Flash Pack

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Reviews

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  Carrina Vaughan

  Over the past 14 years, I have done almost a dozen different group tours. My trip to Turkey was my first experience of Flashpack, and I can honestly say, I’m so impressed! The initial cost of the trip was the most that I’ve paid for a tour, I could have easily done a similar trip with another provider for less. But from the moment I enquired and booked, I felt truly ‘looked after’ by Flashpacker in a way that I hadn’t experienced before. The customer service from the booking team was excellent - Nothing was too much trouble. The trip itself included much more than cheaper rival companies - more (quality) activities, almost all meals, and tour leader/driver tips. These were things that I had become accustomed to paying for as extra throughout a tour previously - it was so much nicer to travel knowing it was already accounted for and made me feel more relaxed, like I wasn’t having to budget throughout or make multiple ATM withdrawals. But it was the subtle inclusions that made it special for me; being whisked straight from the airport to the hotel, instead of having to wait around for other peoples flights to land to make it worth the transfer for the driver. Little welcome treats at the first meeting. Having initial drinks included at meals out. Being given bottles of cold water on a bus journey, instead of being expected to get up earlier to source these ourselves from the shops in the morning….all of these touches just made it feel so comfortable, so welcoming and so ‘adult’. The group dynamic was perfect. Again, pre-booking I did wonder if selecting a group with a 30-40s age range would be ‘old and dull’ (I’m 36 but inside I feel younger!) However it was actually amazing! Everyone was on the same wavelength, were of course still fun, and were exactly like me - it was refreshing to be amongst others who enjoyed a good bottle of wine on a night out, instead of feeling pressured to chug cheap shots to keep up with twenty year olds! It was without drama and cliques and I felt like I could properly be myself with a generation of new friends that I connected with. Sefa, our guide, was amazing. As with most guides, he was incredibly organised and knowledgeable on the history and culture of the country. But even more than that, he just seemed to have an intuition that knew how much info we needed, and precisely when. There’s nothing worse than doing a long journey day to a new place, desperately wanting to go freshen up or explore the new surroundings, but having to endure a lengthy group chat in reception first (something sometimes necessary when a group contains unruly/distracted teenagers). He got this entirely, and accommodated our need to feel free by giving us the right amount of info in short snippets at the right times. The activities on the tour were great! The boat trip in Fetiye was incredible - again, having a spacious boat that was exclusive to our group of 14 was a special touch! And the balloon ride was the highlight of my week! I also loved the picturesque setting for the wine tasting evening…honestly Flashpack, how did you find such gorgeous places like this?! I genuinely think I will find it hard now to travel with any other companies in the future. I can’t say a bad word about anything in the trip - not one piece of constructive criticism to give! Thank goodness I discovered Flashpack whilst I still have another decade to enjoy your further tours (before I’m too old!)…I’d better start saving up!

  26-10-2022
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  Liz Hammond

  A fantastic travel company - friendly team and great customer service. I unexpectedly, last minute, couldn't make my trip as planned and the team were super on it and so supportive, helping me navigate what needed to be done. If this is any indication of the level of service they provide once on the road, it is truly first class - I look forward to booking onto another flashpack trip in the future!

  26-05-2022
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  Suzanna Mavity

  A safe place to book a holiday if going solo, sit back and let them organise everything! Our guide was excellent.

  26-05-2022
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  Javier Boronat Gallego

  26-05-2021
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  Juliette J

  Paid an exorbitant amount (£5k+)of money to go on a trip of a lifetime, to find that we didn't have enough food to eat after a long days work of transportation of 7+ hours and were often left hungry through the night. On days out we were handed a cardboard box containing a sandwich and chocolate and a battered banana, there was no ask about any allergies we might have. The upshot of this is that there was lack of quality control and one shouldn't be hungry on a holiday when they've paid in the region of thousands. On the upside I made friends of a lifetime and now independently travel with them,but, suffice to say,never again. To add in response to the owner: This case and many alongside it were investigated fully and we were offered a sweetner of £250 off a future trip, so there's no need to independently investigate it again.

  26-05-2021
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  Graham Martin

  26-05-2021
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  J Watt

  26-05-2021
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  Anam Shaikh

  26-05-2020
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  john moran

  Only done 1 trip which was amazing. Booking more in 2020

  26-05-2020
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  Clare Williams

  Great Marketing team. Well done ...and given the misleading response. There was some rain but not snow. Amongst the list it would have been nice if the transport turned up and the hotel I made my own way to had my name.

  26-05-2020