Flames Fireplaces
Flames Fireplaces is a leading company in the United Kingdom that specializes in providing high-quality gas logs, wood stove shops, and fireplace manufacturing services. They are experts in the building and construction industry, and they use state-of-the-art machinery and equipment to ensure that their products are of the highest quality. Flames Fireplaces is committed to providing their customers with exceptional service and products that meet their needs and exceed their expectations.
Introduction to Flames Fireplaces
Flames Fireplaces is a long-standing company that has been providing top-quality heating solutions for over 30 years. They specialize in gas logs suppliers, wood stove shops, and fireplace manufacturers. The company is unique because they offer a wide range of products and services to cater to their customers' varying needs.Services & products
Flames Fireplaces offers a variety of services to their customers, including chimney sweeping, installation, and maintenance. They also sell a wide range of products, such as gas logs, wood stoves, and fireplaces. Customers can choose from a variety of styles and designs to match their home decor.Location
The Flames Fireplaces store is located in Sutton Coldfield, England. The area is known for its affluent community and upscale shopping. Customers can expect to find a variety of businesses in the area, including high-end retail stores and restaurants. The store is conveniently located near public transportation, with the closest bus stop being only a 3-minute walk away. The nearest train station is Sutton Coldfield station, which is only a 10-minute drive away.Benefits
Customers should choose Flames Fireplaces because of their exceptional customer service and high-quality products. The staff is knowledgeable and always willing to help customers find the perfect heating solution for their home. The company also provides installation and maintenance services, ensuring that their customers' heating systems are always working efficiently.Good to know
Customers should be aware that Flames Fireplaces only operates within the United Kingdom. They also have a comprehensive website where customers can browse their products and services.Reviews
Customers have praised Flames Fireplaces for their exceptional service and quality products. They have also been commended for their competitive pricing and prompt installation services. Overall, customers have had a positive experience with the company and would recommend it to others looking for heating solutions.Amenities
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delivery -
installation
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showroom
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online store
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fireplace inserts
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remote control
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vent-free
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natural gas
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propane
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fireplace accessories
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customization
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warranty
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financing
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free parking
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delivery service
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online booking
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installation service
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repair service
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customization service
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financing option
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expert advice
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wood stove accessories
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fireplace maintenance
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custom fireplace design
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online shopping
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fireplace consultation
FAQ
What types of gas logs do you offer and what are the differences between them?
We offer a variety of gas logs, including ceramic, refractory, and vented logs. Ceramic logs are made of ceramic fiber and are the most realistic-looking option. Refractory logs are made of a high-temperature cement mixture and are more durable than ceramic logs. Vented logs require an open chimney and provide the most realistic flame appearance, while vent-free logs are more efficient but have a less realistic flame.Do you offer installation services for the wood stoves?
Yes, we offer professional installation services for all of our wood stoves. Our experienced technicians will ensure that your stove is installed correctly and safely.What is the warranty on your fireplaces?
Our fireplaces come with a standard 1-year warranty that covers defects in materials and workmanship. We also offer extended warranty options for an additional fee.What is the warranty for your gas logs and what does it cover?
Our gas logs come with a standard 1-year warranty that covers defects in materials and workmanship. This warranty does not cover damage caused by improper installation or use.What is the warranty for the wood stoves?
Our wood stoves come with a standard 2-year warranty that covers defects in materials and workmanship. We also offer extended warranty options for an additional fee.Reviews
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Chris Jones
From start to finish Paul and the team have been superb, great advice and guidance, as promised the finish is amazing, i am so pleased with my new log burner and fire surround it has transformed my lounge. The team who installed it have been professional, quick and very tidy, a true pleasure to do business with would totally recommend
18-04-2023
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Ken Rogers
Expensive; quoted £2065 to exchange a gas fire. Fireside factory( Redicap trad est) Same fire £650, fitting £150. Saved £1265. Pays to shop around....
18-04-2023
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James Clark
Had my gas fire serviced by Flames. This cost £75 for about 20 minutes' work but I suppose it's normal for tradesmen to charge an hour's work for any part of an hour, so that was fair enough. I was told by the engineer that parts of the pilot assembly needed replacing. The engineer said this was a cheap part that was fairly quick to replace, but when the quote from the service manager Paul Hughes came through it was very high. I called to ask for a breakdown of the cost but Paul refused to do this and refused to tell me which parts he'd be ordering - we were basically told to just accept the price he'd quoted blindly or go elsewhere. I would have thought if I pay for a service of my fire it at least entitles me to know which parts are faulty, if any. If you want to be overcharged, kept in the dark and spoken to rudely, then by all means use Flames for your gas fire servicing needs. Otherwise I'd recommend looking elsewhere.
18-03-2023
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H Hill
This is a well located shop, Ideal for public transport as bus stops right outside for all locations plus plenty local car parking. Plenty of fires /fireplaces on display. The thing here is,you get good service and attention. Nice people who attend to you.
18-12-2022
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Nigel Buckle
18-12-2022
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sue frost
Amazing company very professional. Andy and Nigel were a brilliant team can’t recommend them highly enough. Thanks guys
18-12-2022
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shabir hussain
Service with a smile. All the staff are helpful and willing to give advice.
18-10-2022
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Susan Davies
Highly recommend Flames Fireplace. A local family run business, knowledgeable who provided an excellent service with great communication. We are thrilled with our new fireplace. Thanks 😊
18-10-2022
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paulette hughes
Fantastic service and very personal service excellent always help with everything and follow up after service sales
18-10-2022
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Heather Shrimpton
My 85 year old mum was struggling to light her existing gas fire. The service we received was both extremely professional and friendly - from the advice on the most suitable fireplace model through to installation. Would not hesitate to recommend and mum is now looking forward to winter!
18-09-2022
