Fountain Softeners
Fountain Softeners is a company based in England that specializes in providing water solutions for various industries. They offer services such as drinking water fountains, fountain contractors, and water softening equipment suppliers. They also provide emergency solutions for situations that require immediate attention. Their expertise extends to building and construction, as well as machinery and equipment. With their commitment to quality and customer satisfaction, Fountain Softeners is a reliable partner for all water-related needs.
Introduction to Fountain Softeners
Fountain Softeners is a company based in Billingshurst, England, that specializes in water softening equipment and services. The company was founded with the aim of providing high-quality equipment to improve the quality of drinking water across the UK. Fountain Softeners prides itself on being a reliable and trustworthy source for all water-related emergency situations. What sets this company apart is its commitment to using the latest technology to ensure the cleanest possible water for its customers.Services & Products
Fountain Softeners offers a wide range of water softening equipment and services, including drinking water fountains, fountain contractors, and water softening equipment suppliers. Customers can purchase a variety of products from Fountain Softeners, including water softeners, reverse osmosis systems, and filtration systems. The company also provides installation, maintenance, and repair services for its equipment.Location
Fountain Softeners is located in Poplars Barn, Newpound, Wisborough Green, which is a beautiful rural area of West Sussex, England. The area is known for its picturesque countryside and historic buildings. Customers can expect to find a variety of businesses in the surrounding area, including building and construction companies and machinery and equipment suppliers. The closest public transportation options are the Billingshurst train station (3.5 miles), the Pulborough train station (5.3 miles), and the Horsham train station (7.9 miles).Benefits
Customers should choose Fountain Softeners for their water softening needs because of their commitment to using the latest technology to provide the cleanest possible water. The company offers a wide range of services and products to meet the needs of its customers, and their experienced team is always available to provide expert advice and support. Fountain Softeners also offers a 100% satisfaction guarantee on all of their products and services.Good to Know
Customers should be aware that Fountain Softeners only provides water softening equipment and services and does not offer other plumbing services. However, their team can recommend trusted plumbers in the area if needed.Reviews
Customers have praised Fountain Softeners for their excellent service, high-quality products, and knowledgeable team. Many customers have noted that the company's water softening equipment has made a significant improvement in the quality of their drinking water. Overall, Fountain Softeners has received overwhelmingly positive reviews from its customers.Amenities
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water purifier -
filtering system
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maintenance service
FAQ
What is the process for designing and building a custom fountain for my specific needs?
At Fountain Softeners, we work closely with our clients to understand their specific needs and requirements. Our team of experts will assess the location, space, and budget to create a custom design that meets your needs. We will then provide you with a detailed proposal and timeline for the project. Once approved, we will begin the construction process and provide regular updates on the progress.What maintenance and upkeep will be required for the fountain, and do you offer any maintenance services?
Regular maintenance and upkeep are crucial to ensure the longevity and optimal performance of your fountain. We offer maintenance services that include cleaning, inspection, and repair of any damaged parts. Our team of experts will work with you to develop a customized maintenance plan that meets your specific needs and budget.What warranty or guarantee do you offer for your drinking water fountains?
At Fountain Softeners, we stand behind the quality and performance of our drinking water fountains. We offer a standard warranty on all our products that covers any defects in materials or workmanship. Additionally, we offer extended warranties and maintenance plans to provide our clients with peace of mind and protect their investment.Are your products energy-efficient and environmentally friendly?
Yes, we are committed to providing our clients with energy-efficient and environmentally friendly products. Our drinking water fountains are designed to conserve water and energy while providing optimal performance. Additionally, we use eco-friendly materials and processes whenever possible to minimize our environmental impact.Do you offer any warranties or guarantees on your products?
Yes, we offer a standard warranty on all our products that covers any defects in materials or workmanship. We also offer extended warranties and maintenance plans to provide our clients with additional protection and peace of mind. Our team of experts is always available to answer any questions or concerns you may have about our products or warranties.Reviews
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Bartosz Oles
I ordered water softener three weeks ago I still haven't received it .on Monday I called I was promised it would be delivered on Wednesday today is Thursday I called them three times each time the same “we will call you back “really ?!I have never encountered such unprofessionalism
28-03-2023
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G Hughes
Bought a quantity of tablet salt for our water softener. Our local supplier has doubled their price of a 25kg bag claiming there is a world wide shortage. Considerable saving per bag buying from this company. Online ordering and payment straightforward and safe. Physical delivery efficient. Highly recommended. PS We have some of the largest salt deposits on the planet yet this salt came from Turkey.
28-09-2022
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John Hellmuth
Bought a Franke tap and filter from Fountain Softners. The tap came damaged but i called them up and they shipped out a replacement and collected the old one the following day. Great service and competitive prices as well. Would definitely use them again
28-05-2021
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Ash Ramtohul
We bought a water softener + RO system and after a few hick ups with the RO system I can now say that everything works well! James and team provided great customer service.
28-05-2021
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Richard Smart
We have a Foutain Softener for 5 years and it has never worked properly. It has been rubbish and not worth the £500 price tag. Changed the softener to another brand and hey presto soft water... the support is totally rubbish as the never respond to emails etc. I would not touch these charlatans with a barge pole as they sell inferior goods and the support is diabolical.
28-05-2021
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Trish Marks
NO CUSTOMER SERVICE . I paid over £800 for a water softener a faulty unit arrived called them and put pressure on to get a replacement, replacement arrives with the same manfacturing fault you would think it would have been checked before it got sent out (rocket science ) phoned again and have been left with "we will call back " no contact with anyone since 14th june phoned today twice and only one person can deal with a refund and they are very busy and cant guarantee a time or day for callback ! Meanwhile they have my money and i have another faulty watersoftener and NO confidence they are going to deal with this anytime soon. Just going to look up trading standards number ...
28-05-2021
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Fond Golem8222
Following discussions about my water softener system and their tap being compatible, I was happy to order the tap (10th Jan), which I received promptly and it is lovely. However, the connection did not match up (this was expected) and I was advised that if sent photos, they would try to sort it out .... then nothing so chased it up via email and phone call and advised be sorted the next day (28.01.20) ... then NOTHING. Sent several emails but heard absolutely nothing from James Rolland until today when apparently a part was sent out last week! No confirmation of this or details of tracking and not received. I've already incurred cost in buying extended flexible hoses and cancelling plumber. This level of customer service is not good enough and very frustrating to the customer. Would NOT recommend and just want it sorted as we have no tap now in our kitchen!! Simply not good enough :-(
28-05-2020
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Simon Lelic
Excellent service and support. The softener arrived promptly, and I was able to install simply and easily. Very highly recommended!
28-05-2020
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a vs
Ordered a watersoftner over 4 weeks ago. Still no delivery or tracking info. I didn't even get a ordernumber. Was promissed delivery 'next week' and 'we will proved you tracking info'. After a couple of emails, they didn't even reply anymore. After an online chat they blamed the manufacturers for not delivering. "These are special build from the manufacturers for Netherlands. Your order will be delivered to us mid next week, so you will receive it later next week. We will send tracking once despatched." (again) If they would have communicated about the delay, instead of not responsing to my emails, I would have been satisfied. For now is 1-star the maximum for this company. Depending of delivery and their reaction, more stars maybe. For now: very un happy with Fountain Softeners! Update: After this preliminairy review they were able to react within a few hours. The reaction that longer hoses would take longer was not wat was promised in initial email. Quote; "We can do them 1500mm long from stock". A few days after this review the softner was dispatched. Upon delivery one of the boxes was damaged and one of the adaptors was cracked. This time they reacted swiftly and supplied us with a new one. About the softner: Installation was easy and water was soft. The salt water waste line adapter was broken (cheap plastic), but was not a big deal. Salt blocks are easy to use. Price of the unit was great compared to exactly the same one with a Dutch label called Aqua Cell from Holland. Although ordering from the UK is a risk if we ever have warranty issues, but the price difference was just to big. Ordering from Fountain Softners saved me hunderds of Euros. Simple Euro payment through a German bank. No conversion of € to Pound required. After the payement we received no confirmation of the order, so we were a bit worried. I've upgraded this review to 3 stars. Could have be 5 stares for just the price, but due to (lack of) communicated 3 stars is the max. .
28-05-2020
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Graham B
Scaleguard Pro drinking water system ordered, was delivered as promised. My customer very pleased.
28-05-2020
