Fusion Motors Limited

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Reviews

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  Jayne Meikle

  When I first got my what was meant to be my dream car I didn’t even have the car 2 weeks before it wouldn’t start actually wouldn’t do anything it took 3 recovery trucks the last one was able to recover car back to fusion, I was dealing with Jay then (March last year) it went off to the guy they use for car electrics I eventually got car back about 3 weeks later, thinking they repaired my car fully but turns out they just cut corners because same happened again this time I messaged them got ignored and I had the car taken to Mercedes main dealers where they done a full check. Turns out Fusion do not check their cars it had 4 recalls all to do with steering lock and my issue. They also discovered that back in March the repair that fusion motors was responsible for was not completed properly a bypass had been done and was impossible to fix issue as the parts to fix had very long wait the earliest Mercedes could get part was April this year and that’s was not guaranteed. Fusion have had my car back seem September they’ve received and ignored my solicitors correspondence. Latest letter gave them till end of day 26th May to refund but still ignored we start court proceedings on Tuesday. Avoid Fusion Motors I had other issues with car as well. From day one I was very understanding when other customers were in screaming and shouting. I’ve always shown respect shame they don’t do the same back. Darren just ignores. They’d rather ignore than deal with an issue

  28-05-2023
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  D3S

  Fusion motors...hmm!! What can I say good service but be prepared to wait (reason for 4 stars as i live in sittingbourne) but I do understand why as this is a great dealership to be fair both Daug and Darren are friendly guys and I can't fault them just a lil tip for them to throuroughly get the cars checked before making a sale that's all... Bought my RRS 2014 (T**ULD) which they will remember as this is my life time dream car since I was 10 finally I own one and discovered a problem with it and I bought warranty extra from them to ensure I can get part replaces and it is a big buy for me but warranty wouldn't replace it so fusion to the rescue no charge. although it took a whileup to get my RRS sorted out as the car is covered with them after all the calls back and forth they resolved the issue and got my car sorted out with Ray's Garage grays who are a great bunch I thought from experience from other garages it would be a nightmare but the nightmare was waiting time that's all great garage and would go there again. Thanks Fusion and thank you Darren for finally getting this sorted you need a raise for what you finna deal with on a daily basis you do it best and in a calm friendly Manor. Thanks you.

  21-05-2023
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  Alan Enileev

  I was truly impressed from the moment I arrived on their forecourt to the moment I drove away in my new car. This dealership has completely restored my faith and trust in car dealerships! Throughout the process, I had the pleasure of dealing with Darren, who provided exceptional service from start to finish. The atmosphere was relaxed, allowing me to explore the cars at my own pace without feeling rushed or pressured. One aspect that stood out to me was the opportunity to take the car for a test drive without a salesman accompanying me. This freedom made the experience even more enjoyable and allowed me to fully appreciate the vehicle. I highly recommend considering their extended warranty option, as it is one of the best I have come across. It provides added peace of mind and demonstrates Fusion motor's commitment to customer satisfaction. When the time comes for me to change cars in the future, I will undoubtedly return to Fusion Motors. I cannot thank them enough for the wonderful experience and the trust they have instilled in me as a customer. Thank you, Fusion Motors, for going above and beyond to deliver exceptional service and making my car-buying journey a truly enjoyable one!

  14-05-2023
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  Clinton Davidson

  I recently purchased a delightful BMW X2 from this dealership and I'm extremely satisfied with both the vehicle and the service provided. The staff were honest and didn't pressure me into making a purchase, which I appreciated. Furthermore, their after-sales service was top-notch. I highly recommend browsing their impressive selection of cars and would not hesitate to utilize their services again in the future.

  07-05-2023
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  Alex Airlie

  Amazing dealership and would recommend there before and after car is something I've never experienced and very impressed

  07-05-2023
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  Emma Baldwin

  Just arrived home after picking up my new used car from Darren at Fusion motors. Really lovely guy, made me feel super comfortable, knowledgable and no heavy sales pitch. Thank you so much for a hassle free experience :)

  07-05-2023
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  Hammad Jamil

  "I highly recommend Fusion Motors to anyone looking to buy a car. I've purchased several vehicles from them and have had nothing but positive experiences. Their customer service is top-notch, and they truly care about their customers. When I had an issue with a vehicle I purchased from them, they went above and beyond to help me resolve it quickly and effectively. I appreciate their honesty, professionalism, and commitment to customer satisfaction. If you're in the market for a car, don't hesitate to check out Fusion Motors. You won't be disappointed!"

  07-05-2023
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  Mohan Bharti

  Bought the car . Great customer service.

  07-05-2023
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  Ross mostyn

  Bought a car from them in December, after 6 different collection dates. I traded a perfectly good golf r line for a bigger family car. But I have had nothing but issues since, no reverse camera, which they was to replace, still nothing. Front parking sensors stopped working one week later, again said they would get it taken care of, still nothing. When I went to the dealer 4 weeks later to ask about the work they are ment to fix, I was then taken to their 'mechanic'. Was then they ordered a ebay part that wasn't for my car, told them about a radiator leak that had also developed and said they would look into it. Again nothing. Now as of yesterday the starter motor wasn't tightened down properly causing the car to be a non runner. I now paying for these damages and getting no help at all. I now seeking legal advice on this issue and will not recommend this company.

  07-05-2023
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  Craig Burland

  I've delt with Darren very helpfull Showed me round the car pointed out a few things on the body work that he said he would get sorted and wasn't pushy to sell pick the car up Saturday

  28-04-2023