Estuary Housing Association
Estuary Housing Association is a UK-based organization that provides housing solutions to individuals and families in need. They offer a range of services, including homeless shelters, low-income housing programs, and youth social services organizations. Estuary Housing Association is committed to making a positive impact on society and is dedicated to providing safe and affordable housing options for those in need. As a public sector and society organization, they work closely with other associations and housing utility companies to ensure that everyone has access to a place they can call home.
Introduction to Estuary Housing Association
Estuary Housing Association is a UK-based housing association that was established with the aim of providing affordable housing solutions to low-income individuals and families. The company has been in operation for several years and has a wealth of experience in the industry. What sets Estuary Housing Association apart is their commitment to not only providing housing but also supporting the welfare of their tenants in various ways.Services & Products
Estuary Housing Association offers a range of services to their customers, including affordable housing solutions for low-income families, youth social services organizations, and homeless shelters. They also provide support programs to their tenants, including job training and financial management assistance.Location
Estuary Housing Association is located in Southend-on-Sea, a vibrant seaside town in England. The area is known for its beautiful beaches and a variety of entertainment options, including restaurants, cafes, and shops. The company is conveniently located near public transportation options, including the Southend Victoria railway station, which is only 0.3 miles away, and the Southend Central railway station, which is 0.6 miles away.Benefits
Customers should choose Estuary Housing Association because of their commitment to providing affordable housing solutions and support programs to their tenants. The company has a reputation for being trustworthy and reliable, and they work hard to ensure that their tenants are happy and satisfied.Good to know
Customers should be aware that Estuary Housing Association is a non-profit organization that is dedicated to serving the community. They operate differently from other housing utility companies, as their focus is on providing affordable housing solutions and support services to their tenants.Reviews
Estuary Housing Association has received positive reviews from their customers, who appreciate the company's commitment to providing affordable housing solutions and support programs. Customers have also praised the company's friendly and helpful staff, who go above and beyond to ensure that tenants are happy and satisfied with their living arrangements.Amenities
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affordable housing -
community support
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repairs service
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tenant representation
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financial assistance
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maintenance service
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education program
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social activities
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housing advice
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laundry
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job training
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counseling
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outdoor space
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housing assistance
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educational programs
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recreational programs
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support groups
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crisis intervention
FAQ
What qualifications do you require for individuals to be admitted to your homeless shelter?
We do not require any specific qualifications for individuals to be admitted to our homeless shelter. We aim to provide a safe and welcoming environment for anyone who is experiencing homelessness and in need of our services.What is the cost of utilizing your shelter services?
Our shelter services are provided free of charge to those who are in need of them. We believe that everyone should have access to safe and secure housing, regardless of their financial situation.Are there any eligibility requirements for accessing your services?
While we do not have any strict eligibility requirements, we do have limited space and resources. Priority is given to those who are most in need, such as families with children, individuals with disabilities, and those who are fleeing domestic violence.What benefits does your association provide to its members?
As a housing association, we provide a range of housing options to our members, including affordable rental properties and low-income housing programs. We also offer support services to help people maintain their tenancies and improve their quality of life.How long is the waiting list for your housing program?
The length of our waiting list for our housing program varies depending on the availability of properties and the level of demand. However, we strive to provide timely and efficient service to all those who are in need of our services.Reviews
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Top Shunt
They're really good at ignoring the phone and leaving you on hold. They also blatantly lie about call volumes, if you're always experiencing a higher number of calls than average all the time then it's not higher than average. Just employ enough people to answer the phone. It's an utter joke that a vulnerable person is completely disregarded and ignored.
07-05-2023
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Alison Wagstaff
Complete whitewash of my complaint regarding a housing officer at Estuary. No proof provided which I asked for, to backup claims in relation to complete lies told. Complaints 'Manager' has not dealt with this correctly, sided pretty much with their colleagues attitude and accusations. I obviously expected it to happen. Someone has lied, and it's not ME!
28-04-2023
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Tom Smith
Great if you like having your calls ignored while they play the most irritating music down the phone. In no world should it take 15+ minuets to pick up the phone to a vulnerable resident.
28-04-2023
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Marcus Satchell
If I don't work I don't get paid! Estuary contractors, Axis & Purdy arrange appointments for residents where the residents are required to stay at home for several hours of the day as they are unable to give you hour before call and there have been times when they don't turn up at all and then appoint another day to put you under house arrest. Each time is another days wage lost. Estuary will still insist on there full rent and state they will not compensate for any wages lost. Whenever I have raised a complaint they respond with someone will contact you in 7 days and then you never hear from them again. They wanted me to take 5 days off so they could put in a new bathroom but I said if I did that I would be behind in rent that may lead to eviction, for a new bathroom that would benefit the next tenant at my expense. Furthermore, on the 19/10/22 Purdy electrical contractors for Estuary Housing Association arrange an appointment for the 19/10/22 to rewire but unsurprisingly failed to turn up, another days wage lost, I complained to Estuary on the following day. I received a letter from Estuary's Senior M & E Engineer which upheld my complaint stating that a "conversation" with Purdy contract manager had taken place on the process following raising an order to proceed with works required to the property and a missed appointment voucher to be issued for the 19/10/22. I have yet to receive this voucher though I chased it up on the 8/12/22, 26/1/23 and the 3/2/23. Now I know it is only for £10 and doesn't by a long shot compensate for the loss of a days wage but a least it demonstrates some acknowledgement of consideration so when they say they are sorry for their failures it makes it obvious this isn't genuine.
28-02-2023
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Connor Bates
Lived here for a few years and if I'm being honest I'm disgusted by the lack of response, communication between departments, repairs. I could keep going on but what's the point, no complaint I've ever raised has been taken seriously just the usual someone will get back to you or even when I get someone round to it its cosmetic (visable crack through half of the sink for only 1 example ) I've never truly felt so let down and this seems to be the only way to let others know to be mindful, this is my honest opinion don't trust any of it sorry but its the truth
28-11-2022
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Tom Smith
Don't bother calling as they'll just leave you on hold quoting "high call volumes" when they could just employ enough people to answer the phone with all the rent money I pay. They also try to get you to break the law by using your telephone keypad while driving.
28-11-2022
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Alan Flynn
Ive just talked to my neighbor, it looks like If you are a shared owner , if you get a valuation done they will challenge the valuation even though the lease says the valuation is final and binding on both parties, disgusting behavior# edit# in response to Estuaries reply , who decides the value? According to the lease it is a RICs surveyor, now estuary admit if they as non rics valuers disagree with the valuation they will break the lease and refuse to staircase, im getting on to my mp about this , estuary should be prevented from getting anymore taxpayers money untill they stop breaking leases!!
28-08-2022
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suzy butler
28-08-2022
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aaron byrne
Nit much to say, good housing association
28-07-2022
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adam forest
shared owners be warned Estuary are breaking leases and not allowing owners to staircase
28-07-2022
