Firegroup
Firegroup is a leading company in the fireplace manufacturing industry. Based in Edinburgh, Scotland, Firegroup specializes in building and construction of high-quality fireplaces. With years of experience and expertise, Firegroup is dedicated to providing its customers with the best products and services.
Introduction to Firegroup
Firegroup is a company that specializes in manufacturing fireplaces, and it is located in Edinburgh, Scotland. The company was established with the aim of providing high-quality fireplaces that add warmth and style to any living space. Firegroup is unique because it has a team of experienced craftsmen who use traditional methods to create modern fireplaces that are both functional and aesthetically pleasing.Services & Products
Firegroup offers a range of services, including the design, manufacture, and installation of fireplaces. The company specializes in creating bespoke fireplaces that are tailored to meet the unique needs of each customer. Firegroup's products include wood burning stoves, gas fires, and electric fires. The company also offers a range of accessories, such as mantels, hearths, and fire guards.Location
Firegroup is located in Stenhouse Mill Wynd, a quiet residential area in Edinburgh. The area is known for its historic buildings and beautiful green spaces, making it a popular destination for tourists. There are also several businesses in the area, including restaurants, cafes, and shops. The closest public transportation options are the Wester Hailes train station, which is 1.5 miles away, the Kingsknowe train station, which is 1.6 miles away, and the Westside Plaza bus stop, which is 0.4 miles away.Benefits
Customers should choose Firegroup because the company offers high-quality fireplaces that are both functional and stylish. The company's team of experienced craftsmen use traditional methods to create modern fireplaces that are built to last. Firegroup also offers a bespoke service, which means that customers can have a fireplace designed to meet their specific needs and preferences.Good to know
Customers should be aware that Firegroup's fireplaces require regular maintenance to ensure that they function properly and safely. It is recommended that customers have their fireplaces serviced annually by a qualified professional.Reviews
Customers have praised Firegroup for its high-quality fireplaces, excellent customer service, and attention to detail. Many customers have commented on the company's ability to create bespoke fireplaces that meet their specific needs and preferences. Overall, customers have been highly satisfied with Firegroup's products and services.Amenities
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showroom -
fireplace installation
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fireplace maintenance
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fireplace repair
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custom fireplace design
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fireplace accessories
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delivery
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warranty
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online shopping
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fireplace consultation
FAQ
What types of fireplaces do you manufacture?
We manufacture a wide range of fireplaces, including gas, electric, and wood-burning options. Our fireplaces come in various sizes and styles to fit any home decor.Can you customize a fireplace to fit my specific needs?
Yes, we offer custom fireplace design services to meet your specific needs. Our team of experts can work with you to create a fireplace that fits your style and requirements.What is the warranty on your fireplaces?
Our fireplaces come with a standard manufacturer's warranty, which varies depending on the type of fireplace. We also offer extended warranty options for additional peace of mind.Do you provide installation services or do I need to hire a separate contractor?
We offer professional installation services for all of our fireplaces. Our team of experienced installers will ensure that your fireplace is installed correctly and safely.What type of maintenance does the fireplace require and do you offer maintenance services?
The type of maintenance required for your fireplace will depend on the type of fireplace you have. We offer maintenance services for all of our fireplaces, including regular cleaning, inspections, and repairs as needed. It is important to have your fireplace regularly maintained to ensure it operates efficiently and safely.Reviews
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Paul Martin
Lovely big showroom with lots of choice of electric and gas fires plenty choice of fireplaces. The staff are very helpful and friendly. Will definitely buy my new fire from this place well worth a look see.
28-01-2023
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Kevin Huntley
I ordered an Ex Display wood burning stove from Firegroup on Saturday and it was delivered to Newcastle on Monday. I spoke to Sarah over the phone about my requirements and she was very helpful. She went out of her way to give me the best non biased advise. The stove arrived and was in the great condition as described. I could not be any happier with the stove and the customer of service I received. Keep up the great work! Just need to get it installed now.
28-07-2022
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stacey ellis
1 star is too high to even give this place. Customer services & aftercare is shocking. The glass was fitted the wrong way which caused the marble to turn yellow within a week and the flame not to burn correctly. It took several phone calls,emails and even went in to the shop to get this sorted.After 4 months a gas fitter came out to have a look,it then took another month to get the marble replaced. When the marble was replaced it was all discoloured. Weeks later I was then offered for it to be replaced with new white marble that looked all stained. Which the manager said he wouldn’t be happy with it in his house either. We went back in to the shop to pick a different colour. After a month of not hearing anything from the shop I emailed to ask when the new marble would be getting replaced and got no reply, 2 phone calls later it eventually got replaced…but the marble was not cut to the correct size??? The fitter was ment to be back today to fix it and has not shown up. Call the shop and they don’t know anything about it? 6 months this has been going on.it’s a totally joke and very unprofessional.
28-06-2022
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ray brettle
2 large warehouses of stoves in one and gas & electric fires in the other. Very helpful salesperson (Mark) who showed us around, explained options and gave us brochures.
28-05-2022
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Keith Leadbetter
Immaculate and well arranged showrooom with a wide range of products on display. No pushy sales pitches. When approached, staff member was very knowledgeable and helpful. A very professional set up.
28-05-2022
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Stephen Fraser
28-05-2022
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Steven McCormack
28-05-2022
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Dennis Brown
Very helpful looking for parts fire we bought a few years ago
28-05-2022
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Chris Thompson
The range of fireplaces is good, however as a lot of other reviews say the after service is very poor. Once you have paid for the fireplace they pass you onto their reccommended self employed installer Trevor who is the managers son, he was very unreliable throughout installation. He failed to turn up, as did his gas engineer, he installed the baffle plate wonky, we asked him to fix it, we were ignored but received an invoice due for payment by the next day. It was only when we refused to pay until the fitting was corrected that he was in contact with us to do it on christmas eve. As we were away over christmas it couldn't be done until the new year. In early January Trevor the fitter, called in without prior arrangement, or our permission, he was able to access our house as a joiner was there doing work at the time. He then told me it was fixed with no photo to prove but demanded payment that day. When assessing for the chimney liner in the summer he said that extra work was needed so we were charged more by Firegroup, this was not eventually needed. When we were asking the shop to look into their attitude was very poor, the manager(fitters father) never available, didnt call us back. It was only when we said we weren't settling the bill to the installer until all was resolved that the shop came back to us straight away, disagreeing with us that there was an extra fee. Bearing in mind we paid a Premium (10k for 2 fireplaces) over an online price, thinking we were getting a personal and local service, that we could rely on if we had any issues, we were unfortunately wrong. My advice to anyone thinking of buying from them is to read all the online reviews carefully, our issues are very common for their customers, and do not pay unless 100% happy, otherwise issues won't be resolved. We have two more fireplaces to get, instead of going back to firegroup, we've managed to save a lot of money by going online and getting our own fitter, we would have saved a lot of money and hassle doing this in the first place.
28-05-2022
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Andrew Chapman
28-05-2022
