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Bpo Companies

Forward BPO Inc

Forward BPO Inc is a BPO company located in London, England. They specialize in IT and E-Commerce services.

Introduction to Forward BPO Inc

Forward BPO Inc is an outsourcing company that was founded in 2014 in London, England. The company specializes in providing BPO services to clients in the IT and E-Commerce industries. It was established with the aim of providing high quality and cost-effective outsourcing solutions to businesses around the world. What sets Forward BPO Inc apart from its competitors is its commitment to delivering exceptional customer service and its ability to tailor solutions to meet the unique needs of each client.

Services & products

Forward BPO Inc offers a wide range of outsourcing services to its clients, including customer service, technical support, data entry, and content moderation. The company also provides e-commerce support services such as order processing, inventory management, and product listing. In addition, Forward BPO Inc offers IT services such as software development, web design, and digital marketing.

Location

Located in Kemp House on City Road in London, Forward BPO Inc is situated in a bustling area with a mix of residential and commercial properties. The area is known for its vibrant nightlife and trendy restaurants and bars. There are also many retail stores and shops nearby, making it a convenient location for both business and leisure activities. The closest public transportation options include Old Street Station (0.2 miles away), Moorgate Station (0.5 miles away), and Liverpool Street Station (0.7 miles away).

Benefits

Forward BPO Inc prides itself on its commitment to providing exceptional customer service and high quality outsourcing solutions. The company's team of experienced professionals work closely with each client to understand their unique needs and develop customized solutions that meet their specific requirements. With a focus on quality, efficiency, and cost-effectiveness, Forward BPO Inc helps businesses to increase productivity, reduce costs, and improve customer satisfaction.

Good to know

Customers should be aware that Forward BPO Inc operates on a 24/7 basis, providing round-the-clock support to clients around the world. The company also has a strict data protection policy in place to ensure the security and confidentiality of client information.

Reviews

Customers have praised Forward BPO Inc for its excellent customer service, attention to detail, and high quality outsourcing solutions. Many clients have reported significant improvements in productivity and cost savings as a result of working with the company. Overall, Forward BPO Inc has a reputation for delivering exceptional service and value to its clients in the IT and E-Commerce industries.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    conference room
  • amenity
    training room
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    security system

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a wide range of services including but not limited to customer service, technical support, data entry, accounting, and back-office support. We can also customize our services to meet the specific needs of our clients.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed successful projects for clients in various industries such as healthcare, finance, e-commerce, and telecommunications. These projects include customer service, data entry, and technical support. We can provide references upon request.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously and have strict protocols in place to protect our clients' sensitive information. We use secure servers, firewalls, and encryption methods to prevent unauthorized access. We also have strict non-disclosure agreements with our employees and conduct regular training to ensure they understand the importance of data security.

What is your pricing structure for your BPO services?

Our pricing structure is based on the specific services our clients require, the scope of the project, and the level of expertise required. We offer flexible pricing options, including hourly rates and project-based pricing. We can provide a detailed quote after discussing the specific needs of our clients.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of highly skilled professionals who are fluent in English and have experience working with clients from different countries and cultures. We also use communication tools such as Skype, Zoom, and Slack to facilitate communication and ensure clear and effective communication with our offshore teams and clients. Additionally, we assign a dedicated project manager who serves as the main point of contact to address any communication or project-related issues.