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Bpo Placement Agencies

First Call Helpdesk Ltd

First Call Helpdesk Ltd is a Bpo Placement Agency based in Newbury, England. They specialize in providing IT and E-Commerce solutions to their clients.

Introduction to First Call Helpdesk Ltd

First Call Helpdesk Ltd is a BPO placement agency situated in Newbury, England. The company was established with the aim to provide top-notch customer service solutions to various IT and E-commerce businesses. The company's unique approach to customer service sets it apart from other companies in the industry.

Services & Products

First Call Helpdesk Ltd offers a range of services to its clients, including technical support, customer service, telemarketing, and back-office support. The company also provides customized solutions to fit the specific needs of its clients.

Location

First Call Helpdesk Ltd is located in Kingfisher Court, Newbury. The area is known for its bustling business environment, where various businesses thrive. The location is easily accessible via public transportation, with the nearest bus stop, Newbury Park, being only 0.2 miles away. The Newbury train station is also located nearby, at a distance of 1.4 miles.

Benefits

First Call Helpdesk Ltd prides itself on providing exceptional customer service solutions to its clients. The company's team of experts is highly knowledgeable and experienced, ensuring that clients receive the best service possible. The company also offers customized solutions, ensuring that clients' specific needs are met.

Good to know

Customers should be aware that First Call Helpdesk Ltd is committed to providing the highest level of customer service possible. The company's team of experts is available 24/7 to assist clients with any issues or concerns.

Reviews

Customers have praised First Call Helpdesk Ltd for its exceptional customer service and customized solutions. They have also commended the company's team of experts for their professionalism and expertise.

Amenities

  • amenity
    computer training
  • amenity
    online testing
  • amenity
    job placement assistance
  • amenity
    resume writing
  • amenity
    career counseling
  • amenity
    interview preparation
  • amenity
    background check
  • amenity
    technical support
  • amenity
    it solutions
  • amenity
    e-commerce solutions

FAQ

What is the process for selecting and screening candidates for BPO placements?

At First Call Helpdesk Ltd, we have a rigorous process for selecting and screening candidates for BPO placements. We start by reviewing resumes and conducting initial interviews. Then, we administer skills tests and behavioral assessments to ensure that the candidate has the necessary skills and personality traits for success in the role. Finally, we conduct thorough background checks and verify references to ensure that the candidate has a strong track record of reliability and professionalism.

Can you provide examples of successful placements you have made in the past?

Yes, we have made many successful placements in the past. For example, we placed a customer service representative with a large e-commerce company who received consistently high customer satisfaction ratings and was eventually promoted to a management role. We also placed a data entry specialist with a financial services firm who was able to improve efficiency and accuracy in their department.

How do you ensure confidentiality and security of client information?

At First Call Helpdesk Ltd, we take confidentiality and security very seriously. We have strict policies and procedures in place to ensure that client information is protected at all times. This includes secure data storage, limited access to sensitive information, and regular training for our staff on best practices for data security.

What kinds of training and support do you offer to candidates once they are placed?

We offer a variety of training and support to candidates once they are placed in a BPO role. This includes initial onboarding and orientation, ongoing skills training, and regular performance feedback. We also provide access to resources and support for personal and professional development.

How do your fees and pricing structure work for your placement services?

Our fees and pricing structure for placement services vary depending on the specific needs of each client. We work closely with our clients to understand their requirements and provide a customized pricing proposal that reflects their unique needs and budget. We are committed to providing transparent and competitive pricing for all of our services.

Reviews

  • Katie Walton

    28-05-2022

  • Matt Hams

    As a MSP for the help desk for Service I manage I cannot praise this company enough. They have a fantastic team of extremely well trained agents who are passionate about delivery a high standard of service to every customer they speak to. They are flexible for upscaling of the service when the need arises. They offer competitive prices and highly recommend them to others.

    28-05-2018

  • Joe Walton

    28-05-2018