Friends Road Medical Practice
Friends Road Medical Practice is a healthcare facility located in Croydon, England. They offer a range of medical services including general practitioners, nurse practitioners, physician assistants, and urologists. Their team of healthcare professionals is dedicated to providing high-quality care to their patients. Friends Road Medical Practice is committed to promoting health and wellness in the community and is a trusted provider of healthcare services in the area.
Introduction to Friends Road Medical Practice
Friends Road Medical Practice is a healthcare company located in Croydon, England. Established more than a decade ago, the company has been providing medical services to the community. The purpose of the company is to offer top-quality care to ensure that patients' health is in good hands. The company's unique approach is to provide a friendly and welcoming environment so that patients feel comfortable and relaxed during their visit.Services & Products
Friends Road Medical Practice offers a variety of medical services to patients. The company has a team of General Practitioners, Nurse Practitioners, Physician Assistants, and Urologists who are highly trained and experienced in their fields. Patients can receive medical check-ups, treatment for illnesses, and medical advice. The company also offers additional services such as health assessments and travel vaccinations.Location
The company is situated in Croydon, a bustling town in South London. Croydon is known for its diverse community and its thriving business district. Customers can expect to find a variety of businesses in the area, including restaurants, cafes, and shops. The town is easily accessible by public transportation, with the East Croydon Station located just a short walk from the practice. Other nearby public transportation options include West Croydon Station and the Tramlink.Benefits
Customers should choose Friends Road Medical Practice because of the friendly and welcoming environment the company offers. The team is highly trained and experienced, ensuring that patients receive top-quality care. The company also offers additional services that cater to the specific needs of patients.Good to Know
Customers should be aware that the company operates on an appointment-only basis. They should also be aware that the company does not offer emergency medical services. In case of an emergency, patients are advised to contact the emergency services.Reviews
Customers have praised Friends Road Medical Practice for its excellent customer service and the friendly and welcoming environment it offers. Patients have also praised the team's professionalism and the high-quality care they receive.Amenities
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online appointments -
telemedicine
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insurance accepted
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parking
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wheelchair accessibility
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weekend hours
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waiting room
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x-ray
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lab tests
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vaccinations
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ultrasound
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blood tests
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health screenings
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prescription refills
FAQ
What specific services do your nurse practitioners provide?
Our nurse practitioners provide a range of services including health assessments, chronic disease management, vaccinations, wound care, and health education.What are the qualifications and experience of the general practitioners at your practice?
Our general practitioners have completed medical school and have a minimum of three years of postgraduate training. They are experienced in providing comprehensive primary care services to patients of all ages.Are there any out-of-pocket expenses for patients or is the practice bulk-billed?
We offer both bulk-billing and private billing options for our patients. Some services may have out-of-pocket expenses, but we will always inform patients of these costs before proceeding with any treatment.What is the average wait time for an appointment?
Our average wait time for an appointment varies depending on the day and time, but we strive to provide our patients with timely access to care. We recommend booking in advance to ensure availability.What diagnostic tests and procedures do you offer?
We offer a range of diagnostic tests and procedures including blood tests, urine tests, ECGs, spirometry, and minor surgical procedures. Our experienced healthcare professionals will work with you to determine the most appropriate tests and procedures for your individual needs.Reviews
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Alexandra Tudor
Hi, very disappointed . I'm trying to book myself for 2 years to have a appointment with the doctor. personal I bean pop in to the surgery to make sure I'm going to have this sort it out. they actually tell me the doctor it will call me but never receive any call. I hade very important situation to be done regarding my health but I don't think they look after the patients and the reception unfortunately not helping around. Very poor organization. The best way is to change the GP. Sincerly, Alexandra Tudor! registered on this practice.
12-05-2023
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N.
After a phone call last week doctor invite me for the appointment to the GP and I visited today , my visit took around 15 min and doctor was really helpful and he carefully listened about my concerns. I'm with FRMP for over 10 years and I had bad and good experience there but I see some improvement. I would give a 5 stars for this time but unfortunately one particular receptionist that was mentioned in the other comments are very rude , I do understand how stressful is this job and receptionist on the first line to deal with unhappy people but this lady are getting worse . I do not understand why other receptionist are kind and helpful and this particular one always are in the bad mood or shutting me down while I try to explain something, there is so many complaints about this lady and she's still working there ? I know people may have bad day but not every day . today I spoke with very friendly and smiling young receptionist and she made me laugh and we sort things very quick and efficient.
12-05-2023
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Divya Kapoor
It used to be a good surgery but has gone down hill over the years. Hard to get even a telephone appointment. Always have to wait for at least 20-30 minutes over the appointment time for the doctor to see you and one time the patient reaches late by 10 minutes due to no parking available and paying machines not working the appointment is cancelled. The new staff at the reception is rude too. Really disappointed.
26-03-2023
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Donna Lock
My daughter who suffers migraine received an electronic prescription, however the pharmacy did not have the item so gave her a paper copy. After trawling around 5 other pharmaceuticals being told no, she was in quite a anxious state. I managed to locate the items 7 miles away from her, she called the receptionist to ask if a second copy of the prescription could be sent to a pharmacy near to me and was automatically told NO be the lovely (not) Jackie. My daughter called me quite distressed. I went into the surgery to ask face to face and by chance was able to speak to the doctor who immediately took me into his surgery and sorted the prescription. When I confronted Jackie about her behavior (having listened to her being equally as rude and unhelpful to another person calling the surgery) I was told 'Well we are busy' when I explained that the Doctor had very kindly sort the prescription, in her very sarcastic manner she replied 'well good'. I will be putting a formal complaint to the surgery and an additional complaint to the CQC as I have serious doubts that the attitude of the reception staff is in keeping with CQC Standards.
26-03-2023
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Eric Hands
I've been with FRMP for over twenty years and have certainly noticed a marked deterioration in services during that time. Whilst full of praise for the doctors and nurses themselves it is sad that, as other reviewers agree, front of house has been patchy and unpredictable - and sometimes downright rude and infuriating. More recent experience seems to indicate an improvement, but I have just noticed that, according to the NHS website, Friends Road are now accepting new patients. I can't help thinking that this will not improve services for existing patients. I find that it's too easy to forget that we are customers and clients expecting a decent service in return for a lifetime's contributions. We deserve better.
26-02-2023
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Debra Thompson
Very good
26-01-2023
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Mr Souissi
What's going on no answering phones no appointments unhelpful and unfriendly receptionist this place really has gone down hill shame poor
26-01-2023
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Nabil Souissi
Receptionist are very unfriendly and very unhelpful there are never any appointments waited weeks for phone call from doctors just to miss one and be told doesn't matter how sick you are there are no appointments at this surgery until you speak to doctor by phone can't make appointments to see my gp 😢
26-01-2023
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Nathalie Garzon
Every single time I call at 8am, it rings and the phone is cut off. Its hard to get an appointment and may consider changing GP
26-12-2022
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Grace Danquah
Wish I can give 0 star, worst GP EVER!! Them receptionist are so rude you call and they cut the line on you and when confronted has the cheek to show attitude! This is peoples lives you’re playing for with. If you can’t care for people then you shouldn’t be working there.
26-11-2022
