Fix My Bag
Fix My Bag is a company based in Maidenhead, England that specializes in luggage repair services and household services. They are dedicated to providing high-quality repairs for all types of bags and luggage, ensuring that their customers can travel with peace of mind. With a focus on customer satisfaction, Fix My Bag is committed to delivering exceptional service and expert repairs.
Introduction to Fix My Bag
Fix My Bag is a company that specializes in luggage repair services. Founded in 2010, the company has been committed to providing high-quality repair services for all types of luggage. What makes this company unique is their attention to detail and their ability to repair even the most damaged luggage.Services & Products
Fix My Bag offers a variety of services including zipper repair, handle replacement, and wheel replacement. They also offer repair services for household items such as handbags, briefcases, and backpacks. Customers can purchase repair services online or at their physical location in Maidenhead.Location
Located at Unit A, Berkshire, Boyn Valley Industrial Estate, Boyn Valley Rd, Maidenhead SL6 4EJ, Fix My Bag is situated in a bustling industrial area. The area is home to many different types of businesses, including manufacturing and distribution companies. Customers can expect to experience a lively and dynamic atmosphere in the area. The closest public transportation options are the Maidenhead Train Station, which is 2.5 miles away, the Furze Platt Train Station, which is 1.9 miles away, and the Maidenhead Bus Station, which is 2.2 miles away.Benefits
Customers should choose Fix My Bag because of their exceptional repair services and attention to detail. The company uses only the highest-quality materials and employs skilled repair technicians to ensure that every repair is done to perfection. Additionally, their online booking system makes scheduling a repair quick and easy.Good to Know
Customers should be aware that Fix My Bag only offers repair services and does not sell new luggage or other household items.Reviews
Customers have praised Fix My Bag for their excellent repair services and fast turnaround times. Many have noted that their luggage looks as good as new after being repaired by Fix My Bag.Amenities
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free estimate -
warranty
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credit card acceptance
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delivery service
FAQ
What types of luggage do you repair?
We repair all types of luggage, including suitcases, duffel bags, backpacks, and more.How long does the repair process typically take?
The repair process can vary depending on the extent of the damage and the type of repair needed. We aim to complete repairs as quickly as possible, typically within a few days.Do you offer a warranty or guarantee on your repairs?
Yes, we offer a 90-day guarantee on all repairs we perform. If you experience any issues with your repaired luggage within 90 days, we will fix it at no additional cost.What is the cost of the repair services?
The cost of our repair services varies depending on the type of repair and the extent of the damage. We offer free estimates before starting any work on your luggage, so you know exactly what to expect.Do you provide a free estimate before starting any work on the luggage?
Yes, we provide free estimates for all repair services. Our team will inspect your luggage and provide a detailed estimate of the cost and timeline for the repair.Reviews
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William Tyler
Hugely impressed by the speed and efficiency, great and clear communication and a decent price, so much better to fix something than just throw it away and buy new!
28-12-2022
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Sabine Theis
28-12-2022
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Marylu Barrett
Very difficult to send them the bag because I would not be given a label. When I finally sent the bag, they sent it back still broken. Wasted time and money. They have no phone number to reach and have slow and misleading customer service through email.
28-12-2022
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Chris Stonier
Great repair. A little delay in getting the quote however communications were very good and prompt. The repair was impeccable - looks like new. (Zip replacement) I was a little concerned after sending my bag and reading reviews but my experience was very good. Hopefully a few more customers who receive a good service spend a couple of minutes to share their experience.
28-11-2022
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Jonty
Awful company with awful customer service. Don't even bother. Either you can drop your suitcase at their location in Berkshire or they conveniently offer to arrange a collection. And they even let you choose a collection date. For people with jobs, this sounds like a good option. Except it isn't. Naturally the courier is a third party, in this case DHL. FixMyBag don't send you confirmation of the collection, nor do they update if you the collection date changes, which happened in my case, nor do they send you updates on the courier, nor do they give you a narrower collection slot. Not everyone can sit around at home all day waiting on a DHL driver to arrive on any day at any given moment. You can't reach this company by phone and emails take 72hrs for a response, if at all. Just save yourself the time and effort and don't bother with this company.
28-09-2022
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Jason Hunter
Send clear pictures of my bags handle broken. Which they clearly didn’t look at collected my bag kept it for two weeks charged me £15 for the privilege of taking my to their workshop to be told they couldn’t repair it as there was no parts available. A simple check of the pictures I sent could have decided if parts where available. Of course the £15 is none refundable so basically sent my bag for a £15 vacation. Avoid st all cost rubbish communication and terrible service !!!
28-07-2022
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Livia Trif
Both zip sliders have been pulled out off my luggage, leaving the hard case with a bare zipper. I’ve sent the bag in and it was done in no time and perfectly. £35 well spent, for a suitcase that costs £449. They even helped with the paperwork, in order for me to claim the money back from the airline. Great customer service! Thank you!
28-05-2022
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Joe T
A total con. Recently changed their name from K2 Global because their reputation is so bad. They provided an online quote for repairing a crack in my suitcase, which I accepted, and charged me £15 to collect my bag via DPD. 24 hrs later I received an email saying they couldn’t repair it for multiple non-specific reasons: lack of parts (not the customer’s problem) unseen/unreported damage (I filled out their form and provided photos), lack of warranty (irrelevant, they offered a quote for repair out of warranty). When I queried they said they can’t make any assessments until seen in person, so clearly the form customers are asked to fill out and the photos requested in advance are meaningless. They wouldn’t return my delivery fee and just sent the case back still broken. I basically paid them £15 to have DPD take my case on a day out. Avoid.
28-05-2021
