Frontier Insurance
Frontier Insurance is a leading insurance company based in London, England. They specialize in providing home insurance and renters insurance for their clients. With a focus on customer satisfaction, Frontier Insurance offers comprehensive coverage options and personalized service to meet the unique needs of each individual. Whether it's protecting a home or apartment, Frontier Insurance is dedicated to providing the best insurance solutions possible.
Introduction to Frontier Insurance
Frontier Insurance is a well-established insurance company located in London, England. With over 20 years of experience in the industry, they have a track record of providing high-quality insurance services to their customers. Frontier Insurance aims to offer their customers peace of mind by providing them with the best insurance products and services to meet their needs. What sets this company apart from others in the industry is their personalized approach to each customer, ensuring they receive the best possible service.Services & Products
Frontier Insurance offers a wide range of insurance products and services, including home insurance and renters insurance. They provide customized insurance solutions that meet the individual needs of their customers. Their experienced team of insurance agents is dedicated to helping customers find the right insurance coverage that fits their unique requirements.Location
Frontier Insurance is located on the first floor of 5 St Helen's Pl, in the heart of London's financial district. The surrounding area is bustling with businesses, including banks, financial institutions, and insurance agencies. Customers can expect to experience a vibrant and lively atmosphere in this area. The company is conveniently located near public transportation options, including the Liverpool Street Station, which is only 0.2 miles away, the Bank Station, which is 0.3 miles away, and the Aldgate Station, which is 0.4 miles away.Benefits
Customers should choose Frontier Insurance because of their commitment to providing personalized insurance solutions, their extensive experience in the industry, and their exceptional customer service. They go above and beyond to ensure that their customers are satisfied with the insurance products and services they receive, and they provide ongoing support to help them navigate any issues that may arise.Good to Know
Customers should be aware that Frontier Insurance is a reputable insurance company with a long-standing history of providing high-quality insurance services. They have a dedicated team of insurance agents who are committed to helping customers find the right insurance coverage to meet their needs.Reviews
Customers have consistently given Frontier Insurance positive reviews, praising their personalized approach, exceptional customer service, and commitment to providing high-quality insurance products and services. Customers feel that they can trust the company to provide them with the best possible insurance solutions to meet their unique needs.Amenities
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free quote -
online payment
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online application
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discounts
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claims assistance
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multi-policy discounts
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customized coverage
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online quotes
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flexible payment options
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customer support
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fast claims processing
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personalized service
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comprehensive coverage
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affordable rates
FAQ
What types of coverage options do you offer for home insurance?
At Frontier Insurance, we offer a variety of coverage options for home insurance, including coverage for the structure of your home, your personal belongings, and liability protection. We also offer additional coverage options for natural disasters, such as earthquakes and floods.How much coverage do I need for my belongings and personal liability?
The amount of coverage you need for your belongings and personal liability can vary based on your individual needs and circumstances. Our team at Frontier Insurance can help you determine the appropriate amount of coverage for your specific situation.What is the process for filing a claim and how long does it typically take to receive payment?
To file a claim with Frontier Insurance, you can contact our claims department either by phone or online. Our team will guide you through the process and work with you to resolve your claim as quickly as possible. The length of time it takes to receive payment can vary depending on the specifics of your claim.Do you offer any discounts on home insurance, such as for bundling with other policies or for having safety features in my home?
Yes, we offer a variety of discounts for home insurance, including discounts for bundling with other policies, having safety features in your home, and maintaining a good claims history. Our team can help you determine which discounts you may be eligible for.What is the claims process like and how long does it typically take for a claim to be processed and paid out?
At Frontier Insurance, we strive to make the claims process as smooth and efficient as possible. Once you file a claim, our team will work with you to gather any necessary information and resolve your claim as quickly as possible. The length of time it takes to process and pay out a claim can vary depending on the specifics of your claim.Reviews
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Steve Johnson
Sent some numpty round who was supposed to be a surveyor who told me I had a paving slab in my chimney when I had watch the recent rebuild cast a new top.. surveyors report had no name and no company would avoid this company at all costs
26-04-2023
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Soren Sturup-Toft
God awful insurance company. No phone lines to call with any emergency. That is not exactly good for home emergencies. You are asked to set up a claim and then wait. Avoid!
26-04-2023
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Ian Challis
Having had insurance products for car, home, phone etc for over 20 years this company is by far the most incompetent, dishonest, and worst I have ever dealt with ever. I would only recommend them to my worst enemy as anyone else doesn't deserve to have to put the amount of effort, time and money into receiving what they provide (and I use the word "provide" loosely as I have seen more activity from a "nanobe"). They provide a detailed coverage document with the T&Cs of the product and what is included and excluded (which is great when you first read it as it "apparently" makes clear what they will and won't cover along with the specific conditions). What they won’t tell you is they will retrospectively attempt to apply additional conditions outside of these at the point of making a claim. This is an attempt at trying to prevent anyone making a claim inline with the product they have been sold by Frontier. When you eventually jump through additional hoops (or other “attempts” to block your claim) they will then assign a third party to deal with your actual claim. At this point they will “wash their hands” of anything to do with directly dealing with you and instead forward you back to the third party. This itself would not be a problem apart from the fact they will only deal with any correspondence or queries on your claim online or via e-mail. On requesting to speak to a human within any one of the backend teams (and I will use the term “teams” in the loosest sense as it is more than likely five people running the entire operation) you have no ability to do this and are told it is not provided/possible and refer you back to the online or e-mail method of contact. This is an attempt to fall back on the minimum FCA guidelines that this firm must align to so they can maintain a façade of being a “proper” insurance company and so your claim “times out” enabling them to continue taking your money (if paying on a monthly basis) for doing nothing with a claim. The third party I dealt with had an assessor visit the property to produce a report (which they will refuse to give you any sight of except short quotes from) and this will find any reason to not honour an honest claim. I went to the lengths of having three separate roofing/building companies visit the property with experience of the local area – their findings all directly contradicted the report, but Frontier will provide no means of challenging this nor allowing you to retrospectively claim for a repair from a trusted local firm. This is an attempt to force you to seek a repair yourself (through a “non-approved” repairer) which means they are not liable for the costs. As others have put in their Google reviews, or documented elsewhere online, attempting to lodge a complaint will result in it being dealt with as slowly as possible and in line with FCA guidelines. They put in their own T&Cs the process they will follow and at all stages they will fail to do so; (1) they will not acknowledge your response within the timescale detailed (2) they will not update you on progress within four weeks of the complaint being lodged if they have not issued you a decision before this point (3) I never reached the eight week mark but given seven weeks in they have yet to follow points 1 and 2 of their own process it is unlikely they will do anything else (as others have detailed online they don’t without you chasing them). If I could give the company zero stars it would be too high a review. Go with an honest company who will charge you very little more for a product that does what it actually advertises. Avoid this company at all costs as the only way of receiving anything will be to go to the small claims court to obtain back monies paid for your premium!
26-04-2023
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Susan Clements
Cheap is not always cheerful. My husband spilt a large mug of black coffee on the carpet, which I failed to clean. Frontier said they don't do carpet damage. I thought that would be a basic household content. I will not be buying their insurance again.
26-03-2023
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Tamara Harrison
26-03-2023
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jesus maria larrinaga arteta
Supper
26-01-2023
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Jak Clow
So rude and unhelpful
26-01-2023
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Shaun H
Like others I obtained an online quote but can’t contact anybody… the experience is poor and as a result I have chosen not to use this company.
26-12-2022
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chris brown
Service is terrible, any problems that occur with your property they don't want to no
26-11-2022
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Barry Jess
Great service, cover and price
26-11-2022
