Freeborn
Freeborn is a company based in Horsham, England that specializes in bicycle wholesales and cycle shops. They cater to the sports and hobbies industry and are a go-to destination for shops and shopping.
Introduction to Freeborn
Freeborn is a UK-based bicycle wholesaler and cycle shop, with a rich history dating back to 1898. The company was founded with the aim of providing top-quality bikes and cycling gear to the community, and they have been successful in achieving this goal for over a century. What sets Freeborn apart from other cycle shops is their vast selection of products and their commitment to customer service.Services & products
Freeborn offers a wide array of services and products for cyclists of all levels. They sell bicycles, cycling gear, and accessories, and they also offer bike repair and maintenance services. Customers can purchase everything from entry-level mountain bikes to high-end road racing bikes, and they can also find clothing, helmets, and other gear to enhance their cycling experience.Location
Freeborn is located in Horsham, England, a bustling town with a vibrant shopping scene. The area is home to many other shops and businesses, including several other cycle shops, making it a popular destination for cyclists. Customers can expect to find a friendly and knowledgeable staff at Freeborn, as well as a convenient location with easy access to public transportation. The three closest public transportation options are Horsham Railway Station (1.2 miles), Littlehaven Railway Station (1.9 miles), and Warnham Railway Station (2.2 miles).Benefits
Customers should choose Freeborn because of their extensive selection of high-quality bikes and cycling gear, as well as their commitment to customer service. The staff at Freeborn are passionate about cycling and are always happy to offer advice and guidance to customers. Additionally, Freeborn offers competitive prices and a price match guarantee, so customers can rest assured that they are getting the best deal possible.Good to know
Customers should be aware that Freeborn is primarily a wholesaler, so their retail store may have limited stock at times. However, their online store offers a wider selection of products, and customers can also place special orders for items that are not currently in stock.Reviews
Customers rave about Freeborn's knowledgeable staff and excellent customer service. Many customers appreciate the wide selection of products and the competitive prices, and they feel that Freeborn offers a great overall shopping experience for cyclists. Overall, Freeborn has a great reputation in the cycling community and is highly recommended by many satisfied customers.FAQ
Do you offer customization options for bicycles?
Yes, we do offer customization options for bicycles. Our customers can personalize their bikes by choosing different colors, adding accessories, or upgrading certain parts to better fit their needs and preferences.What is your return policy for defective or damaged bicycles?
If a customer receives a defective or damaged bicycle, we will accept returns within 30 days of purchase. We will either replace the bike with a new one or issue a full refund, depending on the customer's preference. Our goal is to ensure customer satisfaction, and we take any quality issues seriously.What is the lead time for delivery of bicycles after ordering?
The lead time for delivery of bicycles after ordering varies depending on the location of the customer. For customers within the UK, it usually takes 3-5 business days for the bike to arrive. For customers outside of the UK, it can take up to 2 weeks. We will provide a tracking number for the shipment so that customers can keep track of their order.Do you provide repair and maintenance services for bicycles?
Yes, we do provide repair and maintenance services for bicycles. Our team of experienced technicians can handle a wide range of bike repairs and maintenance tasks, including tune-ups, brake adjustments, and wheel truing. Customers can bring their bikes to our shop for service, and we also offer mobile repair services for an additional fee.Do you offer financing or payment plans for purchasing bicycles?
Yes, we do offer financing and payment plans for purchasing bicycles. Customers can apply for financing through our website and choose from various payment plans with different interest rates and terms. We want to make it easy for our customers to afford the bike they want without breaking the bank.Reviews
-
Susan Smith
Great service from start to finish as people who don't like ordering on line they were very helpful and informative also after serive good always answer phone Happy to help you out .
26-05-2023
-
Stuart Somerville
Superb bike shop. They gave me a very good price on a 2023 cube as they had sold the 2022 reduced model that I enquired about. I was able to deal with an actual person - Joe - who throughout was helpful and quick to reply. When you are paying a few thousand to a company you don’t know this is really important. The bike arrived on time and setting it up was minimal work. Since then I have emailed a few times with different questions and again Joe was quick to reply and help out where possible. The bike itself a Khatmandu exc750 is excellent and I am just coming up to 750 miles on it since delivery in Feb. Definitely use it more than my previous cannondale gravel bike. So glad I went for this model as it is very capable for all sorts of cycling, and the price from freeborn enabled me to afford it.
21-05-2023
-
scottygair
Wonderful customer service from Joe and the team. I can highly recommend them. Very professional service and customer focussed
28-03-2023
-
Sam _Packer
Excellent service and super fast delivery, very very impressed. The guy on the phone had great technical knowledge and was great. Probably the best online bike shop service I’ve had. Top service!
28-02-2023
-
Oliver Sterland
This guys are amazing. I originally brought a Cube E-bike online in 2018 for my wife, and ended up using it to commute work myself. Unfortunately, after a spill I broke several components and Joe went out of his way to help me get back up and running. Proper customer service in an 'old-fashioned' way.
28-02-2023
-
Colin Booth
Really impressive service. I took my bike in to repair a fault that I'd created and they couldn't have been more helpful. Thank you so much
28-02-2023
-
Jonathan Wilson
Joe and the team at freeborn are superstars, I was reluctant to buy a bike online because I live so far away from the shop. I spoke to Joe on the phone before purchasing who answered all my questions and I decided to order the bike. It came on the delivery date arranged and communication about the delivery was excellent. I had the bike a couple of weeks and noticed a knocking noise coming from the bike so phoned Joe for some advice. Joe explained a few things to check and after doing this the knocking was still there. Joe arranged for a collection and the bike was delivered back to freeborn. Joe phoned me after a test ride and a full examination of the bike and it turned out the rear fox shock had failed. These things happen so I wasn’t annoyed and would just like to say nothing to do with freeborn or any of the team. This is a fox suspension issue. Joe arranged for the shock to be sent to fox for repairing as it is still under the manufacturing warranty. The bike has been delivered back with the shock repaired and I have been on a 39mile bike ride to test the bike. All working perfectly. The customer service at freeborn is the best I have ever experienced. Joe is always happy to help when you speak to him on the phone and his team do an excellent job. I highly recommend Freeborn and am so glad I bought my bike from them. I just want to say thanks again for all your help and excellent customer service.
28-12-2022
-
Dan C
Ordered a cube e-bike with freeborn. Unfortunately the bike had a few scratches. Instead of just shipping it out they contacted me directly and sent pictures for me to assess. This is a testament to their attention to detail and customer service. I would definitely purchase from them in the future.
28-10-2022
-
Bob Black
I continually buy a lot of biking equipment and recently purchased a set of Zipp wheels from Freeborn. I had not used them before and the service I received has been EXTRODINARY! I had a few queries and Joe answered all of them instantly and with great clarity. I have recommended Freeborn to all my biking friends and I will put all future business there way.
28-10-2022
-
adrien olivier
Bought an emtb a few weeks ago. Spoke to Sam at first who gave me all the info I needed to make sure I was choosing the right bike. I made the purchase which was by far the biggest amount I had spent online. Then called again to confirm everything was good and to get the brakes set up for Europeans like me. Spoke to Joe who was also very helpful and told me to check the bike on delivery to make sure all was good. Got the bike delivered in record time. After a thorough check the battery had a very small dent in it. Sent a picture of it and called Joe again who straight away advised that with batteries, it's better not to take any chances, offered a replacement and provided info on how to ensure safe storage of the battery until the swap. I got the new battery delivered and Joe organised the collection of the damaged one for the day after. All in all great communication, great support, great customer service. I'd definitely buy again from Freeborn in the future without any hesitation. Thanks to the Freeborn team as I've got the best toy I've ever bought and I'm enjoying it greatly. All the best
28-10-2022
