Fairlands Post Office
Fairlands Post Office is a company located in Guildford, England that specializes in passport offices and public sector & society services.
Introduction to Fairlands Post Office
Fairlands Post Office is a historic and reputable company located in Guildford, England. Established decades ago, this company has been serving the local community with excellent postal services. Fairlands Post Office is unique because it offers additional services that go beyond the standard postal services, such as passport applications and renewals.Services & products
Fairlands Post Office offers a variety of services and products to its customers. Along with standard postal services, customers can also apply for or renew their passports, purchase travel insurance, and even pay bills. Additionally, customers can purchase stationery, postcards, and other office supplies.Location
Located on 57 Fairlands Avenue, Fairlands Post Office is situated in a bustling area of Guildford. The area is home to several other businesses such as local shops, cafes, and restaurants. Customers can expect a lively atmosphere and a friendly community. The closest public transportation options include the Fairlands Bus Stop (0.1 miles), The Royal Surrey County Hospital Bus Stop (0.3 miles), and the London Road Station (1.2 miles).Benefits
Fairlands Post Office is the ideal choice for customers who are looking for efficient and reliable postal services. Apart from the standard postal services, the company also offers passport services that are convenient for those who need to travel. The staff at Fairlands Post Office are friendly, knowledgeable, and always willing to go the extra mile to help customers with their needs.Good to know
Customers should be aware that Fairlands Post Office is closed on Sundays. Apart from that, the company operates during regular business hours and is open on Saturdays. Customers can also access the company's website for additional information.Reviews
Customers have had a positive experience with Fairlands Post Office, with many commending the company for its efficient and friendly services. Customers appreciate the convenience of the passport application services and have found the staff to be knowledgeable and helpful. Overall, Fairlands Post Office is a reliable company that provides excellent services to its customers.Amenities
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parking -
wi-fi
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online services
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wheelchair accessibility
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cash payment
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credit card payment
FAQ
What documentation do I need to bring in order to get a passport?
To get a passport, you will need to bring your completed application form, two identical passport photos, your previous passport (if you have one), and proof of identity such as a birth certificate or driver's license.Are there any additional fees I should be aware of besides the cost of the passport itself?
Yes, there are additional fees for passport services such as expedited processing, extra pages, and name changes. These fees vary depending on the service requested.Can I make an appointment or do I need to come during specific hours?
At our Fairlands Post Office location, we do not offer appointments for passport services. You can visit during our regular business hours which are Monday to Friday from 9am to 5:30pm and Saturday from 9am to 12:30pm.How long does it typically take to receive a new passport?
The processing time for a new passport can vary depending on the season and demand. Standard processing time is usually 4-6 weeks, but expedited services are available for an additional fee which can shorten the processing time to 1-2 weeks.Do you offer expedited services for customers who need their passport in a hurry?
Yes, we offer expedited services for customers who need their passport in a hurry. This service is available for an additional fee and can shorten the processing time to 1-2 weeks. Please note that this service is not available for all passport applications and some restrictions may apply.Reviews
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Sarah Crow
As per a previous comment, shame that zero stars isn’t an option! Having used this branch for a number of years due to convenient location, I put up with the rude man ‘Stephen’ who runs this branch with his down trodden wife. Cynical, misogynistic, no customer service skills and down right rude, I find it incredible that they have still have customers returning. Due to being close by, I popped in to post some mail today, thinking he might have mellowed over the years, but sadly not. He kept myself and the customer in front of me waiting whilst he had a ‘chat’ with the customer at the counter. When it was my turn I asked a couple of questions and true to form, rude, cynical, arrogant. Suffice to say, I will never return to this branch with my other local branch in Jacobs Well being a joy to visit, nothing too much trouble, quick and efficient, he could learn a thing or two! He really does need bringing down a peg or two and to go on a customer service course!
28-12-2022
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Samantha Kennedy
The post office / shop is always closed due to hospital appointments or illnesses, obviously these things cant be helped but if its clearly an ongoing problem health wise shouldn't back up staff be implemented ??
28-10-2022
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Jonathan Murrell
Always very helpful and welcoming. Great to still have such a wonderful service in a small community.
28-05-2022
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Al
Terribly rude, inept old man. Having read other reviews I can see I’m not alone. Try adapting a better customer approach. Only used this post office as my usual one closes at 2pm on a Saturday, never again.
28-05-2022
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Megan Ferris
I've never left a bad review and normally wouldn't spend time writing one but unfortunately I have been here twice and now I will never return due to how the staff made me feel. On both occasions they have been patronising and rude, I left feeling quite upset. I wondered how I could have offended them as I was just minding my own business, the only problem was that I didn't have cash to pay for a plastic envelope and I was expecting to be able to pay for my postage and envelope all in one go on my card, like I would do at any other post office. I was happy to do the extra admin: paying for my postage on card, getting cash back, going to another till to pay for the plastic envelope then going back to the post office to pay to post my remaining package, but I was made me feel like a real nuisance. I thought it must just be me but I can see from another man's review he has experienced a similar sort of attitude and this was from 4 years ago. If you do read these reviews I wonder if you might consider adapting to ensure people can pay for everything all in one go as a lot of people don't carry cash anymore. Covid has also made it off-putting and a lot of places now don't accept cash. I would also ask you to please be more kind and courteous in the future as maybe you don't realise that you can have an impact someone's day.
28-05-2022
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Geoff Smith
Super friendly staff
28-05-2022
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David Chandler
Have been messed around before using one of their services, last time I was told by the man serving that the system had crashed and he couldn't continue, I could tell from his attitude he wasn't interested as I heard him say he was late for a doctors appointment! I had to use the post office by the Wooden Bridge where they sorted me out straight away and I will continue to use them from now on, very professional and fast too.
28-05-2021
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Davella Short
I found the owners to be extremely friendly professional people. They are always helpful and very knowledgeable. Their customers are always first. I’ve heard them with elderly customers who can get confused and young customers who have no idea all are treated with equal professionalism. Best post office for miles only one in Wales could come close
28-05-2020
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Steve Naylor
28-05-2020
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Joel Ireland
Turned up at 5:45pm, my office is close and I needed to return an item at the end of the day, seeing it was open until 6pm on Google I thought I'd pop in. The post office window had a massive closed sign up, the old guy had clearly just put this up as he was walking away from it when I walked In. I advised him of the opening times on Google and he instantly went into a "not my problem" attatude and started to openly blame the post office rather than himself. Knowing that other local post offices have kept their own times I dint think this place was any different, so I proceeded to tell him how to update Google with the times he prefures, I work in tech and am always happy to help those less tech savy than i. Unfortunately all I got was a shrug towards his wife and him repeating it was closed, bear in mind at this point I'm not asking him for anything, I'm just trying to help them. Honestly this place needs new owners. The current owners don't seem to care about their own business and by that extent their customers. Avoid.
28-05-2019
