Fresh Electrical Solar

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Reviews

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  Manoj M

  Fresh Electricals have been good in service and installation

  28-05-2023
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  Josh Proctor

  What an amazing company, from the initial quote right through to the installation! Everything was well communicated, quick and simple. Leo is a credit to this company! I've never wanted solar so much in my life! Everyone in the office is always around to help! I would definitely recommend!

  21-05-2023
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  thiago padilha

  Unfortunately my experience with fresh electrical solar wasn't the greatest. They started really good, with lots of attention given. But after I payed the 25% deposit requested, things changed and I felt left aside. My emails were not answered as quick as before. I was expecting to be told how to use the givenergy app to make the most of it. Nothing was said by the after sales team. Exactly, the after sales is what I was most disappointed. I had to google to get familiarised with the app and learn how to use it. Also Youtube was very helpful. I expected the solar panels to perform much better according to what the sales person said about the product, shortly after I realised she was just trying selling me the product. After my research, I found out the solar system is working fine but it will not supply 100% of my household needs as I thought if i was very good with my energy savings. Basically, i was told what I wanted to hear to buy what they were trying to sell. It can be really difficult to have emails replied. Sometimes i had to send the same email to different people to get my question answered. When the engineers came to get the job done, they were very polite, I must say. The only thing I have to say about them, is because I was not 100% satisfied with the way the bird protection was fitted. Some places a small bird easily can go underneath and i was only able to see it after the scaffolding was gone, because it was blocking my view, unfortunately. Another thing I was not very happy with was the fact that the scaffolding was up in my back garden for 19 days after the installation of the solar panels. I was unable to open my garage's side door and bedroom windows fully. I had to argue to get it removed. What they sayed to sell the produt was the scaffolding was gonna be put up on da1, day two would be installation of the solar and the third day scaffolding was gonna be removed. I probably will not use them again, so I don't recommend.

  07-05-2023
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  Dragos Cernat

  Installed last year 24 solar panels with Fresh Electrical. Since the panels were up on the roof the problems never finished. The last problem was in September 2022. One fuse was going off all the time. It’s been sorted then. Now the problem is back. The fuse goes off every day and the electricity come from grid not from the solar panels. After I’ve spent £16500 for the panels power comes from the grid. No problems during the winter!! The system(24 panels )was producing between 3 and 5 kw per day!! Nobody told me that before to sign the contract! Now I can’t get in touch with anyone. They don’t answer the phones!! I don’t know how to get in touch with them.

  07-05-2023
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  Kiran Bokil

  Had some issues with the install initially but was resolved amicably so would recommend them.

  28-04-2023
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  Craig Nightingale

  Really great team, seamless and easy installation. Would definitely recommend.

  28-04-2023
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  liam

  Originally gave this 5 star but have lowered to 3 on further reflection. The actual process was smooth and pleasurable and the installation was again a smooth easy process. I have had solar installed for around 2 months and looking back now there are a few things that I don’t think were handled as efficiently as they could be. The salesman who came round was polite and informative throughout the whole experience, He convinced me I was better on a pay monthly scheme over paying in full even though I was in a position to buy outright , after a month of being on the payment plan I paid off in full as it’s cheaper than paying interest. Was told I “will never pay for electric again” this isn’t exactly the case, found I spent about £10 in the past month but in theory once I get paid for the surplus electric , that may cancel out. But in winter I don’t see the minimal amount of sunlight charging the battery and then supporting the house through the long evenings. I was also advised to switch to “octopus energy” once the panels where installed and received the documentation/certification. (Which takes about a month after the panels are installed) So I did just that with a month of power going back to the grid with no financial gain , then once I signed up to octopus I was told to wait a further month to get the smart meter installed (needed for the solar energy buyback scheme ) and then it’s a further step to register once the smart meter is installed. If I registered the day I got the panels installed it would have worked out about right , but waiting a month for the certificate before contacting the energy company has lost me further money in a very sunny April so the grid has benefited more than I have there. Would I recommend this company , yes , everything is as advertised . Would I also recommend signing up to your desired energy company immediately (if you are going to change) 100%

  28-04-2023
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  Luke Smith

  Maybe don't get them installed in winter as you may not appreciate the difference. Make sure you get the app - they may not tell you about that and it's really important.

  28-04-2023
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  Jonathan Digby

  I wouldn’t recommend fresh electrical to any friends or family, in fact family have learnt from my experience to make sure they get the right service from other suppliers. Bird netting is a waste of money, as the way it was fitted doesn’t cover the whole panel only the very inside centre, as a result I have loads of pigeons now nesting and causing a lot of noise and mess. I have cables running up and over the roof, other suppliers make sure these are run through the roof and out of sight. I also don’t believe I have enough optimisers, as shading really affects my panels in the afternoon. Again other suppliers seem to add optimisers on all panels, certainly any that suffer from shading. The optimisers I do have, interfere with my system, meaning the app doesn’t show the system information a lot of the time. The system only has wifi, and no direct Ethernet connection is apparently possible. I am now seeking another company, to come and install proper bird protection at additional cost to me, and to talk about optimisers, extra batteries, and extra panels. I won’t go back to fresh for this. I should really try to get my money back for the bird protection, but not sure I have the strength to go through all the phone calls, delays in getting back to me, stress etc.

  28-04-2023
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  graham masson

  Very pleased with our installation of 14 solar panels and 7.5KW battery. Very quick installation carried out in just a few hours with no fuss or mess and also showed how to monitor what our panels are doing using an app on our mobile phones! Can’t wait to see the difference in our electricity bill!

  28-04-2023