ESB Energy Head Office
ESB Energy Head Office is a company located in Manchester, England. They specialize in providing agricultural services, electronics, and energy & resources. They are also known for their expertise in the electrical supply stores, electric utility companies, and housing utility companies. ESB Energy Head Office serves both the public sector & society, making them a reliable and trusted partner for all energy needs.
Introduction to ESB Energy Head Office
ESB Energy Head Office, located in Manchester, England, is an electric utility company that has been providing services for over 90 years. The company's purpose is to provide reliable and affordable energy to its customers while also caring for the environment. ESB Energy is unique because they offer a wide range of services that cater to various sectors, including agriculture, electronics, and the public sector.Services & products
ESB Energy Head Office offers a variety of services, including agricultural services, electrical supply stores, and housing utility companies. Customers can purchase services such as energy consulting, installation of energy-efficient systems, and sourcing of renewable energy. The company also provides electrical products to customers, such as solar panels, batteries, and lighting fixtures.Location
ESB Energy Head Office is located in the heart of Manchester's city center, making it easily accessible by public transport. The area is bustling with various businesses, including restaurants, cafes, and shops. Visitors can expect to experience the vibrant city atmosphere, with plenty of entertainment options nearby. The three closest public transportation options are Manchester Piccadilly train station (0.3 miles), Piccadilly Gardens bus station (0.2 miles), and Piccadilly Metrolink station (0.3 miles).Benefits
ESB Energy Head Office stands out from other utility companies because of its commitment to sustainability and the environment. The company offers renewable energy options, which are more environmentally friendly and cost-effective in the long run. ESB Energy also provides energy consulting services, which help customers reduce their energy consumption and save money on their energy bills.Good to know
Customers should be aware that ESB Energy Head Office is committed to providing reliable services and ensuring customer satisfaction. The company has a dedicated customer service team that is available to answer any questions or concerns customers may have.Reviews
Customer reviews of ESB Energy Head Office have been positive, with many praising the company's commitment to sustainability and customer service. Customers have also appreciated the affordable and reliable energy services provided by the company.Amenities
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smart meter -
renewable energy option
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24-hour customer service
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online bill payment
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energy efficiency program
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customer support
FAQ
How do you calculate the charges for your utility services?
Our charges for utility services are based on a number of factors, including the type of service being provided, the amount of usage, and any applicable taxes or fees. We strive to keep our prices competitive while also providing reliable and high-quality services.What kind of agricultural products do you specialize in?
As an energy company, we do not specialize in agricultural products. However, we provide services to farmers and other agricultural businesses, such as electrical supply and housing utility services.Do you offer renewable energy options?
Yes, we offer a range of renewable energy options, including wind, solar, and hydropower. We are committed to promoting sustainable energy sources and reducing our carbon footprint.How do you handle and respond to emergency situations or utility outages?
We have a dedicated team of professionals who are available 24/7 to respond to emergency situations and utility outages. We prioritize the safety and well-being of our customers and work quickly to restore services as soon as possible.How do you prioritize customer service and support?
Customer service and support are at the core of our business. We strive to provide the highest level of customer service by offering personalized support, timely responses to inquiries, and transparent communication. We also regularly review customer feedback to identify areas for improvement and ensure that we are meeting our customers' needs.Reviews
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Timothy Gordon
Totally chaotic patricia nolan hides behind facebook never a swers questions this company is corrupt from top to bottom and should not be allowed to trade outside of europe and as for miss nolan she should go back to county kerry milking cows i
26-02-2023
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Kieran Ashley
Lied to us about pricing, undercharged us without notifying us for months running us up hundreds of pounds into debt only to demand the fees from us with no consideration. Dirty rat company jumping through little pathetic loopholes, customer service team are a shambles. If there was any justice in the world they would be lined up outside and shot dead.
26-10-2022
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Gerard Greenhalgh
Cant speak highly enough of esb. Simon as always champion job on my bike
26-06-2022
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S W
A loyal customer for three years until they hard-sold me a Smart Meter, which was not smart from the outset and never gave any electricity readings or synced with the inhome display. So I left them because their customer after sales service was non-existent and they would not provide any service...even when I moved supplier. Not sure if things have changed for the better since ESB have MERGED with SO ENERGY...
26-05-2022
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Jave Singh
awful awful app, definitely the worst EV charging app and system I've encountered during the last 12 months. attempted to charge by PAYG and by signing up as user. no luck after 8 attempts each with a payment verification link and payment being processed - they better get refunded!!!!
26-05-2022
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tom laird
Careful with their charging points. Thought I’d signed up for a pay as you go account but it turns out I’d signed up for direct debit. I’d clearly not used it for two months but they would not refund my money. This lot are crooks. A complete sham!
26-05-2022
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enikő fehér
Scam scam scam !!!!Those people who work for this company should be taken to jail! They knocked on my door in October and offered me cheap deal. I had to move out from that property on 20th January and meanwhile they closed the company switched to so energy. The esb energy now closed and there is no way to call them or speak with them. They charged me 868£ for 2,5 months as a final payment . Insane !!! They never even told me that they will take that final payment from my account just took it left my balance with -600£. I have got two kids to feed! I asked my bank to reverse the payment.I hope that someone will manage to take these people to jail! I am very upset with them
26-05-2022
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Gemzy
Was sold ESB on at the door with grand promises of a cheaper tariff, my early termination fees covered, keeping my warm home discount and green energy. Sounds too good to be true? That's because it is. After calling at the beginning of October about my fees I was told to send in my final bill and they'll credit the amount (£90) onto my ESB account, 3 weeks later, nothing. Called up today to be told it was on my account as it was in credit, okay fair enough, then to be told that they only offer the warm home discount to those of pension age, I'm 30, so there's no way the door to door sales person could think I was pension age! After coming off the phone I look into my account credit to see the only credit on there is the payments I have made to them. Call number two, explain everything again and the advisor asked me if I have already left them! Talk about not actually listening! He then tells me that the fees are paid directly to the old supplier. Now I've just come off the phone with the old supplier who have confirmed that no fees have been sent to them. Lie number 2. The only thing they have stuck by is the cheaper tariff which judging by other reviews that won't be true much longer. Absolutely atrocious! I was even shown their trust pilot score of 4.4 on sign up. I wish I checked Google reviews too. Edit 06/11 Since writing this review I have gotten no further other then now being told that ESB won't wover my early termination charges either now but have offered £60 credit on my account, not much of a gesture seams as now this switch is costing me £230 with the warm home discount and now the £90 in charges they won't cover. Update 17/02 I am now finally back with my old supplier, after a Ombudsman complaint and (unsurprisingly) ruling in my favour I have had all payments I made refunded to myself but I am yet to receive the agreed upon compensation amount from them as rather then pay it me directly they put it on my account as credit. For anyone having issues with ESB I highly recommend getting in touch with the Ombudsman, process is really easy and if unhappy customers let it slide nothing will ever change and they need to be held accountable.
26-05-2022
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CHANG XU (cx)
Nightmare when things are wrong! ESB generated my final bill based on their estimation and ignored the real meter readings provided by my current supplier. While I try to communicate with them about the readings, they continuously use the debt recovery company to threat me and ask me to pay them immediately. It's horrendous experience with them, waste me 6 months to talk with them and keep asking them to stop the debt recovery company to chase me. NEVER WORK!!! Their estimation is £200+ higher than real numbers. The meters are digital, my current supplier gave them the real numbers, but they still use their estimation to charge me! TOTALLY INSANE! Take 6 MONTHS to email them about the real readings, but never solve the problem!!! The debt recovery company is like a DOG (very loyal kind), I told them the bill is not right, ESB agreed to check again. But the recovery company does not care my statement, keep asking me to call them urgently and pay immediately! DOG DOG DOG!
26-05-2022
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Keith Dunham
I am waiting for ESB to sort out my meter The on the meter 1938 They want. Me too take a photo and send it to them. I am 85 there is no chance.
26-05-2022
