Fitness Superstore

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Reviews

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  Maria Tsk

  If I could a negative review to these thieves I would. If a product is faulty or you need to return it, they make you pay for the courier. Mind you that it cost me more than 150 pounds just for the return. when they received it, they charged me for the external packaging because it was ripped (which was already ripped when they delivered it). They claimed pieces were also missing, but when I asked what exactly so I can raise it with the courier, they said they didn't know!! appalling behaviour, rude people talking to customers! keep your money and shop somewhere else!!!!

  25-05-2023
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  Daniella Rossi

  Very disappointed to be writing this review. It has been almost six weeks since I informed Fitness Superstore that the Spirit treadmill I received was defective and could not even be assembled. At first, I was happy for the treadmill to be repaired, but after waiting for five weeks, the repair never happened. I was contacted at the end of this period by a repair person giving me one-day notice of a visit on a working day, which isn’t workable for most working people. I asked to reschedule, but again, days went by with no contact. I have since asked for a refund and for a collection date of the faulty treadmill. Ten days later, this has also not happened. All the way along, Fitness Superstore has been communicative, and agrees that the product is faulty and that I am eligible for a repair or refund. However, throughout this process they have past me on to either third party repair teams or the manufacturer, Dyaco, neither of which are at all responsive or prompt. Weeks go by and nothing happens. Just to clarify, I purchased the treadmill and arranged delivery directly from Fitness Superstore, not Dyaco. I’m now out almost £2000 for a defective treadmill and unfortunately have to log a complaint with Citizens Advice to get my refund while the unusable machine takes up space in my home. Totally unacceptable and an appalling customer service experience overall. Seeing many of the other one-star reviews here, this is a clearly a common problem.

  12-05-2023
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  James Day

  26-01-2023
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  Sarah Steward

  Visited and order a bike here today great customers service and Gemma was very helpful with all questions we had

  26-01-2023
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  Rebecca Lehman

  My partner and I purchased a treadmill through the Chelmsford Fitness Superstore. We are over a month into our experience and have a non-functioning treadmill taking up space in our home. We have twice (so far) had couriers no-show despite receiving multiple communications on the day that the person is on the way. In both cases, after the staff looked into it, we learned that the decision to not complete the order was made before we were repeatedly messaged they were coming. Once the treadmill was finally delivered - after a week of calls/emails trying to sort out delivery and having to re-arrange our work schedules to ensure we were there - we waited for assembly rather than try to assemble ourselves. The sales staff did work to prioritise our assembly, which we appreciate. We paid for their team to assemble the machine to ensure it was done correctly - the assembly team notified us at the end of their work that the treadmill does not work and demonstrated the issue. They did not communicate this back to the Fitness Superstore team in a timely manner as they said they would, so we called/emailed. Due to the team's failure to communicate, we had to go back and forth to establish that the machine is not working. Given the price and not wanting to deal with a machine that was broken from the start with only a limited warranty, we did not want a repair but rather a replacement or a refund. We opted for refund given the incredibly long timeline quoted for a replacement. Ironically, if we made a new purchase it could be delivered in days, but a replacement would take many weeks. So, as I write this, we are now stuck waiting for the non-functioning treadmill to be picked up by their team. This leaves us unable to get a working treadmill from another vendor due to limited space in our home. The staff have communicated politely in each interaction we've had, even when we express frustration at the incorrect information, the long timelines, and the loss of time (and thus money) this has caused. Overall, the organisation seems to operate quite unprofessionally and in our case sold a faulty product. (Review cross-posted on TrustPilot)

  26-01-2023
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  Andrew Alinda

  Loved this place! Awesome staff

  26-11-2022
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  DANK FAM

  Friendly, helpful and personal instore service.

  26-10-2022
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  Pamela York

  I was looking for a spinning bike and was served by Gemma she was very helpful and patient she guided me through them all and let me try them all out as long as I wished she explained all the components, in the end i went for the most comfortable quiet bike with built in classes on the computer. The Bowflex C7 . Would highly recommend this shop for trying before you buy A+ Shop and staff

  26-09-2022
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  Mat Court

  Fantastic service in there from Aran. Really knew his stuff and advised me on my exercise bike purchase. Loads of products to try. Very good.

  26-05-2022
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  djslider01

  These guys know their stuff. Recommended an in store visit.

  26-05-2022