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Bpo Placement Agencies, Bpo Companies

Firstsource

Firstsource is a leading BPO company based in Derby, England. They specialize in providing BPO services and are one of the top BPO placement agencies in the UK. In addition, they also offer IT & E-Commerce services to their clients. With a strong focus on delivering quality services, Firstsource has established itself as a trusted partner for businesses looking to outsource their operations.

Introduction to Firstsource

Firstsource is a BPO company that was founded in 2001 in India. The company provides business process management services to various industries including IT and e-commerce. What makes Firstsource unique is its focus on improving customer experience through technology and innovation.

Services & Products

Firstsource offers a range of services including customer service, technical support, collections, and data analytics. Customers can also buy customized solutions depending on their needs. The company's IT and e-commerce services include digital transformation, analytics, and automation.

Location

Firstsource is located in Derby, England, in the DE24 8HY area. The location is home to various businesses including retail stores, restaurants, and cafes. Customers can expect to experience a vibrant and diverse community in the area. The three closest public transportation options are the Derby Midland Railway Station (1.1 miles), the Derby Bus Station (1.2 miles), and the Peartree Railway Station (2.4 miles).

Benefits

Customers should choose Firstsource because of its focus on delivering quality services that improve their business operations. The company's expertise in IT and e-commerce solutions is also a major advantage for customers looking to improve their digital presence.

Good to know

Customers should be aware that Firstsource also operates as a placement agency, providing job opportunities to job seekers in the BPO and IT industries.

Reviews

Customers have praised Firstsource for its professionalism, quality services, and commitment to improving customer experience. Many have also commended the company for its innovative approach to technology and automation.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    training room
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot
  • amenity
    security system
  • amenity
    technical support
  • amenity
    it solutions

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a range of services such as customer service, technical support, back-office support, data entry, and analytics. We also provide customized solutions based on the specific needs of our clients.

Can you provide examples of successful placements you have made in the past?

Yes, we have successfully placed candidates for various positions such as customer service representatives, technical support analysts, data entry operators, and more. Our clients have reported increased productivity and satisfaction with our placements.

How do you ensure confidentiality and security of client information?

We have strict security protocols in place to ensure the confidentiality and security of client information. This includes limiting access to sensitive information, using secure communication channels, and implementing data encryption.

What is your pricing structure for your BPO services?

Our pricing structure is customized based on the specific requirements of our clients. We offer competitive pricing and ensure that our clients get the best value for their investment.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of experienced professionals who are proficient in English and other major languages. We also provide training and support to our offshore teams to ensure effective communication and collaboration with our clients. Additionally, we use technology tools such as video conferencing to facilitate communication.

Reviews

  • Mike Smith

    12-05-2023

  • Paul Reynolds

    Pester you behalf of energy companies to fit a smart meters

    12-05-2023

  • Thomas Egan

    26-03-2023

  • Josh C

    E,on next obviously use them to call to find out the reasons why people leave. The girl on the phone sounded like she couldn't be asked to talk and was depressed. So lovely 😅 the same as e.on next haha

    26-02-2023

  • Joe Hughes

    26-02-2023

  • Mandy Bainbridge

    26-02-2023

  • Lou

    I applied here for a work from home job, there was 16 of us to start with, we were all close friends by the end of training. The office lot were really against the people that are not in the office and I think that’s why we ended up being so close, they would talk about you behind your back with other coworkers and the TLs would set you up to fail with the lack of support. They would also lie to get people into trouble (especially if calls weren’t recorded or it was your word against theirs) and that’s how most people lost there jobs. We had two TLs for a long time and was considered lucky but they were never there to help, they’re only there to breath down you neck when something went wrong due to the lack of help. The people that worked in the office were praised in front of our faces and could never do no wrong even if we all witnessed it. Most of us left due to how toxic the workplace is, that’s if we wasn’t let go first due to all the lies circling. The job it’s self I loved and it would probably be a great place to work if you still act like a child.

    26-12-2022

  • shannon bruce

    26-07-2022

  • Mario kaira Sillah

    26-06-2022

  • T. N. Bull

    Great bonus structure and fantastic place to work with added incentives.

    26-05-2022