Eurocamp
Eurocamp is a travel and tourism company based in Northwich, England. They offer a range of services including bus ticket agencies, camps, canoeing areas, horse rental services, mountain cabins, tour operators, transportation and shipping, travel and hotels, sports and hobbies, and agriculture. Eurocamp is committed to providing exceptional customer service and creating unforgettable travel experiences for their clients.
Introduction to Eurocamp
Eurocamp is a travel and tourism company based in Northwich, England. The company has been operating since 1973 and is known for its unique camping experiences. Eurocamp offers a wide range of camping options including campsites, mountain cabins, and canoeing areas. What makes Eurocamp unique is its focus on providing customers with an authentic camping experience while still offering modern amenities and services.Services & products
Eurocamp offers a variety of services and products to its customers. They specialize in providing camping experiences in some of the most beautiful locations in Europe. Customers can choose from a range of accommodations including tents, mobile homes, and mountain cabins. Eurocamp also offers horse rental services and canoeing areas for those looking to explore the great outdoors.Location
Eurocamp's headquarters are located in the Gadbrook Park area of Northwich, England. Northwich is a town located in the heart of Cheshire's farming community. Visitors to the area can expect to find a variety of small businesses, cafes, and shops. There are several public transportation options available in the area including the Northwich Railway Station, which is a short distance from Eurocamp's headquarters.Benefits
Eurocamp offers customers a unique camping experience with a focus on authenticity and modern amenities. Their commitment to providing high-quality camping accommodations and services sets them apart from other companies in the same industry. Eurocamp also offers a range of activities and services such as horse rental and canoeing areas, making it a one-stop-shop for all camping needs.Good to know
Customers should be aware that Eurocamp is primarily focused on providing camping experiences and may not be suitable for those looking for traditional hotel accommodations. Additionally, some of the activities offered by Eurocamp such as horse rental and canoeing may require additional fees.Reviews
Customers rave about the unique camping experiences offered by Eurocamp. They appreciate the focus on authenticity and the modern amenities that make the camping experience comfortable and enjoyable. Additionally, customers praise the helpful and friendly staff who go above and beyond to ensure a memorable camping experience.FAQ
What safety measures do you have in place to ensure the well-being of the campers?
At Eurocamp, we take the safety of our campers very seriously. We have trained counselors who are certified in first aid and CPR. We also have safety protocols in place, such as regular checks of equipment and facilities, and clear guidelines for campers to follow. Additionally, we have a 24-hour emergency contact available for any incidents that may occur.Can you accommodate large groups or parties, and do you offer any special packages or discounts?
Yes, we can accommodate large groups or parties. We offer a variety of packages and discounts depending on the size of the group and the length of the stay. Please contact us directly to discuss your specific needs and we will do our best to accommodate them.What is included in the tour package?
Our tour packages vary depending on the destination and activities included, but typically include accommodations, transportation, and meals. We also offer a variety of excursions and activities, such as hiking, canoeing, and horseback riding. Please refer to the specific tour package for a detailed list of inclusions.What is your cancellation policy?
Our cancellation policy varies depending on the tour package and timing of cancellation. Generally, we require a deposit at the time of booking and full payment prior to the start of the tour. If you need to cancel your reservation, please contact us as soon as possible to discuss the available options.What is the camper-to-counselor ratio at your camp?
The camper-to-counselor ratio at our camp varies depending on the age group and activities involved. However, we maintain a low ratio to ensure the safety and well-being of our campers. Our counselors are trained to provide personalized attention and support to each camper. Please contact us directly for more information on specific ratios for your desired camp program.Reviews
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Rebecca Fenn
Terrible experience, they contacted us days before our holiday, stating the accommodation was no longer available. To then palm us off with a lower standard of accommodation,in a park we did not pick. Even trying to give us a different location in Spain all together regardless of our flights. Very little compassion, condescending tone, multiple conversations,constantly having to chase,not updating notes.very unprofessional. Angry is an understatement. Refunded, to then be sent an invoice for a holiday that isn't the one we booked, when having to call again 8th time today, it appeared to be an effort for written confirmation of refund. Furious beyond belief,certainly will not be using Eurocamp again,better staff training is critical. Date of experience: 11 May 2023
12-05-2023
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Brian Cook
Easy to do booked ferries through them as wish to drive downit was a relaxing experience
26-02-2023
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GEOFFREY BIGGS
excellent service by professional and friendly people who sorted out our holiday exactly as we wanted it
26-02-2023
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Gordon Meilack
Plain sailing all the way. Tells you about location, facilities beaches etc. What is and isn't included. Helpful staff as well!
26-02-2023
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Natalie Carmichael
I had issues having my payment approved due to a card payment limit I had set. I tried to rebook once I had changed the limit but my holiday was no longer available. I suspected this was because the booking was being held pending payment. I used the contact number to call customer services and was quickly speaking to Janet it was very helpful and retrieved my booking. Not only that Janet was able to give me excellent advice regarding our travel arrangements which led to a rethink in our booking. Janet having visited the region was able to give me great first handed experience advice on things to do and the best times to visit places. The best holiday booking experience I have ever had, and at 7:30pm near to the time the customer service line closes for the evening on a Friday when you can often not get the best service Janet was engaged and asking questions about what we like to do and where we can charge our vehicle. Later minutes before the close of the phone line Mandy took mu call and guided me into logging on to my account and again was helpful and engaging. I was super impressed with my first experience with Eurocamp.=, and have raved to friends since.
26-02-2023
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Richard W Scott
Very easy to talk and knowledgeable and things. I have recommended the company to many friends.
26-01-2023
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Dean Morgan
Very good experience, no issues with the website, and we eventually found what we wanted
26-01-2023
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Nigel Rees
Very helpful staff, and I was speaking with an advisor very quickly. It was great to be able to reserve, and come back and book.
26-01-2023
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Dave Locke
Call was answered quickly and advisor was very helpful. Sorted out our problem with the website and booked our holiday quickly and efficiently. Very friendly attitude made the whole experience a pleasure.
26-01-2023
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Stanley Peter
Very helpful and knowledgeable. Made the booking easy.
26-01-2023
