FirstPort Retirement Property Services Ltd

FAQ

Reviews

• 

  olaosebikan oyediran

  A sincere Review from: As an update to my previous review. My electricity bill for 14a unit drive, cradley Heath as been sorted, after I had to travel all the way from Birmingham to slough, to present all the contract documents I signed with Nathan and complete property to the staffs I met at British Gas head office. Even though Nathan, my landlord could not solve my problem. I am sincerely grateful that the staff I met where not been bias they heard me out and resolved the problem. Thanks to the British Gas officiating at slough. Although I was angry with Nathan, he was still racing the issue of bitting point and I told him that the truth has been revealed, if need be for the bitting point to be done he can do it for the subsequent tenants in other to avoid similar reoccurrence of the experience I went through ( saying that he taught the meter number I was given was for my flat over the last seven year that there was a mistake) . Although, I gave Nathan a call to to let him No that my new bill as arrived and it is sorted, he visited my flat today for the rent issue because I have been trying to move out of the apartment since March ending, I brought it to his notice that I would finally be leaving next week if all things been equal. Although I would if used my deposit for my rent because I already have trust issues for the what happened on the utility bill issue. Not with standing according to my culture and tradition, I had to a say a very big thank you to Nathan, my landlord, Complete for letting out the flat to me and apologise for the review not because I was at fault but because I was angry, and was push to the wall after calling for other tenant to view the property at first week of may and gave good recommendations about the company with a hope them resolve my utility bill, but nothing was done, but cps came up with excuses. Notwithstanding I want to use this medium to let people take not that you always believe in God and take step to solve your problems your self through the wisdom of God because you do not no who is genue. Finally, my immensely and unreserved appreciation goes to the British Gas staff at slough and the man that responded to my call on phone. Once again complete property is good except for the clause I not doing thing right as regards to my utility bill and not being informed for my council tax and I hope they would do my reference for my next home rent because I have been a good tenant not until when I felt that someone is on the game of play on my intelligence, but the explanation I was given by British Gas was that I was given an estimated bill because they could not have access to my meter reading. Amazingly what I have been sending mail for, calling for since January was resolved under 30 minutes after visiting slough last week Wednesday and presenting the letter agreement with my start up meter reading, my British Gas welcome note and my current meter reading which not in any conformity with my welcome letter details and the picture evidence given to me by Nathan and the one I snapped. Thank you immensely and stay blessed.

  19-05-2023
• 

  Ben

  If I could give zero I would, probably one of the worst companies I have ever had to deal with. If you are thinking about buying a property with First Port as the management company, think again . I have spent probably 6 hours on hold during the last month just trying to get a management pack organized, they first of all lost the original email request.

  05-05-2023
• 

  John Mcmorran

  Absolutely impossible to contact and never anywhere to be seen and jobs just get ignored

  26-04-2023
• 

  Kathleen McShane

  I would give no stars if I could. This review may be a bit long but I am very frustrated. This Company, who were on Ripoff Britain a few years ago, have just taken over the the flats where my mum lives, from Freemont. Mum, who is 86 in a few weeks & gets confused, received a letter to say they were 'paperless' but to arrange a Direct Debit to phone a certain number, which I did for her, but the automated service asks for your card details. I then rang another number and after a while spoke to a lady who refused to speak to me as I was not mum, which I understand, but I didn't want to discuss the account, I just wanted a direct debit form sending. I explained that mum doesn't own a computer & doesn't want to be 'paperless' but she insisted on speaking to mum but mum wasn't with me as I was at work & live 45 mins drive away. She then said that mum could e-mail, so I said again that mum doesn't have an e-mail or computer I just wanted a Direct Debit form sending out, but again she said there was nothing she could do so I hung up. I asked my sister who lives near my mum to ring them from mums house to get mum to authorise them to speak to her & myself, which she did giving them names, phone numbers, e-mails etc, she was then put through to the Direct Debit department but after 40 mins she still hadn't spoken to anyone so hung up as she was due back at work. I rang back the next day, was asked for my name, & he was going to put me through to the Direct Debit department but I said I couldn't wait long as I was at work & so he gave me an e-mail address, that was a waste of time because when I e-mailed I had an automated reply to say I would not get an individual reply so I didn't know if a Direct Debit would be sent. I then phoned the next day & the lady I spoke to said there was no record of me or my sister being set up on the account, back to square one. I hung up as I was pretty fed up by now, but rang again later and spoke to a man who took my name & said he would put me through to the Direct Debit dept. When I asked if he had found my details he said he had, so I questioned him as to why the previous lady could not find my details & he said he didn't know but would look into it. Again put through to the direct debit team and after an hour I spoke to a lovely lady called Jackie, but she couldn't find a note of my details, or my sisters either, so how did the previous guy find them!! I explained the problems we were having and she then said that they could arrange for a Direct Debit form to be sent out without having my details, or authority form mum, which I knew was the case but obviously customer services don't. First Port customer service is absolutely appalling.

  26-03-2023
• 

  Jacqueline Sysum

  Dreadful company...do not use..if you have a choice!!!

  26-02-2023
• 

  lee bradshaw

  Disgusting service. Property manger company ???? Gardner cut my gas pipe over Xmas. Had emergency gas out in the middle of night for the smell. And we worked out happened. First port told me to sort and they would be pay back. No chance not answering calls or msg. Will be taking it further. Theses cowboys need to be on watchdog tv programme

  26-02-2023
• 

  Catherine Culligan

  Terrible customer service, trying to charge me for previous owners debt, check your bills

  26-01-2023
• 

  Sohail Khan

  The worst maintenance company I have come across it’s been over two weeks my front gates are not working they are left open day and night. No floor lights working in the car park, I’ve called so many times their customer service is based in South Africa, I have called the manager several times. All I get told is the job has been logged on but nothing has been resolved. Very bad customer service would not recommend to anyone all they are good at is taking money and when there is an issue it doesn’t get resolved.

  26-12-2022
• 

  chaurntae b

  Appalling service, calling up for something as simple as property managers details will leave you on hold for 1hr and eventually the phone being put down. Incredibly high service fees each year which you can not see actually being implemented in repairs. I viewed the property in December and moved in in April and the fence around the property was broken then, the fence has still not been fixed even after paying £2,000 for the year and a “redecoration”. The redecoration is horrible quality, paint is peeling already, door was sealed shut with varnish, splatters all over the banister and lazily painted skirting’s. They even check the property every few weeks and haven’t bothered to repair the a4 sized hole in the front door and even after personally requesting a repair we have had no attempt to fix it. The decorators just came and painted the door going around the giant hole! It is now -2 degree weather with snow and the communal entrance has a giant hole in it. Carpet and dirty and they refuse to fix them, the fire alarm was left hanging from the ceiling from April to December. I can’t imagine having worse service. Particularly when charging almost £1,000 every 6 months. If you find out a property is serviced through firstport do NOT buy it.

  26-12-2022
• 

  Isaac Kim

  Don't live in an estate managed by these guys.

  26-12-2022