Equip4work.co.uk

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Reviews

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  Julio McCann

  Was easy to order online, fast delivery and quick email confirmation. thanks once again equip4work :]

  26-03-2023
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  richard baker

  BEWARE BUISNESS CUSTOMERS !! ORDER ELSEWHERE AS CONSUMER RIGHTS DILUTED FOR BUISNESS CUSTOMERS . I ordered 4 chairs which arrived flat packed and on time . First chair took an hour an a half to assemble as the holes for the bolts to fit are poorly aligned and difficult to access . Left it a day or so before assembling the second , which similarly took over an hour . having assembled 3 chairs over a few days , the fourth chair when i opened it had a split in the upholstery !! I was fed up with the time it takes to asemble the chairs so requested a refund . I was then told that buisness customers have to inform of any defects within 2 days of arrival , or they will not be entitled to a refund , which is a right a member of the publuc would have . They offered a replacemet , but i asked for a refund as i was so fed up with the assembly issues and time that it took .. This company has produced a policy for buisness customers that removes that right to refund after 2 days of recieving any goods ! And no .. in response to their " didnt you read the small print" line .. Of course i didnt !! Who in this day and age would have thought a company would have a policy that give buisness consumers less rights than the general public

  26-05-2022
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  Lewis Lees-Buckley

  Ordered a chair in march which arrived broken with the raising mechanism not working. They arranged for a part to be delivered. It is now November and they have been completely inept in solving my issue. Sending parts to wrong addresses and not doing anything about it.. will never order or recommend again bye bye £280 Update - Dec 4th - Order was once again shipped to an old address and 1 week after it was promised due to this incredibly poor service & experience.... this is an absolute shambles

  26-05-2021
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  David Stokes

  Ordered a chair for WFH during lockdown, and they had a massive range to choose from. Delivery was quick and efficient. Not bad considering I am in Essex! More importantly though, the chair proved unsuitable for my needs (quick tricky to buy online) and the company dealt with the return quickly and efficiently. It was all handled through E Mail and one 'phone call. All I had to pay was a reasonable return carriage charge. Would recommend to others based on my experience.

  26-05-2021
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  J Gray

  Equip4work...the worst Company I have ever had the displeasure of dealing with. I ordered 2 x units in January of this year...both were delivered, both damaged. One unit was damaged on the back panel, however it was going against the wall so we just kept it. The other cabinet, a 4 drawer filing cabinet was dented at the front left side, also the 3rd drawer was missing a part which would not allow us to lock the unit. We contacted equip4work on 6th February & sent photographs of the damage.. they sent us out plastic parts to put into drawer, this did not alleviate the problem. I emailed the company numerous times, no response back....eventually they contacted us, they said they would have to send an engineer...on 19th September 2020, the engineer drove 185miles from England to our office in Scotland. He checked the unit & said it definitely needed replaced. An hour after he left, another local engineer came to look at the unit. We told him an engineer had already been to inspect the unit. I heard nothing until I emailed equip4work to ask when the replacement unit would be delivered, they emailed us back to say they would not be replacing the unit as the engineer said it looked as though it had been through the wars!! We are a small family run business, there is one person who works in the office, this unit was definitely not through the wars! Absolutely shocking customer service. I will NEVER purchase anything from the Company ever again....the worst I have ever dealt with in 19 years of being in business. Their customer service is NON existent. The unit cost around £150, it would have cost more than that to get an engineer to drive 185 miles, then also the cost of another engineer attending the same morning! I honestly would not advise any one to buy from this company!!

  26-05-2021
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  David Hartley

  I would give less if I could, I order two products three weeks ago, still no delivery and impossible to get through to anyone. I would never ever use them again! I only wished I had read the reviews before. AVOID this company!!!

  26-05-2021
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  ProvisCCTV Provis

  They take your order on the web, the you wait and wait and wait for your order. Don`t bother to try and phone them, you are just left hanging on the phone. 50 mins I was hanging on with no reply, gave up in the end. I was pleased with the product I ordered and I got a text from DHL telling me on the day when it would be delivered. They need to sort out their phone answering service.

  26-05-2021
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  C71

  26-05-2021
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  Joseph Goodman

  Avoid. I ordered a chair 2 months ago, returned it within a week as it was not fit for purpose. Nearly 2 months later I have not received my refund of nearly £200.. 10 emails sent with no reply; upon calling, one operator hung up on me after I quoted my order number. They are clearly refusing to refund, thus breaking the law. So I'm in the process of taking this through small claims court. Never experienced such poor service in all my life

  26-05-2021
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  Ryan Harkins

  Don't order from these guys if you want to be disappointed. My order was never received (4 days late so far), when it should of been delivered the next day. When you try to speak to customer service expect to wait a very long time >45 mins. Order from somewhere else, save your time!

  26-05-2021