Frameless Glass Curtains Ltd

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Reviews

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  Jules Tim

  Allows Ant Ingress I would have given FGC a 5* rating before now. However last week, for the first time ever, ants appeared in the room with the doors and adjacent kitchen. The doors were fully closed and locked so I assumed they were fully sealed and could not be the cause. However, the problem got worse and I was baffled until I saw an ant trail on the outside frame. On opening the door I could see that the ants were entering via a few mm wide gap at the top and bottom of the side frame. Hundreds of ants were crawling on the inside of the frame and entering the expansion gap at the end of the top beam. Ants had also entered via a similar gap on the inside frame. I should have taken a photo to show how bad it was at the time but my priority was to dash out and buy some ant killer spray to stop them (this was effective but for how long?). I called FGC the next day but the call handler said it was normal and she had had some ants come into her own doors and recommended ant traps. I was rather surprised and disappointed that my genuine issue was essentially dismissed without regard for customer care. I sent pictures of the installed product indicating where the ants were entering via the doors and asked for this to be escalated. I was hoping that they could recommend extra sealing or something to fill the gap but their response was: "There isn’t really anything technical on it im afraid. You have to allow a 5mm expansion gap for the track so that area cannot be sealed. I will speak with production with the photos but I Im afraid I cannot uphold this complaint as we cannot be held responsible for the migration of ants." Their second and final response: “As discussed Ants are a common problem this time of year, ant traps, powders and sprays usually suffice....I have spoken to production about the situation and shown them the photographs. I’m afraid I don’t have any suggestions for you. There is no issue with the doors and their operation. We cannot seal up every possible gap they may enter, this is neither possible nor practical. If the ant problem persists I would recommend some form of professional pest control to advise. I appreciate this is not the outcome you were hoping for but on review, there isn’t an issue with the doors and sealing up will not resolve the ant nesting.” I fully understand that they need to allow an expansion gap but I (who is not a door expert) can envisage some potential and very low cost solutions, enhance their product and delight the customer. What is lacking is any willingness to even consider a solution and provide customer support. I am very disappointed and surprised that a premium bespoke and expensive product such as this has such a fundamental design flaw. I have had various types of patio doors for decades and none of them had any issues with ant ingress. In contrast, I recently had a bespoke front door fitted and the customer service was exemplary.

  11-06-2023
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  Jonathan MacKenzie-Bayfield

  This glass doors really give the wow factor. They are extremely expensive. Unfortunately one of our doors shattered after the wind blew it open and then closed again. It was not locked but this is something for others to be aware of. We had to have this replaced at our expense.

  18-05-2023
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  Sharon Brook

  From first contact to installation, my interactions with FGC have been easy, fast and professional. The end product is superb, we are so happy with our new doors - wish we had done this years ago. Well done FGC!!

  18-11-2022
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  Jayne Nickalls

  This is the second time we have installed FGC and we are very happy with our second installation- very sleek and stylish and all staff very helpful, thanks

  18-10-2022
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  D J

  Frameless Glass Curtains have few competitors so they could take a lax approach to their work. However, that is not the case. We have had a porch installed in a space that was not square or aligned. The service from survey to finish has been above standard. Barry’s attention to detail and determination that the work would not be complete until his high standards were met was much appreciated. The communication from the admin side was clear and helpful. So all in all we will be using Frameless Glass again and have no hesitation in recommending them.

  18-09-2022
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  Brian Shadwell

  Brilliant product, what a difference, no frames to block our view of the Brecon Beacons. The service has been the best I think I have ever received and the fitting team were faultless - they travelled 5 hours to get to us in Wales, arriving 30 minutes early, working flat out without a break for 9 hours before driving 5 hours back, all without one complaint!!

  18-08-2022
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  Catherine Uscinska

  Ordered Crittal-style French doors in aluminium. The doors look fantastic and are so much better than the ancient sliding doors I had before. The company were very friendly and easy to deal with. They were understanding of my delays due to a flood. The installers were professional and polite and poor things had to work on the hottest day of the year. Would definitely recommend FGC.

  18-08-2022
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  Laura Grant

  Really great service from this family run company. We love the doors and the install was top notch. Thanks!

  18-07-2022
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  Info Oad street

  Great service and amazing finish! Would highly recommend!

  18-07-2022
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  Paul Ambrose

  18-06-2022