Firetree Chocolate
Firetree Chocolate is a UK-based company that specializes in crafting high-quality chocolates. As Chocolate Artisans, they use only the finest ingredients to create unique and delicious flavors that are sure to delight any chocolate lover. Their products are perfect for those who appreciate the finer things in life and are looking for a premium chocolate experience. Firetree Chocolate is a leader in the Food & Beverage industry and is committed to providing their customers with the best possible products and service.
Introduction to Firetree Chocolate
Firetree Chocolate is a company that was founded in 2017 by Martyn O'Dare and David Zulman, who are both passionate about chocolate. The company's main purpose is to create high-quality chocolate using rare cocoa beans sourced from around the world. Firetree Chocolate's unique selling point is that they are one of the few chocolate artisans who use rare cocoa beans in their chocolates. They believe that using rare cocoa beans gives their chocolate a unique taste that cannot be found in other chocolate products in the market.Services & Products
Firetree Chocolate offers a wide range of chocolate products, including dark chocolate bars, milk chocolate bars, and chocolate truffles. All their products are made using rare cocoa beans sourced from different parts of the world. They also offer vegan and gluten-free chocolate options for customers with special dietary requirements.Location
Firetree Chocolate is located in Orton Southgate, Peterborough, in the United Kingdom. The area is known for its industrial estates and business parks, which are home to various businesses. Customers can expect to find a mix of manufacturing and service businesses in the area. There are also several public transportation options near the location, including the Stagecoach Bus Depot (0.4 miles away), the Orton Southgate Bus Stop (0.5 miles away), and the Peterborough Railway Station (3.8 miles away).Benefits
Customers should choose Firetree Chocolate because they offer a unique and high-quality chocolate experience that cannot be found in other chocolate products in the market. The company's use of rare cocoa beans in their chocolates gives their products a unique taste that is unmatched by other chocolate brands. Additionally, Firetree Chocolate is committed to using sustainable and ethical practices in their cocoa sourcing and production processes.Good to know
Customers should be aware that Firetree Chocolate's products may be more expensive than other chocolate brands due to the use of rare cocoa beans. However, the high-quality and unique taste of their chocolates make them worth the extra cost.Reviews
Customers have given Firetree Chocolate positive reviews, praising the company for their unique and high-quality chocolate products. Many customers have commented on the unique taste of their chocolate, which they attribute to the rare cocoa beans used in the production process. Customers also appreciate the company's commitment to sustainability and ethical practices in their cocoa sourcing and production processes.Amenities
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handcrafted chocolates -
gift baskets
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delivery service
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gluten-free options
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dairy-free options
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vegan options
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organic ingredients
FAQ
What is the sourcing and quality of the cocoa beans used in your products?
We source our cocoa beans from small farms around the world, with a focus on quality and sustainability. We work directly with farmers to ensure fair prices and responsible farming practices. All of our beans are carefully selected and roasted to bring out their unique flavor profiles.Can you provide information on the ingredients used in your chocolate, including any potential allergens?
Our chocolate is made with simple, high-quality ingredients including cocoa beans, sugar, and cocoa butter. We do not use any artificial flavors or preservatives. Some of our products may contain nuts or dairy, so please check the label carefully if you have any allergies.What is the shelf life of your products and do you have any recommended storage instructions?
Our chocolate has a shelf life of approximately one year when stored in a cool, dry place away from direct sunlight. We recommend storing our chocolate at room temperature (around 18-20°C) and avoiding any extreme temperatures or humidity.Do you offer any customization options for your chocolate products, such as custom molds or flavors?
Yes, we offer a range of customization options for our chocolate products. We can create custom molds, packaging, and flavors to suit your needs. Please contact us for more information on our customization services.What is your policy on returns or refunds for damaged or unsatisfactory products?
We take pride in the quality of our products, and we want our customers to be completely satisfied with their purchase. If you receive a damaged or unsatisfactory product, please contact us within 14 days of receiving your order and we will arrange for a replacement or refund. Please note that we may ask for photographic evidence of the damage.Reviews
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Jasmine G
28-03-2023
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Fay Done
I recieved Firetree chocolate as part of a Christmas hamper. I've never had it before & think it tastes delicious! Such a beautiful & unique flavoured dark chocolate. I will be enjoying more in the near future. Thank you.
28-01-2023
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Edward S
Truly the best chocolate I know of. I get through their bars like nobody’s business & can’t recommend them enough
28-05-2022
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David Spence
I can honestly say that the service provided by Firetree has been nothing short of appalling. We placed an order back in November and we have still not received any chocolate despite a string of e: mails between us. They have given varying reasons for the none delivery even suggesting that it had been delivered. When we asked for the tracking number, so we could check ourselves, they did not reply. In March we had no option but to ask for a full refund and, once again, they have not replied. If this company is legitimate, which we are beginning to doubt, use them at your peril. The only reason we have given 1 star is that there is no provision for a zero rating.
28-05-2022
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Michelle Spence
My husband placed an order with Firetree on 29th November as a Christmas present for a friend. We contacted them on 6th of December to let them know that it hadn’t arrived. They replied on the 7th December explaining that they were having problems with delivery by Royal Mail. As the chocolate still hadn’t arrived by 23rd December, we contacted them again (at this point we were disappointed and resigned to the fact that it wouldn’t arrive in time for Christmas). We received no response. We contacted them again on 5th January and they replied the same day saying that they were experiencing delays with Royal Mail still. We were told that they were sending a replacement that would arrive within the next couple of days. Needless to say, that didn’t happen. We contacted them again on 16th January to tell them that the goods still hadn’t arrived and we are still awaiting a response. I have never written a review before but felt the need to warn prospective purchasers to be weary of ordering anything from Firetree that they may want in a hurry. In their own words, they are currently experiencing delivery problems. Very disappointed! Would have given zero stars but there wasn’t the option.
28-05-2022
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Rolandas Levickis
28-05-2022
