Factotum Telephone Answering Service
Factotum Telephone Answering Service is a leading provider of telephone answering services in the United Kingdom. With a focus on telecommunications, the company offers a range of solutions to help businesses manage their incoming calls and improve customer service. Whether it's a small business or a large corporation, Factotum Telephone Answering Service has the expertise and technology to provide reliable and efficient call handling services.
Introduction to Factotum Telephone Answering Service
Factotum Telephone Answering Service is a UK-based telecommunications company that provides professional answering services to businesses of all sizes. Established in 1992, the company has a long history of delivering high-quality call handling solutions to clients across various industries. What sets Factotum apart from other telephone answering services is their commitment to personalized service and attention to detail, ensuring that each client's specific needs are met.Services & Products
Factotum offers a wide range of telephone answering services, including call forwarding, message taking, appointment scheduling, and more. They also provide virtual receptionist services, allowing businesses to have a dedicated receptionist without the need for additional office space or staff. In addition, Factotum offers customized call handling solutions tailored to each client's specific requirements.Location
Located in the Swan Lane Business Park in Exning, Newmarket, Factotum's offices are easily accessible by car or public transportation. The area is home to a variety of businesses, including retail stores, restaurants, and professional offices. The nearest public transportation options are Newmarket Railway Station (2.5 miles), Bury St Edmunds Railway Station (12 miles), and Cambridge Airport (13 miles).Benefits
Factotum's personalized approach to call handling sets them apart from other telephone answering services. Their experienced team of call handlers ensures that each client receives exceptional service, tailored to their specific needs. With Factotum, businesses can rest assured that their calls will be answered professionally and promptly, giving them more time to focus on other aspects of their business.Good to Know
Factotum is committed to providing transparent pricing and exceptional customer service. They offer a free trial period for new clients, allowing businesses to experience their services firsthand before committing.Reviews
Customers rave about Factotum's exceptional service, professionalism, and attention to detail. Many clients have noted that their call handling has improved significantly since partnering with Factotum, and that they would recommend their services to others.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a range of call answering services including live call answering, voicemail services, call forwarding, and message taking.How many call agents do you have and are they trained specifically for my company needs?
We have a team of highly trained call agents who have experience working with a variety of industries. We can assign agents who are specifically trained to meet your company's needs and provide excellent customer service.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to meet your company's specific requirements. We work with you to understand your business needs and tailor our services to fit your unique needs.How quickly can you answer my calls and what are the hours of operation?
We answer your calls promptly and professionally within 3 rings. We operate 24/7, 365 days a year to ensure that your calls are answered at all times, including weekends and holidays.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information very seriously. We use secure servers and follow strict protocols to ensure that all information is kept confidential and secure. Our agents are also trained to handle sensitive information with the utmost care and professionalism.Reviews
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Alan Trim
Fantastic company who have been diligently (without fault) taking care of our inbound telecommunications for three years. All the staff are warm friendly. A reflection of the ownership.
28-11-2022
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Pierre de Wet
We have been using Graham and his team at Factotum for many years. They truly help us give our clients an outstanding experience. As a high-end Flooring and soft furnishing care business it is important to deal with calls in a professional manner. Factotum does that for us.
28-05-2020
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Fox Tucker
28-05-2019
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Amanda Reddy
28-05-2018
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Manj Hansra
Factotum has provided me a great platform for my business needs at a very high standard of service. Start to finish they are very supportive and professional with you. Thank you Manj @ safeclean chigwell Guardsman
28-05-2018
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Shona Markwell
We are a recruitment company, meaning our phones are always ringing! Excellent service from the Factotum team always!
28-05-2017
