Child Care Agencies, Family Day Care Services

Family Matters Enterprise

Family Matters Enterprise is a company based in Birmingham, England that provides a range of services to families. Their services include child care agencies, family day care services, and household services. They are dedicated to providing high-quality care and support to families in need.

Introduction to Family Matters Enterprise

Family Matters Enterprise is a UK-based company that provides a range of services to families and households. The company has been around for over a decade and was founded with the purpose of helping families balance their work and home life. What makes this company unique is their focus on providing personalized services that cater to the needs of individual families.

Services & products

Family Matters Enterprise offers a variety of services, including child care agencies, family day care services, and household services. Customers can hire qualified and experienced professionals to take care of their children, clean their homes, and help with other household tasks. The company also offers customized services based on the specific needs of each family.

Location

Family Matters Enterprise is located in the city of Birmingham, England, specifically in the Old Station Yard on Highgate Rd. The area is home to a variety of businesses, including shops, restaurants, and cafes. Customers can expect to experience a vibrant and diverse community, with plenty of opportunities to socialize and engage with other families. The three closest public transportation options are the Highgate Road bus stop (0.1 miles), the Moseley Village bus stop (0.4 miles), and the Balsall Heath train station (0.8 miles).

Benefits

Customers should choose Family Matters Enterprise because of their commitment to providing high-quality services that are tailored to the needs of each family. The company's professionals are experienced and qualified, ensuring that customers can trust them to take care of their homes and children. Additionally, the company offers competitive prices and flexible scheduling, making it easy for families to fit their services into their busy lives.

Good to know

Customers should be aware that Family Matters Enterprise takes the safety and security of their customers seriously. All professionals undergo thorough background checks and are fully insured, giving customers peace of mind that their homes and children are in good hands.

Reviews

Customers have consistently praised Family Matters Enterprise for their high-quality services and personalized approach. Many have noted that the company's professionals are friendly and knowledgeable, and always go above and beyond to make sure that their customers are satisfied. Overall, customers have found that working with Family Matters Enterprise has made their lives easier and more manageable.

Amenities

food services
toys
outdoor play area
nutritious meals
flexible hours

FAQ

What is the ratio of children to caregivers in your Family Day Care Services?

At Family Matters Enterprise, we maintain a low ratio of children to caregivers in our Family Day Care Services. We ensure that there is always at least one caregiver present for every four children under the age of two, and one caregiver for every six children over the age of two.

What qualifications and certifications do your caregivers have?

Our caregivers at Family Matters Enterprise are all highly qualified and certified in early childhood education and care. They hold relevant qualifications such as diplomas and certificates, and are trained in first aid and CPR.

What is your policy for sick children in your care?

We have a strict policy at Family Matters Enterprise that prevents sick children from attending our Family Day Care Services. If a child becomes ill while in our care, we will isolate the child and contact the parent or guardian immediately to arrange for the child to be picked up.

How do you handle emergencies or unexpected situations while caring for children?

At Family Matters Enterprise, we have detailed emergency procedures in place to handle unexpected situations while caring for children. Our caregivers are trained in emergency response and will follow our procedures to ensure the safety and well-being of the children in our care. We also have established communication channels with parents or guardians to keep them informed of any emergencies or unexpected situations.

Reviews

Babar Naseem

After reading all the other reviews, I would like to put out a disclaimer that my review is purely based on my own experience and I can completely understand that everyone uses the centre's services under very different circumstances. Most of the complaints I have read were during the Covid-19 period and it was a difficult time for everyone. I have not used Family Matters for contact with my children at their centre, rather I have used their services for community contact many times now. Starting from registering with them to arranging my contact dates and times, the process has been seamless and the admin staff have been extremely professional and prompt. I would like to name everyone who I have spoken to and dealt with i.e. Pauline, Barbara, Sandra, Sabiha, Sana and have had an excellent experience. The appointed supervisor (Not sure if I can name her) always arrived on time and was very professional as well. My kids got along very well with her and she made an effort connecting with them as well. I am very happy to give them a 5 star rating, again based on my own personal experience. As mentioned, I have not used their centre & I cannot comment on that but other than that I would highly recommend them. Thank you to everyone at Family Matters.

26-03-2023
Versace Versace

Terrible service very rude manager , wasted 4 weeks to arrange contact , not have a clue in the world how to operate a contact centre , regulating bodies need to intervene asap Avoid at all costs

26-02-2023
Demi-Leigh Humphreys

Just because one person has a good time after three sessions.. how about you have three years then review! Pathetic how you think three sessions can do anything to people who have used it for years! So keep yourself quiet! I was accused of racism even though it was denied by me my childs dad! Back up your lies anyway three sessions ain't nothing! It's not just toys there dead insects round the rooms if you closely look round the rooms your in. Obviously seeing your child in a safe and clean environment isn't your main concern might be why your there then! There's no heating put on to warm rooms up there freezing! Attitude in front of children isn't acceptable by most parents.. run along with your lies there nothing compared to the years people put up with..

26-05-2022
Parvin Ahmed

Very rude staff, very bias and poor attitude, shocking unprofessional attitude. I can't believe such staff are employed in a child environment. It's a shame how they start assuming and providing their own personal opinion in a personal situation they are not involved in to understand. Would never recommend them and there are plenty other child care centres available with a decent attitude from staff. My ex chose them only because they have no waiting time and can start immediate handovers. Where as other child care centres usually have a 2 weeks waiting time and currently due to covid-19 the waiting is much longer.

26-05-2021
Lucy Somerton

Critical: Quality, Value

26-05-2020
Sameena Khatun Iqbal

Very bad service, wasted our time with them. They weren't helpful at all even after we asked them we need help with the forms. Its an office that never has ink in its printer or the printer is not working! So glad we didnt continue with them.

26-05-2020
Ryan James

Chris Ryan your either fake or a liar 🤥.

26-05-2020
Chris Ryan

I don't understand the negative comments on here. I am assuming this is possibly based on how you treat them? I have had three sessions here, yes some of the toys don't have batteries in and the area is not picturesque, but I have found the staff very professional, helpful and friendly. either way, I am there to see my children, not play with toys.

26-05-2020
ana

Myself and family have attended this centre around 10 times. The toys are all broken and dirty, the rooms are freezing cold. When we asked staff why the toys were broken, dirty or had no batteries in we were told “it’s the cleaners job” and that was that. One staff member came into my personal space in a very threatening manor and on a seperate occaison a different staff member asked if i needed help with my bags and when i declined she picked them up and took them anyway - trying to force me into a room she wanted me to go into when i was waiting for my child. The staff here are very threatening and volatile i would suggest Dmr contact centre.

26-05-2019
Em leigh

If I could give 0 star I would. The centre itself is located in an extremely unsavoury area with no available parking which means you have to walk your child through the area to get to the centre. The toys that are there are mostly broken or could be used but require batteries to function which are not provided by the contact centre. Most concerning though is that they are also extremely dirty, often coated in visible dirt. It is not at all a hygienic place for your children but despite us repeatedly pointing this out to staff, they made no attempt to rectify any issues and did not seem to care at all. They simply want to take your money without providing anything worth spending any money on at all. The cost of an hour is £30 and I would suggest that instead, you should be paying a basic hourly wage per hour plus an hourly rental cost of the building itself which I estimate to be no more than £11 in total. The centre’s staff are inconsistent (sometimes they follow specific rules and guidelines and sometimes they do not) and are often argumentative. The centre operates on a ‘one size fits all’ ideology with how it deals with resident and non-resident parents and are unwilling to bend or change regardless of the requirements of either the parents or the child. It is very much an outdated approach that is detrimental to the non-resident and resident parent relationship which ultimately is detrimental to the child, particularly as Children’s Services in general are gearing towards a family centred approach. This contact centre is firmly stuck in the past and makes no attempt to move with the times. Additionally, it is worth noting that they are unashamed of their clear prejudice towards the non-resident parent, if you choose to attend this contact centre please prepare yourself for this but do remember that their prejudice is not your fault and you should always hold your head high and treat them as you would any other ignorant human being - but also remember that it is not your responsibility to make them into better humans, it is their own. All in all, awful contact centre and not at all fit for purpose. Please consider the various other options in Birmingham if you are able to or at least request a visit before you attend so that you are prepared for what you are getting yourselves into.

26-05-2019