Evans Cycles - Sutton Coldfield

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Reviews

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  Trudy Barr

  Fantastic customer service from Jordan. Would highly recommend

  04-06-2023
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  The Red Fox District - Cycling Workshop

  So far so good, as a Bike Workshop Owner I'm always appreciating when other Bike Shops are exceeding true the time and they keep up with the cycling industry. My words will not maybe express how happy I'm am when I pass all the time in this types of bike shops. One of them it's Evans Cycling and I've been passing for almost 7 years. Despite that some customers are not very happy, I con consider my self a happy one, in most of my purchases that I've done with this company. I will not exaggerate at all by telling you guys that I've never been disappointed. Mainly because I knew in most cases what I wanted, I had patience and good communication skills. Now, what I like the most here, is that whenever you got in this Evans bike branches you'll always find something that's new. From a simple jersey, bike lights, stem adaptors, mudguards, sun glasses to new bikes from top companies as Trek, Specialised, Cannondale, Cube, Brompton and Haibike as main examples. Much new, they got eBikes equipped with good quality motors, from Bosch. Another aspects witch it's very important for me and also for all customers, will be how Tidy and clean its the Bike Shop, how well the VL's (visual merchandise) it's done. It's very easy to find products that are very well organised on the shelves. Some bike shops they struggle bad on this main key standard! They cover a lots of products from: - Food supplements / Nutrition - Bottle and Bottle Cages - Light from Moon, Cateye, Bontrager and Lezyne... - Locks from Abus, Kryptonite, Hiplock, Trelock... - Innertubes from Specialised and Schwalbe - Tyres from Continental, Schwalbe, Maxxis and Panaracer. - Saddles, Stems and Handlebars - Bike carriers, carrier bags from Ortlieb and Altura and rear child bike seats from Homax. - Repair Bike stands and bike tools for repairs from Park Tool - Mudguards from Topeak and Sks - Backpacks from Camelbak - Cassette, Chainsets, chains, brake systems and pads, bottom brackets from Sram and Shimano. - Aftercare products for maintaining your bike from Mucoff brand. - Glasses from a well brand Oakley - Pedals from DMR, Shimano, Look and Pinnacle - Bike grips and bartapes - Elbow and knee protections - Gloves and socks from Sealskin, Fox Racing, Endura and Altura - Bike helmets from Bell, Giro and Specialised. - Bike shoes from 5.10/Adidas, Giro, Bontrager, Specialised and Pinnacle Bike you find from kids age till youth. You can find in this store bikes models such as TimeTrial, Road, Gravel, Hardtail, Full suspension, Folding and BMX. For kids you can find also some stunts scooters and escooter as well. They've got a clothing department where you can find good brands such as Fox Racinng, Endura, Altura... brands. They have a bike workshop and they are having a price list with all the bike services that they provide. Call their branch and speak with Jordan and Jemma 😎 As a company and branch they have a lots of good quality stock. My recommendation to some cyclists, please have patience and to book repairs in advance, as being on the last minute it's not good.

  18-03-2023
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  Cathy Bowler

  Went into the store today to make enquiries about purchasing a winter road bike. Hung around for 15 minutes, no staff insight. Left unimpressed

  18-10-2022
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  jacksonman wileyman

  Thank u jordan. my chain snapped jordan went over and beyond with the service. extremely happy. I will defo get all the lads buy there bikes from even cycling in sutton.

  18-08-2022
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  Paul Robinson

  18-08-2022
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  L C

  The man who served me was very helpful! 10/10 customer service!

  18-06-2022
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  Radox3m Petrov

  I was there a week ago for advice about my custom build norco torrent and I end up speaking with the gm he was very helpful spotted the problem immediately and gave me the right solution for me. Thank you very much i will be definitely coming back

  18-06-2022
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  Alex Mills

  Spent lunch trying to buy a lock - waited for 15 mins by cash desk - not a soul in sight - left lock on counter walked out. Utterly pointless shop. Went in to buy a Brompton a few months ago - no one around to help. Ended up spending £3999 at Gocycle instead. This store is pointless (House of Fraser - and evans has inherited the attitude of whole store )

  18-06-2022
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  brighty1990

  First of all i want to say that gemma was superb as we managed to gather everything that I wanted along with more !! Gemma is a fantastic listener especially when we sat in the queue for a good 30 minutes + trying to speak to IT. In the end it turned out the £30 accessories goes through as bike repairs who knew 🤣.As an added bonus I was able to take the now seems to be discontinued clipless pedals - the ones I originally wanted far better and 15 quid cheaper. It seems this store does everything they possibly can to ensure their customer leaves satisfied so thank you once more. Only done a small ride but this is definitely a new experience with clipless and a drop bar gravel bike.

  18-06-2022
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  Ross Dustan

  I recently picked up a new mtb from here via click and collect. Expected sizing to be checked when I arrived but was quickly handed the bike and ushered out the door. Put it straight on the bike rack and headed to Sutton Park for a test ride only to find that the handle bars were well out of alignment and the disc brake cable hadn't been fitted into the relevant frame clamp, leaving it rubbing against the front tyre. Disappointed that more care wasn't taken with the bike assembly and a bit more time taken during the handover.

  18-06-2022