Frames Conservatories Direct

FAQ

Reviews

• 

  Wendy Johnson

  Avoid this company at all costs. Everything about the “simple job” of having French doors fitted with a flush threshold for access to my garden when I’m in my wheelchair has gone wrong. They were told we also wanted the radiator moving and instead a “slim, upright chrome/similar product fitting on another wall. We were told the plumber would call in and ask what radiator we wanted and where, this never happened. Instead, a very large, white, radiator, that certainly wasn’t slimline, chrome or even upright was installed instead. I had to have it removed and explain why to the plumber. The products supplied are not what we want, nor are they doing the work we said we wanted doing, instead just installing whatever they have and even sawing it to make it fit?! This makes any warranty on said frames useless as the frames have been damaged with a saw!?! This is certainly not what we were promised nor is it in any way, shape or form what we signed up for when we agreed a contract with this company for them to carry out the work. I was told no one was going to come despite today being the fifth day so I made my arrangements fit around this company Will update when I can but for now, I simply advise, personally, never even consider this company if you want hassle free fitting of products they promise to install, only to have something I’m unable to use as a disabled person. The stress and anxiety this “simple, three day job maximum “ as we were told it would be has turned into my worst nightmare about getting someone in to do this to begin with. Sadly this review probably won’t get published as I haven’t seen one bad review however I do know that I’m not the only customer totally let down by this, for want of a better description, company. I’ve spoken with several of the workers and they all said the same thing, this company is useless. The words used were much stronger but I’m unable to repeat here, but I must say, I completely agree with the workers. Update. Having informed the company about the damage to the frames, the boss threatened to come take my windows out and leave them boarded up. Threatening a lone, disabled woman because I’ve complained about the sawing into the framework. I’m at a loss for words but I’m not being scared by a building company. Update….. I’m still waiting for this company to arrange for this work to be completed. The plumber has them by the short and curlies as he’s never available when needed and he’s the only one they use. The room is too cold to be able to use so I’m unable to enjoy it. It’s freezing cold and there’s a trench infront of the doors inside, so am unable to use the doors I’ve been left with. This has been a nightmare instead of a home improvement to make life easier, it’s been, and is still, an ongoing nightmare. Please save yourself this hassle and stress. My mental health has deteriorated massively since engaging this company to put some French doors in. For what should have been an easy installation, it’s been anything but. From threats to a set of doors that look awful. We found our own plumber to fit a radiator as they couldn’t provide one despite removing our radiator. Well, the threshold has been lowered so I can use them, well, I could, if I’d been “allowed” to have the step I’d spoken to the builder about and that Mr Savage originally agreed to. However, According to Mr Savage, because I’m a wheelchair user, I’m not able to have what non disabled people are permitted- a step. Instead, he stated, I can’t have a step, I either have to have a ramp jutting 12 foot into my tiny garden, or nothing at all. This is incase I have an accident apparently? Never before have I been refused a home upgrade because of my disability. Needless to say we refused the ramp. I’ve now engaged another company to carry out the works as I’ve requested, mainly a step so I can actually use the doors. In talks with my solicitors as I’m being treated appallingly due to being disabled.

  30-04-2023
• 

  barbara mcenteggart

  New conservator doors fitted by Bradley and Tom. They did a great job, and left the place very tidy. Nice to have new doors that I can open and not damage my arm. Also nice to have a lower threshold which my husband can step over with ease. Doors are excellent quality

  28-04-2023
• 

  Hal Logan

  Great service from the initial sales to the fitting. Good choice of windows and clearly explained. The fitters were very professional and helpful. Everything was left clean and tidy . New doors fitted as well with a good choice of designs. Excellent service and can recommend.

  28-04-2023
• 

  Bill Simpson

  A really good service. The reason we’ve been back to this company. Problems are always overcome and the attention to detail consistent.

  28-04-2023
• 

  Beverley Smith

  28-04-2023
• 

  Suzanne Murrell

  very helpful company. a vast improvement, prompt and to be recommended. a seagull flew into my main window. there was no sales pressure.

  28-03-2023
• 

  Julie MacLeod

  I have had all my windows and doors replaced by FCD, they were brilliant. I am super happy with the finished result and the team that fitted (Bradley & Tony) were brilliant, you wouldn't have known they had been, the place was left spotless. Thanks guys.

  28-03-2023
• 

  Jon Orme

  Disappointed, annoyed and a feeling of being cheated sums up our recent experience. Frames replaced our conservatory roof 3 years ago and did a great job. We used them again recently to replace a door and window. This is when we were informed by building regulations that the earlier work done in 2019 had never been signed off. This was either because Frames hadn't sent pictures of the completed work or they went missing ! Since the roof was fitted we have done further work including removing internal doors this was discussed with Frames at the time the roof was originally fitted. We had the doors removed and when they came back 3 years years later building regulations would not sign the work off. Building regulations would not except our pictures that we'd taken from when the work was initially completed so we had to pay Frames for additional work. Frustratingly building regulations then signed the work off from pictures taken by Frames without visiting. We can't complain about all of the fitters they did a great job although we did have two fitters that did an appalling job and that needed to be corrected. Communication and customer services has been poor and would not recommend using Frames again.

  28-12-2022
• 

  Peter Turner

  Groundworks - excellent. Construction - excellent. Floor tiling - even more excellent. ‘Office’ - nearly excellent 8/10. We highly recommend this company.

  28-11-2022
• 

  Susan Mason

  Excellent service from the team in Bury St Edmunds. Our contact Christine went above and beyond in helping my 87 year old mother choose her new front door. Neither my sister or I live in Bury St Edmunds so we were very grateful for her support. The team who also installed the door were first class and spent time with my Mum making sure she could use her new door successfully. Susan Mason.

  28-11-2022