Fresh Ideas Coventry

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Reviews

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  Liz Kantor

  My experience with Fresh Ideas was, sadly, very disappointing. I ordered blinds last June at a cost of just under £2,700 - 7 voiles and 4 blackout blinds. Never spent that sort of money before but was prepared to pay it thinking we would have a top quality product from a reputable retailer. The voiles were mostly OK but, unfortunately, the blackout blinds were the wrong size and had to be re-ordered due to an error made by the person taking the measurements. This was particularly upsetting as we had just finished decorating the whole house and the blinds were supposed to give it that perfect finish before our guests arrived to stay. I was embarrassed and disappointed that they had to make do with light streaming through the sides of the windows. When the replacement blinds were fitted some weeks later, they all made a terrible grinding noise when trying to pull them up or down. They were obviously not checked by the supplier and I guess the fitter must have had earplugs in when he was fitting them. Worse still, 2 of the blinds were fitted in the wrong rooms (you couldn't even pull up the blind in one of the rooms because the cord was on the wrong side, in a recess, which should have rung alarm bells before fitting, that it wasn't the right blind for that room). By then 4 holes had been drilled unnecessarily on a newly wallpapered wall which were then filled and remain to be an eyesore. The supplier was contacted regarding the grinding noise and, in September, the fitter came back to take the blinds off the wall (again) to change the spools / mechanisms. They now aligned and no loner made a grinding noise. But after he left I noticed a small silver piece of something on the window sill that had clearly broken off from the blind. This was the last straw. I shared my frustrations with Lisa, who had dealt with my order (she had been brilliant), and she asked me to write everything down so that she could share it with the directors. It was was 3 weeks before I had a response and the director basically said that they had fulfilled their contract and how great it was that the supplier had worked with them to sort out all the problems and "did not shirk any responsibility". He added, in answer to my question, that Yes the supplier did have Quality Control systems but he didn't explain why they didn't work. He also said the broken piece must have fallen out of the fitters toolbox onto the window sill (not possible as the toolbox was so big that it was on the floor). He then offered me £100 as a gesture of goodwill and 15% off any further orders. I was so insulted by his complete disregard of the situation that I could not even bring myself to respond. There seemed to be no real understanding of how they had failed to deliver a good service, and no appreciation of the disappointment and frustration we had experienced - not forgetting the number of "half days" I had wasted waiting on additional measurements and re- fittings. The product may have been ultimately 'delivered' but at what cost to the customer? I hoped to never have to contact the company again but unfortunately, the blackout blinds had given us some cause for concern so we had to ask for someone to have a look at them as we found them very hard to pull up (having to use 2 hands and quite a bit of force each time). Particularly as the initial mechanisms were not the correct ones, we were doubting that the replacements we the right ones. Someone from Fresh Ideas came out middle of January, with the supplier, who agreed they were hard to pull up and said that particular type of blind apparently has always been like and that he would look into it. He wasn't sure if anything could be done about it but would look at the issue and let us know. That was over 11 weeks ago. I have written twice to the director of Fresh Ideas, on the same email trail, asking if there was any news on this but had no response. Again, just a complete disregard for the customer and not having the common courtesy to come back to us as was promised or to reply to our emails. Just shocking.

  26-04-2023
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  Keith Forsyth

  Not bought anything but they have a wide selection of all house hold furnishings and very helpful staff

  26-09-2022
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  Allison Taylor Smith

  26-07-2022
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  Sue Dormer

  The staff were brilliant and really knew their stuff ! The lady who served us was very helpful and was able to give us a lot of good tips ! The awning we are ordering from them, is a lot more expensive than I'd hoped, but I know that when they have put it up, it will look GORGEOUS !!! Highly recommended !!!

  26-06-2022
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  ian wright

  We called into Fresh Ideas looking for wallpaper,unfortunately despite their large choice we couldn’t find what we were looking for but the staff were very patient,informative and helpful ,it will be our first port of call next time we are looking for wallpaper or curtains.So good to see proper old fashioned service is alive and well.

  26-05-2022
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  Wayne Morris

  We tried other suppliers closer to home but eventually ended up in Fresh Ideas who had any number of suitable fabrics for our work and could supply us within a reasonable time at a very good price.

  26-05-2022
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  Diana Harris

  We first visited Fresh Ideas in September looking for curtains and track fittings for our three bedrooms. We knew what colourways we were looking for, but were not sure about fabric design or which type of poles/track to go for. Jacqui couldn’t have been more helpful or patient (it took us several trips to make up our minds!). She helped us source a fabric from one of their suppliers which we had seen but which wasn’t in any of the fabric swatch books. She advised us that there would be a two-month wait as the fabric was not currently in stock, and also advised on the different types of curtain headings and suitable poles or tracks. We were now ready to place our order for single pinched pleat curtains and Silent Gliss poles. Cristina, who was extremely efficient and friendly, came round soon after to measure our windows. Two weeks later Gareth came to install our poles, returning at the end of October to fit our first two pairs of curtains which he hung with great care and attention to detail. To our surprise and delight our 3rd set of curtains was ready a few weeks earlier than expected, and were again carefully fitted by Gareth. We were absolutely delighted with the choice of fabrics, the curtains, the service and the customer care provided by Fresh Ideas, and are pleased to be able to recommend them to anyone looking for a truly professional curtain making and fitting service.

  26-05-2022
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  Martin Murphy

  Very helpful

  26-05-2022
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  Theresa Hogan

  26-05-2022
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  Pete Duckworth

  Excellent shop with lots of material available. Excellent expert advice. Shop with confidence.

  26-05-2022