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Helplines

Family Lives

Family Lives is a UK-based company that specializes in providing helplines and support services for families. Their services are designed to help families navigate the challenges of everyday life, and they are committed to making a positive impact on the public sector and society as a whole. With a focus on providing practical advice and emotional support, Family Lives is dedicated to helping families thrive.

Introduction to Family Lives

Family Lives is a UK-based charity organization that has been in operation for over 40 years. Their mission is to support families with various challenges, such as parenting, relationship issues, and mental health concerns. What sets Family Lives apart is their helpline, which provides a listening ear and advice to anyone in need, 24/7.

Services & Products

Family Lives offers a range of services to support families, including counseling, workshops, and online resources. They also have a shop where customers can purchase books, DVDs, and other educational materials related to family issues.

Location

Family Lives is located in Hatfield, a town in Hertfordshire, England. The area is known for its university and business park, which houses many technology companies. Customers can expect to find a mix of shops, restaurants, and cafes in the town center. The closest public transportation options are Hatfield train station (0.7 miles), Hatfield bus station (0.2 miles), and the Galleria bus stop (0.4 miles).

Benefits

Customers should choose Family Lives because of their extensive experience and expertise in supporting families. Their helpline is a valuable resource for anyone in need of support, and their range of services caters to a variety of family issues. Additionally, as a charity organization, they prioritize the well-being of their clients over profits.

Good to know

Customers should be aware that Family Lives is a charity organization and relies on donations to fund their services. They also have a strict confidentiality policy to protect the privacy of their clients.

Reviews

Customers have praised Family Lives for their compassionate and knowledgeable staff, as well as their helpful resources and workshops. Many have noted the positive impact that the organization has had on their family relationships and overall well-being.

Amenities

  • amenity
    free service
  • amenity
    anonymous service
  • amenity
    professional advice
  • amenity
    online support
  • amenity
    phone support
  • amenity
    email support
  • amenity
    trained staff
  • amenity
    accessible service
  • amenity
    reliable service
  • amenity
    confidential service
  • amenity
    compassionate service
  • amenity
    non-judgmental service
  • amenity
    supportive service

FAQ

What type of helpline services do you offer?

We offer a variety of helpline services, including support for parenting, families, and young people. Our helpline representatives are trained to provide emotional support, guidance on legal issues, and practical advice on a range of topics.

Are your helpline services available 24/7?

Our helpline services are available from 9 am to 9 pm, Monday to Friday, and from 10 am to 3 pm on Saturdays. We also offer online support via email and live chat, which is available outside of these hours.

What is the average wait time for callers to speak with a representative?

We aim to answer calls as quickly as possible, but during busy periods, there may be a short wait time. On average, callers can expect to speak with a representative within a few minutes.

Are your helpline representatives trained and experienced in handling various types of issues?

Yes, our helpline representatives are highly trained and experienced in handling a wide range of issues. They receive regular training to ensure they are up-to-date with the latest information and best practices for providing support.

How do you ensure caller confidentiality and privacy?

We take caller confidentiality and privacy very seriously. All calls are confidential, and our helpline representatives are trained to follow strict guidelines to ensure caller information is not shared without their consent. We also comply with data protection regulations to ensure caller information is stored securely.