique in that they are committed to improving the lives of those they serve. They work to provide affordable housing and support to their customers, and they are dedicated to working with communities to create sustainable, thriving neighborhoods.Good to know
Customers should be aware that Futures Housing Group is a housing association that primarily serves the public sector and society. They are committed to providing affordable housing and working with local communities to create sustainable living environments.Reviews
Customers have praised Futures Housing Group for their commitment to improving lives and providing quality, affordable housing. They have also received recognition for their work in the community and their dedication to sustainability.Amenities
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community support -
repairs service
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tenant representation
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maintenance service
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housing advice
FAQ
How long has the Housing Association been in operation?
Futures Housing Group has been in operation for several years, and was established as a housing association in the UK.What types of properties does the Housing Association manage?
Futures Housing Group manages a wide range of properties, including homes for families, individuals, and older adults. They also manage affordable and accessible housing.What is the process for applying for housing with the Housing Association?
The process for applying for housing with Futures Housing Group involves filling out an application form and providing supporting documentation. Once the application is received, it will be reviewed and assessed based on eligibility criteria.What kind of support services does the Housing Association offer to tenants?
Futures Housing Group offers a range of support services to tenants, including help with financial planning, employment and training opportunities, and access to community resources. They also have a responsive repairs service for urgent repairs and maintenance needs.How does the Housing Association handle maintenance and repairs for their properties?
Futures Housing Group has a responsive repairs service for urgent repairs and maintenance needs. Tenants can report repairs online or by phone, and the Housing Association will arrange for a contractor to carry out the work. They also have a planned maintenance program for regular repairs and upkeep of their properties.Reviews
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Jenna Hickmott
Nice housing group but can be a bit slow at times
25-05-2023
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Darren Marsden
After 3 years of waiting for a new back door I have took legal action with national claims.every time it rains my kitchen near back door gets wet through with rain water.slugs are finding there way in under neath the door.the door frame is rotten and you can push your fingers straight through.rang them loads of times getting no where. Scrubbing slug trails of the walls and floor is no joke after 3 years
12-05-2023
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linda hall
Nothing good to say about this company
12-05-2023
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Linda Gray
A very big Thank You to Christina from Customer Services today for being so helpful and kind. We need more people like her
05-05-2023
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Steve K
Futures Housing Group are dreadful and in this context, dangerous. Every time I've contacted them it's been a process of ruthlessley inefficient bureaucracy. The latest has reached a point of total frustration and I've had to report this publicly and to another organisation. Last year, around November time, I contacted them to report that after excess rain, mould and rising damp had started seeping in through the flat, more potently in the bedroom on the wall that faces the communal garden. Futures eventually agreed, and after two months, whiched included a delay on their own surveyor visit, finally arrived. Damage was duly noted and a repair company was hired on their behalf. Fast forward to 20th April, the contractor arrived and began work, concluding it on the 21st April. However, the job was not finished. The area of the exterior wall, that both the Futures Housing surveyor and the repair contractor highlighted as a concern, was left entirely untouched. As a result, the moisture, rising damp and mould is constantly returning on a weekly basis whenever there is rain or excess dampness from outside. I contacted Futures immediately only to be told that "Unfortunately as your property is leasehold we cannot guarantee that we can help as the responsibility for such matters falls as your own normally" which is rather bizarre as Futures Housing is fully responsible for exterior repairs and I only control the interior of my flat. If I was responsible, why did Futures Housing hire a repair company then? The mould and stench is horrendous. I cannot even use the in-built cupboard that shares the same wall as the exterior and all my decoration has cracked and peeled. New flooring which I had installed has also started to discolour and flake off due to the damp from outside, so my flat is also losing value as well as my health. This company just doesn't seem to care which is odd because their marketing emails gives the facade of caring, especially when they used the recent tragedy of a child dying from mould in their home.
28-04-2023
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Garry Kavanagh
26-04-2023
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Maz
Website doesn't work at all. Can't report urgent repairs.
26-04-2023
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john hopkin
Been trying to book a repair in now for last 6 days spent over 3 hours on the phone and used the ring back 5 times only got one ring back and it rang for 2 seconds and rang off before I could pick my phone up been on website and all that says is something went wrong bit don't worry someone will contact you in the 48 hours never happens. I have to work to live and only get 15 mins in the morning and 30 minutes at dinner.
26-03-2023
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Swindell Rosalie
26-02-2023
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Bennieboy
Hmmmm I'm sure we have all seen the press releases on Futures... Hope they can turn it around
26-02-2023
