Frogspark

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Reviews

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  Jono D

  Great, efficient service. Only issue i had was resolved promptly, will definitely use again for our next project

  26-05-2022
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  Mariella Crosthwait

  I made the mistake of choosing Frogspark now part of Digital Maze to build us a Wordpress site in 2020. Cost of the build was £6,700 + vat. I summarise the reasons for the poor review below: 1. Not e-commerce friendly The customer process was slowed down, from adding loading pages to adding up to 20 steps in the customer checkout process. On launching this site our conversation dropped by more than 30%. 2. Slow site / Plugin bloat It took up to 15 seconds to load our site on older devices. The site was built with modern mobiles and Apple products in mind. The site was launched with 52 plug-ins bloating our site and slowing it down. We regularly experienced bugs with plugin conflicts causing issues with payment handling, and customers being unable to add products to the cart. At the outset of the project we were assured that everything would be coded and they wouldn’t rely heavily on plugins. 3. Poor Project Management It’s no exaggeration to say that Frogspark delayed the launch of the site more than 30 times over the course of six months. They would regularly claim to have done updates, that when checked simply hadn’t been done. They were careless implementing their own design, so I needed to micromanage their mistakes and inconsistencies with their own design. We’ve discovered careless mistakes like the cookie consent code being inserted twice, causing customers to have to close the request twice. It should be noted that as soon as the last invoice was paid, we spent another six months post launch chasing them to fix things they said they’d fix in their own work, all part of the original project. They never took or return my calls, and were slow to respond on email communication. This is not what you need from an IT company. We’ve spent thousands of pounds since launching on conversion rate optimisation and site speed optimisation and developers have discovered many careless mistakes in the code in the process. If you want to verify this review or discuss anything in detail you can do so by going to our site Skinny Bakery and creating a ticket.

  26-05-2022
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  Dan Smith

  Very disappointing service from Frogspark. Initially they seem very attentive with prompt replies and quickly scheduled meetings, but it all goes down the drain once you’ve handed over your money. The design of the site was mediocre at best. I didn’t know any better until I’ve had it redesigned by another company and wow, it is SO much better now. The price of their service is not in line with what they offer. MUCH cheaper and better options are available. Not knowing this at the time was a mistake. Problems with launching the site were poorly handled and communication was dreadful. Ignored emails and voicemails went on for weeks. No one ever answers the phone when you need support. It’s a real shame as Rob appeared very helpful initially, but his team have unfortunately let him down and I have a very sour taste in my mouth along with a LOT of wasted cash. I wouldn’t expect a response to this review, as they seem to ignore the bad reviews on Google. Unfortunately this is not a one-off. A colleague of mine is having the exact same experience right now.

  26-05-2022
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  melissa nevers

  Critical: Professionalism

  26-05-2022
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  Mariah Nevers

  Critical: Professionalism, Responsiveness

  26-05-2022
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  Felicity Watson

  Frogspark were a perfect partner for us on our rebrand and new website creation and we are super happy with the final results. They were extreamly helpful throughout the process and very accommodating when we required tweaks and changes. As a Midlands based commercial refurbishment company specialising in interior space planning and design, controlled environments and Project Management and with multiple divisions including Civils, Electrical and Mechanical, photography and copy is key for us to showcase our work and what we do. Frogspark recommended us to both Avit Media and Lucy Temple, who, working all together provided the perfect solution to our initial brief. I would definitely recommend Frogspark and would have no hesitation to use them again in the future. Felicity, Marketing Director, Roshal Space Consultants Ltd

  26-05-2021
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  Derby Private Health

  Positive: Professionalism, Quality, Responsiveness, Value

  26-05-2021
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  Audion Elektro

  Positive: Professionalism, Quality, Responsiveness, Value

  26-05-2021
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  Will Fry

  Positive: Professionalism

  26-05-2021
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  Dale Bilson

  Positive: Professionalism, Quality, Responsiveness, Value

  26-05-2021