ExoticDirect
ExoticDirect is a UK-based company that offers a range of services related to animal healthcare and pet ownership. Their services include animal hospitals, bird shops, and veterinary care. They are committed to providing high-quality care to pets and their owners. ExoticDirect is a trusted name in the healthcare and medicine industry, and they are dedicated to improving the lives of pets and their owners.
Introduction to ExoticDirect
ExoticDirect is a UK-based company that was founded in 1996 with the aim of providing insurance for exotic pets. The company is unique in that it specializes in covering unusual pets such as reptiles, birds, and small mammals like guinea pigs and rabbits. With over 20 years of experience in the industry, ExoticDirect has become a trusted name in pet insurance for exotic animals.Services & Products
ExoticDirect offers a range of insurance policies for exotic pets, including coverage for veterinary fees, theft or loss, and public liability. They also offer specialist policies for businesses such as bird shops and animal hospitals. Customers can choose from a range of policies to suit their needs and budget.Location
ExoticDirect is based in Haywards Heath, a bustling town in West Sussex, England. The area is known for its beautiful countryside and is home to a variety of businesses, including many pet-related businesses such as veterinarians and bird shops. There are several public transportation options nearby, including the Haywards Heath train station, which is less than a mile away, and several bus stops within walking distance.Benefits
Customers should choose ExoticDirect for their pet insurance needs because of their expertise in covering exotic animals. Unlike other insurance providers, ExoticDirect understands the unique needs of exotic pets and offers policies that are tailored to their specific requirements. They also offer affordable policies with flexible payment options, making it easy for customers to find coverage that fits their budget.Good to Know
Customers should be aware that ExoticDirect only provides insurance for exotic pets and does not offer coverage for dogs or cats. Additionally, customers should always read the terms and conditions of their policy carefully to ensure that they understand what is covered and what is not.Reviews
Customers have praised ExoticDirect for their excellent customer service and fast claims processing. Many have noted that the company's policies are affordable and provide comprehensive coverage for their exotic pets. Overall, ExoticDirect has received positive reviews from satisfied customers who appreciate their expertise and dedication to providing quality pet insurance.Amenities
-
pharmacy -
on-site lab
-
vaccinations
-
spay-neuter services
-
dental care
-
nutrition counseling
-
pet supplies
FAQ
What types of birds do you specialize in selling?
We specialize in selling a wide variety of exotic birds, including parrots, macaws, cockatiels, and canaries. Our inventory may vary, so we recommend contacting us directly for specific bird availability.Do you provide any resources or support for bird owners, such as training or advice?
Yes, we offer various resources and support for bird owners. We have a team of knowledgeable staff who can provide advice on topics such as nutrition, behavior, and training. We also offer workshops and training sessions for bird owners to learn more about their pets.Can you provide references or reviews from satisfied bird owners who have purchased from your shop?
Yes, we have many satisfied bird owners who have purchased from our shop and are willing to provide references or reviews. You can find some of these reviews on our website or social media pages. We are also happy to connect you with previous clients who can share their experiences with you.What are your hours of operation and emergency policies?
Our hours of operation vary depending on the day, but we are typically open from 9am to 5pm Monday through Friday, and from 9am to 1pm on Saturdays. We are closed on Sundays. In case of an emergency, we recommend contacting a local animal hospital or veterinarian. We do not offer emergency services at our shop.Can you provide references or testimonials from previous clients?
Yes, we have many satisfied clients who are willing to provide references or testimonials. You can find some of these reviews on our website or social media pages. We are also happy to connect you with previous clients who can share their experiences with you.Reviews
-
Kelly Curtis
Always use these for insurance and have always been excellent in dealing with my claims and policy.
12-05-2023
-
Fergus Redsell
Paid out fully and fairly for a claim I made with my pet hedgehog.
26-03-2023
-
Dave Bigsby
I use this company for all my reptile insurance needs customer service is FIRST CLASS @redtailedboaandfriends
26-02-2023
-
Tracey Widnall
Very fast turn around highly recommend
26-02-2023
-
Les Sandham
After the death of my beautiful 2yr old Galah, I cannot praise Exotic direct enough. They have processed the claim for the loss of Smokey in less than a fortnight. If I have had any questions, they have been sympathetic and extremely responsive. I can't thank them enough and would highly recommend them . Thank you Exotic Direct.
26-01-2023
-
Jazz Farmer-Furfaro
26-01-2023
-
VLS
Fast claim processing and quick refunds When I adopted a Czech wolfdog 11 years ago, Exotic Direct were the only company that would agree to insure her. And I have never regretted that forced option. They have processed all my claims within 2-3 days of receiving completed forms from my vet. Refunds follow quickly within 4-5 days. Not once have they questioned or rejected my claims. I have also always been able to speak with someone on the phone - although hardly ever needed to since the claim process is so efficient. I trust them and highly recommend them. Completely baffled by the negative reviews.
26-12-2022
-
Charlotte Crouch
Very friendly and helpful team. All claims are dealt with sensitively and quickly. Would recommend to a friend.
26-11-2022
-
Kamil Sawicki
Claim process took over two months! After contacting customer service twice I’ve received reply that they will not pay for my claim. They are good just to take your money, don’t care about your pet. Avoid this company!
26-08-2022
-
James11
Very poor people, tell you fibs and don't do what they say avoid them now
26-05-2022
