Franklins
Franklins is a company based in Colchester, England that specializes in couture stores, dressmakers, sewing companies, sewing shops, auto accessories wholesalers, auto machine shops, embroidery services, fabric stores, haberdasheries, knit shops, machine shops, needlework shops, notions stores, quilt shops, sewing machine repair services, thread suppliers, wool stores, and yarn stores. They are involved in clothing and fashion, manufacturing and fabrication, cars, boats and motorcycles, shops and shopping, machinery and equipment, and materials and chemicals.
Introduction to Franklins
Franklins is a unique company with a rich history in Colchester, England. The purpose of the company is to provide high-quality sewing services and products to customers. Founded years ago, Franklins has become a staple in the community and is known for its exceptional craftsmanship and attention to detail.Services & products
Franklins offers a variety of services and products, including couture dresses, embroidery services, and sewing machine repairs. Customers can purchase fabrics, threads, and other notions from their fabric store, or visit their knit shop for yarns and wool. They also offer auto accessories and machine shop services.Location
Franklins is located on St Botolph's St in Colchester, which is known for its diverse range of shops and businesses. Customers can expect to find clothing stores, fabric shops, and other unique boutiques in the area. Public transportation options nearby include Colchester Town train station, Colchester Bus Station, and Colchester Castle Park & Ride.Benefits
Customers should choose Franklins for their exceptional customer service and attention to detail. Their skilled dressmakers and seamstresses provide high-quality craftsmanship, and they offer a wide range of services and products to meet all sewing needs.Good to know
It is important to note that Franklins is closed on Sundays and Mondays. Customers should also be aware that they do not offer quilting services.Reviews
Customers rave about the excellent service and high-quality work that Franklins provides. They appreciate the attention to detail and the friendly staff. Some customers have noted that the prices can be a bit high, but most agree that the quality of the work is worth it.Amenities
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custom design -
alterations
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tailoring
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embroidery
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seamstress
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fabric
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sewing machine
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zipper
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button
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thread
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free wi-fi
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delivery
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online shopping
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gift wrapping
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private appointments
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designer labels
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luxury fabrics
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after-hours shopping
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in-store pickup
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monogramming
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upholstery
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button replacement
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patchwork
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quilting
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fringing
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appliqué
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garment repair
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air conditioning
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heating
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audio system
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navigation system
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security system
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lighting
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seat covers
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floor mats
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tires
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wheels
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exhaust system
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brakes
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steering system
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suspension system
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battery
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oil change
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windshield wipers
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detailing
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customization
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coffee
FAQ
What types of fabrics do you offer?
We offer a wide range of fabrics including cotton, silk, wool, linen, and more. We strive to provide a diverse selection of high-quality fabrics for all of our customers' needs.Can you provide examples of past projects or clients you have worked with?
Yes, we have worked with numerous clients and have completed various projects ranging from clothing design to custom upholstery for cars and boats. We take pride in our work and are happy to provide examples upon request.Do you offer custom designs and modifications?
Yes, we offer custom designs and modifications for clothing, upholstery, and other fabric-related projects. We work closely with our clients to bring their unique vision to life and ensure their satisfaction with the final product.Do you offer any discounts or loyalty programs for frequent customers?
Yes, we offer loyalty programs and occasional discounts for our frequent customers. We value our customers' loyalty and strive to provide them with the best possible service and pricing. Contact us to learn more about our current promotions.Are there any minimum order requirements for wholesale purchases?
Yes, we do have minimum order requirements for wholesale purchases. However, we are happy to work with our customers to find a solution that meets their needs. Please contact us for more information on our wholesale policies.Reviews
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Linda Watts
So unusual to get good service currently but I was pleasantly surprised when I took my sewing machine in for repair to Franklins today. Extremely friendly and helpful member of staff who carried my machine from the car to the store and then diagnosed the problems I was having immediately and put the machine right quickly. Very appreciative.
23-05-2023
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sandra scott
Very helpful and friendly staff. Not only did I come away with fabulous material but very helpful advice on how to transfer my dress to a pattern. Amazing.
26-04-2023
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R Brown
Franklins Colchester is a wonderful example of a store that’s up to date, sells wonderful fabrics, wools, haberdashery etc. and also includes proper old-style customer service. Suits me perfectly. When I needed to buy a new sewing machine, but couldn’t travel, I phoned and was given endless help to make my choice. A young man called George was so kind and helpful, cheerful and knowledgeable, and of course, made the sale really easy. He listened to all my endless questions and worked hard to understand what would suit my needs. My new machine arrived within a few days and was so easy to set up. I needed to ring and ask about a few things, and again had the same level of after-sales care. Eighteen months later, I couldn’t understand why my machine had stopped working, and the same cheerful voice answered the phone, so he was able to diagnose the problem simply by asking a few questions. I was delighted (after initially feeling rather foolish because I’d left the bobbin lever engaged by mistake!) to find my wonderful sewing machine ready to go to work again for me whenever I need it. I still have my overlocker bought from Franklins about 20 years ago, and it still finishes off all my sewing beautifully. If you want to buy a sewing machine or overlocker, then Franklins is a really helpful store, but they do go that extra mile as well, with great customer care whenever it’s needed. Highly recommended.
26-03-2023
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Patricia Bowers
So grateful for the brilliant service today. Had a problem with my Juki machine and George helped me rectify the issue over the phone. Would thoroughly recommend this friendly family run business.
26-03-2023
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Vicky Wright
lovely staff very helpful. Loads of choice too.
26-02-2023
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sue mcgrath
26-02-2023
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Kirstine
What fantastic service I have had today! Was having an issue with my Juki today so rang the store and George called me back on a video call and helped me get it sorted. User error 🤦🏼♀️ not the machine. They were so helpful when I bought the machine and it’s great to have such amazing after sales service too !
26-01-2023
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Christopher Eldred
10/10 very helpful and friendly
26-01-2023
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Alison Kaine
Called Franklin's 're my singer sewing machine, which is only a few months old. The foot dogs had jammed and on freeing them up realised the timing was out. Ordinarily, this is something you can deal with yourself but on this occasion nothing seemed to work. I called Franklin's Colchester. The person I spoke to told me it wasn't a problem that could be fixed. I know that this is a common problem that can be fixed. The guy I spoke to clearly wasn't interested in his job and proceeded to tell me that "a few years ago Singer went bankrupt and was taken over by a new company who made bad machines and as a result they used cheap parts that couldn't be replaced. I relayed this back to him and asked him "So basically, if you buy a Singer sewing machine, should anything go wrong with it, you basically have to write it off?" To which he replied "Yes". Singer did indeed go into liquidation back in the NINETIES, but they still make machines and they can be fixed. This attitude from Franklin's staff is beyond pathetic. Clearly they employ staff who not only are completely unqualified to do the job they are employed to do but also have an awful attitude. How much revenue are they loosing by employing the imbeciles that they clearly do! My machine was taken to an engineer in Ipswich, who had the necessary skills and knowledge and experience to not only fix my machine within the hour but the service came without the attitude of someone who clearly doesn't like their job. Do not go to this store to get your machines fixed or serviced because they will no doubt come back in the same or worse condition due to unexperienced, unqualified staff. The fact that my machine was purchased recently or not, for convenience I choose Franklin's due to their supposedly good customer service and convenience to myself only living down the road. You advertise machine repairs and mention nowhere that you do not service, maintain nor fix singer machines. I needed my machine fixing ASAP due to using it for business along with my V3. A simple question "Can you fix the timing on my Singer sewing machine?"All your employee had to say was that Franklins do not service/repair Singer machines. Instead, he chose to make himself and Franklins look completely ridiculous resulting in Franklins receiving further bad reviews. This does not take away from the fact that Franklins have clearly instructed their staff not to assist anyone who hasn't purchased an overpriced machine from Franklins. What a great service! Your staff member has clearly has very limited knowledge, zero people skills and undoubtedly hates his job. How proud Franklins must be to have such great staff!
26-12-2022
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Craig Brooke
Having recently purchased a Brother V3 from Franklin's the partner needed a new sewing machine. George talked us through different options and demonstrated an amazing machine. The Fiancé is very happy. Would highly recommend. Who says old school customer service does not exist? If you need a new machine give Franklin's a look.
26-11-2022
