Fortis & Hooke Kent

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Reviews

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  KMG Reigate

  After a dreadful experience where they took our door away for repair and kept it for months longer than planned I then had endless problems getting them to come back when it started cracking 9 months later. They did eventually return to re-fix the cracks - supposedly there was a faulty batch of filler. But after 2 years, the filler is cracked and paint is peeling again. If this company is still trading, avoid!

  18-04-2023
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  Anna Godfrey

  We have received the worst customer service we have ever experienced in dealing with this company. We live in a conservation area so decided to have our front door restored rather than replaced. It’s a fairly simple door, so we didn’t expect it to be a complicated process, but we were evidently wrong. We paid our first deposit to the company (first going by Fortis & Hooke, then Boulton & Boyce, and invoicing via the Period Property Group) in February 2021 - our door was finally refitted in February 2022. The year long process involved constant emails and calls (often ending up speaking to an office answering machine listing ever changing operating hours). After several months the door arrived but had only been painted (in the wrong colour) - and it appeared not to have been restored at all. We sent it back and after a week or so received a seemingly templated email from Pieter with a long list of reasons to explain the delays and poor experience - all of which should have been communicated to us months before and probably meant they shouldn’t have accepted the job in the first place. He also promised a call from JP who is apparently in charge of signing off work, which never materialised. Instead of then prioritising getting our door completed and returned, to make up for the terrible experience thus far, it took another several months of chasing and apparent errors in the workshop - during which the company changed names, the phone line went down and we expected never to see the door again. Months later the door arrived in the right colour and restored (using the term lightly). However, cracks began to appear in the joins just a couple of weeks later, there is paint on the glass and the fitter splintered the wood reattaching the door knocker. But at least we do now have a proper front door instead of the off-cut bit of wood they installed when they took it away almost a year before. The only positive thing I can say is that after having to return the door Pieter said our final invoice would be waived - a reduction of about 20%. Unsurprisingly they forgot about this and still sent us the invoice, but this was quickly resolved. The service and final product was in no way worth even the reduced (still very high) amount we paid. I echo the sentiment of the previous review - avoid them any company remotely linked to this one (there appear to be several of them). Service: Refurbishment

  18-06-2022
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  karisgalliano

  Proceed with extreme caution. I commissioned this company who also trade under the Period Property Group and Boulton Boyce to renovate my 1914 front door in August 2021, the door was extracted in November 2021. It was due back around mid to late December. As the end date came and went I started to ask how it was all going. I sent countless communications, texts, messenger messages, emails, voicemails and I would estimate that the Director I was dealing with Pieter Boyce answered 5% of them if that. Having no idea what was happening with my door and with whispers of liquidation being mentioned, I demanded to be updated on the progress. At that time, I was sent an invoice with different bank details on it to the deposit invoice (same header and company name) for the full amount. I did not know if he had done any work at this point. It clearly states in Period Property Group's T&Cs that full payment would be requested once the door/windows were fitted. I refused to pay the full amount. I finally received images of my door on 8th February, see attached. They then effectively held my door to ransom saying they would return if I paid. By this time all trust and faith in Pieter Boyce and any company he was linked too was shattered. After gaining legal advice and sending him a letter demanding him to return my property and my deposit due to breach of contract he finally sent me an address in Kent to collect the door myself. For 4 months all through winter he has left me and my family with plywood boarding on my doorway and caused my untold stress and upset. We finally collected the door on the 28th Feb 2022. This was the worst company I have ever worked with, the website and quote you receive is very professional but sadly that is where it ends. Do your research on Companies House and proceed with extreme caution. Service: Refurbishment

  18-06-2022
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  Gill Addison

  18-06-2022
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  David Dwyer

  18-06-2020
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  Ricardo Gallego Gómez

  Good product, project management to be improved, excellent post sale service.

  18-06-2020
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  Sophie Hooton

  We were looking to have our sash windows repainted internally but wanted to use a specialist company who would 'understand' windows. We couldn't have been happier with the service we received from Fortis & Hooke. From the initial enquiry to the finished product we received exemplary service and I would have no hesitation in recommending Fortis & Hooke.

  18-06-2019
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  Szilard Pal

  18-06-2017