Firstsource Solutions
Firstsource Solutions is a leading BPO placement agency based in Warrington, England. They specialize in providing IT and e-commerce solutions to businesses across the United Kingdom. With a focus on delivering high-quality services, Firstsource Solutions helps companies streamline their operations and improve their bottom line.
Introduction to Firstsource Solutions
Firstsource Solutions is a global provider of business process management services. Established in 2001, the company has been providing excellent customer service for almost two decades. What makes Firstsource Solutions unique is their expertise in the IT and E-commerce industry, which allows them to provide a wide range of services to their clients.Services & Products
Firstsource Solutions offers a variety of services such as customer management, data processing, and analytics. They also specialize in IT and E-commerce services such as web development, application development, and digital marketing. Customers can purchase these services on a project basis or as part of a long-term partnership.Location
Firstsource Solutions is located in Cinnamon Park, Warrington, England. The area is known for its business parks and office buildings, making it an ideal location for BPO placement agencies. Public transportation options include bus stops located within a 5-minute walk from the office building, as well as a train station located 2 miles away.Benefits
Firstsource Solutions stands out from other companies in the industry due to their expertise in the IT and E-commerce industry. This allows them to provide a wider range of services to their clients, making them a one-stop-shop for business process management needs. Additionally, their focus on customer service ensures that clients receive the best service possible.Good to Know
Customers should be aware that Firstsource Solutions is a global company with locations in multiple countries. This allows for a wider range of services, but also means that communication may take longer due to time zone differences.Reviews
Customers have praised Firstsource Solutions for their excellent customer service and expertise in the IT and E-commerce industry. They have also noted that the company is reliable and delivers high-quality results in a timely manner.Amenities
-
computer training -
job placement assistance
-
career counseling
-
interview preparation
-
background check
-
technical support
-
it solutions
-
e-commerce solutions
FAQ
What is the process for selecting and screening candidates for BPO placements?
At Firstsource Solutions, we have a rigorous process for selecting and screening candidates for BPO placements. We begin with a thorough analysis of the client's requirements, followed by a detailed job description for the position. We then source candidates from our extensive network and conduct multiple rounds of interviews to assess their skills and fit for the job. We also conduct background checks and verify their employment history, education, and references before presenting them to the client for consideration.Can you provide examples of successful placements you have made in the past?
Yes, we have a track record of successful placements in various industries, including IT and e-commerce. Our clients have provided positive feedback on our candidates' performance, and we have achieved high retention rates for our placed employees. We can provide testimonials and case studies upon request.How do you ensure confidentiality and security of client information?
At Firstsource Solutions, we take confidentiality and security very seriously. We have strict policies and procedures in place to protect client information, including secure data centers, access controls, and employee training on data protection. We also sign non-disclosure agreements with our clients and ensure that our employees adhere to strict confidentiality policies.What kinds of training and support do you offer to candidates once they are placed?
We provide ongoing training and support to our placed candidates to ensure their success in the job. This includes on-the-job training, performance feedback, and mentoring. We also offer upskilling courses and professional development opportunities to help our candidates advance in their careers.How do your fees and pricing structure work for your placement services?
Our fees and pricing structure for placement services vary depending on the job requirements and complexity. We work closely with our clients to understand their budget and provide a transparent pricing structure. Our fees are typically a percentage of the candidate's annual salary, and we do not charge any upfront fees. We also offer flexible payment terms and a guarantee period for our placements.Reviews
-
Jack Rydeheard
Great place to work, really look after their staff
30-04-2023
-
John White
28-04-2023
-
kendel jeffers
28-04-2023
-
Brenda Darlington
Lovely afternoon spent with good friends. Feel that all staff are not entirely aware of gluten free foods.
28-04-2023
-
Faria Rashid
The worst company to work for. The pay is never correct and staff are treated horribly.
28-12-2022
-
Fiona Stanley
I have had a poor experience since leaving Firstsorce. I desperately wanted and needed to work part time, the work was relentless. There is a peculiar work ethic there. You must come into work regardless of how ill you are. One team leader was told he had to come in while he had Covid. If you have any ongoing mental health problem that makes you vulnerable, think carefully before agreeing to work there.
28-11-2022
-
The Ravello Channel (T.R.R.C)
It is completely unethical and most likely that simply because I said I wasn't happy about being invited to a Disciplinary hearing after I on several occasions expressing told the company that I was not continuing with the role that you have refused to make arrangements to collect your equipment and now your withholding money that rightfully belongs to me causing my 3yr old autistic son to suffer. Shame on you all and release my wages!!!!
28-11-2022
-
Michael Ward
If they continue to call I'll just keep ignoring
28-09-2022
-
Julia O'Neill
28-05-2022
-
Oussama Ben Hamed
28-05-2022
